Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the seamless booking process, highlighting the ease of navigating the website and the clarity of information provided. Many appreciate the efficient and friendly staff, both at the booking platform and the rental locations, who contribute to a stress-free pick-up and return experience. Consumers also value the proactive communication, including reminders and updates, which enhances confidence throughout the rental period. People report positive experiences with customer service, particularly when issues arise, noting that the company advocates for fair resolutions. The ease of booking, the availability of good deals, and reasonable insurance options are frequently mentioned as key benefits. While some users express uncertainty regarding specific car models or occasional issues with the rental car itself, the overall sentiment remains highly positive, with many customers expressing their intent to continue using the service.

Based on these reviews

Rated 4 out of 5 stars

Very happy with the service and costing. The provided vehicle had issues with the automatic gearbox - obviously not reported previously and not noted if the vehicle was not driven by staff during the... See more

Rated 4 out of 5 stars

The car was excellent for my needs. Nevertheless I received with less than 1/4 of fuel, the hybrid mode did not work at all… I own an hybrith car and know how to use it. I was disappointed with the c... See more

Rated 4 out of 5 stars

absolutely worth it! I wasn't sure about the site, since I'd never heard of it. but I had a great experience. the only thing I didn't understand was if the insurance I purchased through QEEQ included... See more

Rated 4 out of 5 stars

Qeeq was great, voucher without problem accepted, avis lady at desk in vegas did not offer choice of car and car had empty wiper fluid and bad tire pressure at pick up, but after fixing that myself no... See more

Rated 5 out of 5 stars

The pick up at Venice airport was not much waiting and the count lady didn’t push to sell upgrade or insurance package. The car was in good condition. The return location was easy to find and staff ne... See more

Rated 5 out of 5 stars

At first, I was skeptical as I've never heard of QEEQ, but once I called the local rental desk, confirmed all the details, it was easy! All the information was sent to me and I was worried that the lo... See more

Rated 5 out of 5 stars

Excellent price for the car - way better than anything else I could find. Service and communication was excellent - at all times I knew what was happening, where to collect the car etc etc.. Drop of... See more

Rated 5 out of 5 stars

Rebooked us at a lower rate. Budget staff were helpful and did not try to up-sell. Offered upgrades, insurance, etc, but no pressure and no hard sell. Happy with the car. Won’t be happy if it takes 2... See more

Rated 5 out of 5 stars

Huge thanks to David for outstanding service! He met me at the airport, arranged transfer, personally delivered the car to my home and upgraded it to a very comfortable one for the whole family. Alway... See more

Rated 5 out of 5 stars

I have booked many rental cars through QEEQ across USA & Europe ( coming from Australia) and have always found good deals and reasonable insurance options . Have never had a problem when picking up ca... See more

Rated 5 out of 5 stars

The car body has a few scratches and dents, with over 150,000 kilometers on the odometer. Overall, it's in decent shape, but this model lacks power and accelerates very slowly. All experience on qe... See more

Company replied

Rated 5 out of 5 stars

Rented a car in Ireland through QEEQ at a price everyone was skeptical of. Went back again months later and got a similar bargain. The car came from from the same rental car company I normally use, bu... See more

Company replied

Rated 5 out of 5 stars

The on-line process is seamless and very easy to do. It makes renting a car a breeze instead of trying to do it upon arrival at the airport. It would be helpful if information could be provided as t... See more

Company replied

Rated 5 out of 5 stars

Easy to book car rental. Everything went to plan. All information at fingertips within app before, during and after the rental. The car was excellent; Tony at the rental company was friendly and he... See more

Rated 5 out of 5 stars

The only app I use for car rentals. Always amazing discounts and seamless experience. The team are also always on hand to support with questions I may have. I have so far rented in London, south Carol... See more

Company replied

Rated 5 out of 5 stars

I have used QEEQ multiple times and have never had any issues. They are easy to book online and have excellent live customer support which I have had to use once or twice due to errors on my part or... See more

Company replied

Rated 5 out of 5 stars

Renting a car and getting it at a even better price without having to do anything if the price decreases after the booking is the best price guarantee you can get!

Rated 5 out of 5 stars

All went perfectly! Pick up and drop off was a breeze. Car ran smoothly and had absolutely no problems with it. We rented it for a 3-week, full-loop of New Zealand's South Island...about 3000km.

Rated 5 out of 5 stars

Very positive experience. QEEQ’s booking engine is clear and easy to navigate. I like that I can find rates with insurance so there are no surprises.

Rated 5 out of 5 stars

I rent cars once a month by QEEQ they are the best third party provider on the market their costumer service is ten times better than the ones from the car rentals directly. I trust them 100% over 40... See more

Company replied

Rated 3 out of 5 stars

Easy to pick up & drop off the car. But the car is not Hyundai iMax but the KIA Cardinal instead which is a disappointment. Also, there is no instruction on how to set up the Car Play which takes us... See more

Rated 5 out of 5 stars

I work with Qeeq last 2 years and even when rental process not smooth their support system always there to help

Rated 5 out of 5 stars

The booking of a rental car from the company was straight forward. It has followed up the rental contract to remind me of the arrangement, pre and post the car use period. Very helpful!

