Roca Reviews 29

New house - no idea which Roca toilet I have but the fitting kit of all toilets is too short... What is annoying the dimensions for the holes to secure the toilet seat is not on the specs, neither is dimension of the fitting screws on the toilet seats...
Result I bought a Roca The Gap Square Soft Close Toilet Seat that fits the toilet dimention but cannot fit it to the toilet... And after 1 hour looking at various product I am only guessing I have a `342997. .0` and I needed `A801990004` which have 0 information on the fitting

I bought a full shower room of Roca sanitary wear from Boonthawan in Pattaya Thailand. To start with the packaging looked tatty is if it has been kicking round a warehouse for years. Anyway the product inside was ok so I let that slide. Our plumber fitted it and all seemed well until we noticed the soft close hinge covers on the toilet going rusty after 2 weeks. We contacted the agent who sold us the suite who reported to Roca Thailand. Anyway to cut a long story short they accused us of using bleach on the toilet!!! I mean come on who uses bleach on their toilet? Yes everyone.
We have a cotto suite in the En Suite 8-9 years old which has been bleached for its entire life and has not gone rusty. After investigation I found out that there are different grades of stainless steel and Roca obviously use poor quality stainless on their accessories. So a new shower suite now looks like an old shower suite down to poor quality materials used and they won't replace a $2 part when we spent $1000 plus with them.

I knew what I needed – Elliott provided swift response to my queries offering knowledge of options and confirmation of key information required to make my purchase straightforward. Excellent progress

I own a Roca vanity cabinet installed by my builder. Due to poor quality manufacturing the cabinet door is delaminating and the chipboard has blown. This Roca product is cheap Spanish tat.

I received a very unhelpful reply from Roca customer care who fob me off with the excuse that the defective product was out of warranty.

ROCA IN-WASH INSPIRA:
I have bought 2 of these toilets in the last year, which the whole family was very excited about after a visit to JAPAN where there were these types of toilets almost everywhere.

Unfortunately, there have now been 3 problems with the electronics in the toilet seats - and it has been necessary to have a repairman from ROCA (LAUFEN DENMARK) replace the toilet seats with electronics. Every time a toilet seat is replaced, I get an extended warranty for another 2 years - but it is not satisfactory in the long run to constantly find that the toilet does not work for 2-4 weeks and it would also be best for the manufacturer of the toilet seats with the electronics to find the errors and have them fixed.

I have another house in Sweden where I also need to have 2 toilets replaced and am now in doubt whether I dare buy a toilet from ROCA.

I hope to hear from ROCA if they will soon solve the problem with the electronics in the toilet seats - as we are otherwise very satisfied with this type of toilet - when they work.

Kind regards

Allan Kieler Kofod

Very poor quality! We have had 4 Roca Debba toilet seats in 3 years and all cracked in the same place. The replacements are approx £100 and definitely not worth it. You can get them cheaper by shopping around if you really need one but I just replaced one with a B&Q Teesta £42 but needed to use longer bolts

Amazing customer service today from Elliot in the technical department of Roca UK , he found exactly what I needed and had it posted right away, we could not praise him enough,well done.

very poor reception of telephone calls from Roca Maroc on 00212523405941, who refuse to inform me about the recommended public price on the item which is clearly displayed on the site, but which the reseller confirmed to me that it is a very old price not updated. It is shameful to treat customers in this unprofessional manner.

We have four Roca Debba toilets. The seat on two of the toilets has cracked. It's clearly a design fault because the rear rubber pads do not rest on the toilet pan itself so as soon as any weight is put on it, the seat begins to stress and eventually cracks. Both seats have cracked between the hinge and the rear rubber pad. It's only a matter of time before the other two seats crack. I'm loathed to buy Roca replacement seats because I expect they will crack, unless the design of the seat has been improved.

Brilliant customer service ! Next day sorted … we’re in Belfast , Roca in Dublin