horrible return policy as they are all final sale
shoes quality is good they dont fit well but the worst thing about them is the return policy. Nowhere in your order does it state final sale until you go to try to return and it wont let you, then it states final sale. Ive bought 3 pairs of shoes and its been the same on all.
Reply from SCHUTZ
Hi Judy,
We're sorry to hear about your most recent experience with SCHUTZ.
We want to clarify our Return Policy. Please note that items discounted over 49% are final sales. Discounts between 21% and 49% are eligible for exchange only. You can verify all the information provided here: https://schutz-shoes.com/pages/return-an-item.
This information can be displayed on the item's page but will always appear on our Return Policy and promotional banners for sales.
Please don't hesitate to contact us if you feel the service was unclear or misleading. We'll gladly review your order details and verify its eligibility for a return or exchange.
I appreciate your understanding. We'll be here to assist you. Count on us!
Best regards,
Luísa,
SCHUTZ TEAM