RAID London Reviews 214

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... See more

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Rated 5 out of 5 stars

Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... See more

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Rated 5 out of 5 stars

Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... See more

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Rated 5 out of 5 stars

I have been looking what seems like forever for a classy pair of knee high camel boots. Having made a few purchases already from raid I looked at the website and was not disappointed The perfec... See more

Company replied

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Company details

  1. Shoe Store

Written by the company

Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything that’s hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.


Contact info

4.1

Great

TrustScore 4 out of 5

214 reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars
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Very Comfortable

I bought a 9 cm heeled white mule and wore them for 10 hours at a wedding in 32 degrees weather without getting any blisters.
The shoes are pretty soft and they fit perfectly, the foot stays in place and does not slit.
I only added a gel pad inside the sole to add extra comfort.
I will definitely buy again from this store.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed- no refund

Really disappointed. Sent some boots back for a refund as they were too small/tight. I used their Royal Mail returns and they have had the boots back since 19th of December and I’ve still not been refunded. It’s been a month. Their customer service is very few and far between regarding updates. I feel like I’ve been scammed, are they a legitimate company?

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Read reviews after ordering boots and…

Read reviews after ordering boots and was a little bit worried as not great reviews but my experience has been great. Order arrived promptly and within the time specified and I'm extremely pleased with my purchase. Sizing perfect.. Good quality and great price. Only complaint is I didn't receive an email confirmation of my order.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

The company did not refund my money!

Despite many emails, the company has not refunded my money, and it has been weeks (I wrote many emails). I am raising this with my bank to report this as fraud. Please be warned to stay away from this scam company.

October 18, 2024
Unprompted review
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Rated 5 out of 5 stars

I absolutely love the boots

I absolutely love the boots. They match my style and also my size. The package come out as extremely professional handled and the delivery is fast too. I highly recommend this company!

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

Ignore you and won’t send a refund

Been trying to get in contact since 6th of March and haven’t been replied to at all, returned my shoes and haven’t had any email or refund even though I have confirmation of delivery to them. Customer services apparently available 9-6 but been unavailable for the past 2 weeks??

March 15, 2024
Unprompted review
RAID London logo

Reply from RAID London

Hi Caitlin,

Sad to see a 1 star review, we do apologise as we believe your message was initially missed by our customer services reps.

Please note as stated on our website: 'Returns are normally processed within 14 working days following receipt of the returned item.
Please allow between 1-7 working days for the refund to appear in your account as this can vary between payment providers.'

We can see that the warehouse received and processed your return on 13/03 and this was later refunded on 15/03 at 3.27pm, for which you should have received email confirmation prior to your review.

Again, we would like to take this chance to apologise for any inconvenience caused, we hope that you will revisit us again soon and find your perfect pair!

Kind regards
Team RAID London xoxo

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Rated 5 out of 5 stars

Love the shoes

Love the shoes, they fit perfectly

March 4, 2024
Unprompted review
RAID London logo

Reply from RAID London

This is so great to hear. 🥰 Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!

Take care - much love xo

Rated 5 out of 5 stars

Lovely boots

Lovely boots, great price came on time, very happy customer

February 20, 2024
Unprompted review
RAID London logo

Reply from RAID London

Hey Katie, great to get yet another 5 star review. Remember to sign up for our newsletter as you will receive unique discount codes and offers only registered members receive.

Much love
Xoxo

Rated 5 out of 5 stars

Brilliant servicing while ordering my…

Brilliant servicing while ordering my shoes

February 29, 2024
Unprompted review
RAID London logo

Reply from RAID London

Hey Alisha, thanks for the 5 star review. It's awesome to know you're happy with your purchase.

Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox

Thanks xoxo

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