Rappi Reviews 601

RAPPI facilitates consumer fraud by not holding restaurants accountable when they deliver defective, incomplete, or inadequate products. When you contact the RAPPI with a complaint, the respond by sta... See more

This is a literal NIGHTMARE. I could not order a damn thing and kept trying and it would just idle over and over when placing the order. This is absolute TRASH if you are traveling to Colombia. I cann... See more

The delivery time keeps going up on my food to two hours now, the food will no longer be ok to eat if it does in fact arrive and it will be in the middle of the night. No real way to report this, the... See more

I placed my order at 8:30 PM, and they kept postponing the estimated delivery time. The status now is that it’s 10:30 PM, and they have given a new estimated delivery time of 11:00 PM—an estimate I... See more

Driver stole product. Rappi customer service does not care to help. Driver claimed there was a PIN code but we 100% confirmed there was none. Driver left and wouldn’t give us our order. Rappi is a c... See more

There's a reason Rappi has a 1 star rating here. I've tried to cancel multiple times. Rappi charged me for the "Pro" service several months after I cancelled. I was in French Guiana, Suriname, and Guy... See more

Rappi sucks food is always late and cold it's a waste of money unless you don't mind having to reheat your food before eating, absolutely the worst service. Nobody to reach out to when issues arise Ra... See more

I signed up for a one month free trial of RappiPrime, their monthly subscription service. After 2 weeks I cancelled, well in advance of the next month's due date. Today I have been charged for this se... See more

LET THE BUYER BEWARE!!!! This app is terrible! I traveled to Colombia and used this app several times. What will happen to you, I can assure you is the following: 1. Your order will be com... See more

If you have the option to use other apps, please do. This is by far the worst app and customer service I have experienced. It is almost impossible to get in touch and if you do, they close the case wi... See more

I gave them several chances because it is convenient. However, their customer service is terribly frustrating. I have several stories: of not being able to cancel but the delivery taking more than 2 h... See more

I was a loyal Rappi customer for over four years while living in Colombia, and I was always impressed by the service, efficiency, and variety the platform offered. Less than a week ago, I arrived... See more

Ordered some groceries in Mexico while on vacation. Then a month later they continued charging me 109 pesos for some apparent subscription service. Can't get them to stop, so had to close paypal acc... See more

Every time we tried to order, either the app can't find a courier (in Medellín) or the restaurant cancels the order. The customer service is also ridiculous, do better. When reading the other reviews... See more

Don’t ever use this app!! I subscribe to their rappi pro service to get free deliveries. But after canceling the subscription they keep pushing the charge on my card literally every single day. And I... See more

The worst delivery app in the world, in every country. What an embarrassment of a service. On multiple occasions I ordered food, waited for 2.5 hours, the app said it was delivered when it wasn't.... See more

I made an order - waited 2 1/2 hours for the food then it said it was delivered but I never received it. I then tried to get a refund on the app and received awful customer service on multiple occasio... See more

If you want to cancel an order—even just 2 minutes after placing it—they won’t let you (or they will, but still charge you in full). Yet if the store cancels the order 2 hours later, they just offer a... See more

Also assume it’s a scam. Twice I’ve order, twice I’ve been charge and twice the food never arrived. Rappi don’t offer any refund or response. Avoid at all costs and order with Uber

I was robbed, I paid for a bottle of brandy for my best friend. My friend has a camera system and they never get the bottle to his home. However, they say they were there, and placed a pic of ticket i... See more

This company refuses to refund for products missing in my order. Nor can I cancel my account because, as i follow through the motions through their technical support, it leaves me hanging trying to de... See more

Nightmare!!! Avoid Rappi! Wow! So in addition to not delivering my food and then charging me for not delivering it on 7/7, I see they also did the following: 1. charge me for a cancelled order!... See more

Just like all the other reviews on here, they proceeded to bill me after I had canceled my account. When I tried to reactivate my account to see if it was my mistake and something was valid, my phone... See more

Aweful service. They will never admit a mistake ……. Ever. They will take your money any chance they get. This is why their reviews are so aweful because they are accurate. I have had Delivery pe... See more

Fed up with Rappi. It’s literally a 50-50 chance you get your food delivered on time IF AT ALL! They lie about the delivery. A few times now I waited an hour to an hour and a half past the original o... See more

Ordered groceries. Most of the order was not fulfilled and all the food and fruit the shopper picked was bad quality, stale and The banana was open. Instead of giving me back my money they wanna give... See more

Refused to refund me for a order that I ordered and did not receive after having proof of asking the rappi delivery driver why it was taking so long woth no response back from him. This is a scam comp... See more

A total scam. AVOID. We ordered £20 worth of food and it never arrived. What makes it worse is they stole our money too. They cancelled the order, took our money, and then said it had been delivered... See more

Like most people are saying via this app...the worst customer service. I have been trying to get my account fixed for a week with the same generic copy and paste response that doesn't help. "will resp... See more

If I could give this service 0 stars, believe me I would. I have never came across and app so unprofessional and just now GAF. 0 recommdendation, I’ll make it my job to bash them for the next few mont... See more

So many problems. I place orders based on food, expected delivery time, etc. Many times I have had issues with food being completely different than I ordered, completely inedible, and I might get... See more

Ordered rappi cash, the rappi drive straight up stole my money and rappi say I don't qualify for a refund hahahha what a scam they're protecting their thief workers.

They charged me for the order I did not place, nor received, using the card I had explicitly requested NOT to store, Their so called customer service is a full fledged scam and fraud operation... See more

Rappi attempted to charge me $10,000 for a hamburger. In general, when Rappi works, it's convenient, but slightly expensive. I would like to continue to use them, but they are maki... See more

Customer service is AWFULL. They lie about delivery times, app is bad, experience is bad, go with uber eats instead.

An absolute nightmare I truly hate this company’s customer care with a passion. Please never use their service. Impossible to talk to a customer care agent.

They are a criminal organization that does everything possible to steal from you. I hope there is a class action lawsuit on these thieves.

Thieves. I was charged by Pro Rappi Peru last and this month when I haven't even been in Peru for 2 years. I blocked the first payment with my bank and they still charged me through another... See more

DO NOT USE!!! They take your money and NEVER deliver your food and there is no customer service to help you AT ALL. I ordered my food at 6:40pm Friday 13 December and the delivery time was... See more

I am done with rappi. The delivery guy yesterday had no change. Didnt let me pay with a card either. How are you gunna drive and delivery products and not carry change??? He said he can only do rappi... See more

They take no responsibility. Money hungry and horrible service. They don't even pay for their own mistakes.

thieves, are taking small amounts of money from my credit card and I live in the UK. I have noticed several attempts,

Awful delivery guy stole my food and they won't refund it! Then they close the chat and you have no one to speak too. Honestly Dont use this. They are a horrible company

I used some credits I had to buy some products, but they charged my credit card, and took my credits anyway. When I when to their customer service chat, it turns out the chatbot was a DISASTER!!!!! di... See more

I'd give it less than one star if I could. Because it used to be great, and now it's absolutely useless. All the good restaurants are leaving. Turbo just disappeared with no explanation. Delivery ti... See more

Awful service and company. You order food and it comes 2 hours after the time it says when booking. I just had a courier asking for more money otherwise he won’t bring the order

So now they have this thing where they take pictures and that serves as proof of delivery. I saw the delivery driver go past my house to the next street. I though he was going to circle back. Next thi... See more