Rated 5 out of 5 stars

Everything went as expected. No lines at the counter. No fuss for returning the vehicle. Even had gotten a rock chip during our stay and nothing was charged for us. Great experience

Rated 5 out of 5 stars

I recently booked a car through QEEQ.com and the whole process was very straightforward. The website was easy to navigate, and I quickly found a vehicle that suited my needs at a competitive price... See more

Company replied

Rated 5 out of 5 stars

I've been using QEEQ often and it's been easy to book and manage bookings. The search functions are helpful and most of the time if not always I've found to be the cheapest.

Rated 5 out of 5 stars

Booking through QEEQ was efficient and stress free. The pickup went smoothly and the car provided was as described. I will continue to book through QEEQ when travelling as the pricing is always compe... See more

Company replied

Rated 5 out of 5 stars

I’m always renting through QEEQ. I’ve even experienced their customer service with a car rental i had an issue with. I will always rent with them. Thank you

Rated 5 out of 5 stars

The pick up of the car was easy the staff were very helpful the car was great - clean and no mechanical faults etc. really big engine and great space - drop off was even easier and quick. All round gr... See more

Company replied

Rated 4 out of 5 stars

My booking (Reference 17146358) was pretty great since I got a very good rate (lower than anything else I found) with Sixt at Heathrow, which is the only company you don't need to take a bus for. Ever... See more

Rated 5 out of 5 stars

Qeeq was outstanding in the communication and guidance for each step of the process. We really appreciated the pickup and drop off guidance- it made us prepared for hard sales at the desk.

Company replied

Rated 5 out of 5 stars

I have used QEEQ a few times now and never had any issues. Good communication and details in the emails they send and good prices. I will continue to be a customer

Rated 5 out of 5 stars

My experience with QEEQ ? It was not the first time a rental company has overcharged me, but it was the very first time an agency has fought for refund and with success. Recommend without hesitation.... See more

Company replied

Rated 4 out of 5 stars

Overall great but there was a change of provider that was not notified on the app so we had to ask around before we realised Drivalia was now providing the car not leasesys

Company replied

Rated 5 out of 5 stars

Cheapest cars available, very good customer care service, i booked car in Iceland and got the cheapest price with full insurance,. Booking no-Reference #45098830

Company replied

Rated 5 out of 5 stars

The booking was easy. They didn't make me use a mobile app (I did download it at the end). The re-booking for lower price feature ACTUALLY happened.

Company replied

Rated 4 out of 5 stars

Car transaction was smooth. In consideration with its price, this Routes campany should be rated better than average.

Rated 5 out of 5 stars

Free up grade is fantastic. The call center service level is fabulous. Solved our issue.

Rated 5 out of 5 stars

Great experience, easy to book and find different classes of cars, very easy to pick car up and drop off. Recommend

Company replied

Rated 5 out of 5 stars

Good platform for car rental Booking. Have been using it many times for my trip to various countries. Response is fast when I have any query.

Rated 5 out of 5 stars

Easy order process Fare prices Good choice of vehicles Easy check-in, check-out

Rated 4 out of 5 stars

Car Model: Here’s where things got a bit unexpected: I didn’t get the exact Toyota Corolla Hatchback I reserved – they gave us a different car without much explanation. 😕 We ended up with a d... See more

Rated 5 out of 5 stars

Booked my 7-seater Dodge Caravan through QEEQ for a 16-day road trip around the breathtaking Canadian Rockies — and it was an awesome experience from start to finish! QEEQ made the booking process smo... See more

Rated 5 out of 5 stars

Excellent service! The team was very responsive and handled everything efficiently. The rental contract was completed quickly and smoothly, making the whole process hassle-free. Highly recommended!

We perform checks on reviews


Company details

  1. Car Rental Agency
  2. Tourist Attraction
  3. Travel Insurance Company

Written by the company

QEEQ.COM, a world leading online travel platform, provides accommodation, tours and car hire service at over 200 countries, covering 100,000+ locations worldwide. With partnerships from globally known brands to best value local specialists, you will be assured of excellent services and absolutely ideal price at QEEQ.COM. ➡️ http://bit.ly/QEEQ_BOOK


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Highly recommend

Highly recommend! Very easy process, checking was smooth and the team were very helpful. Good vehicle and no issues!

September 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I prepaid for a car rental and full…

I prepaid for a car rental and full insurance in good faith with QEEQ. Before booking, I confirmed multiple times that I could use my debit card, and support explicitly confirmed it.

When I arrived at Avis Albany, I was refused service because they insisted on a credit card. QEEQ gave me misleading information, delayed responses for weeks, and has not issued a full refund.

They even requested my bank statement — a private document — which is inappropriate. I have reported this issue to the New York Attorney General’s Consumer Protection Bureau and will pursue further action if not resolved.

This experience has cost me money, time, and trust. Their app and platform look great — but don’t trust their customer support or refund policy.

October 13, 2025
Unprompted review
Rated 4 out of 5 stars

For the most part I have enjoyed the…

For the most part I have enjoyed the affiliation of QEEQ with a few of the local auto rental companies, especially the Diamond level discount with my temporary offer.
I did find some back office issues in accessing the Diamond level via Google, instead of my email and password. Once I realized I needed to log in via Google again the Diamond level appeared.
Another issue came up as I attempted to log in and finish my reservation via quickness I needed a booking number which hadn't been provided by QEEQ.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Always use this app

Always use this app. Have hired with them in America, Spain and England and the service is always top. Very quick to deal with query etc.

September 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

The car was damage

The car was damage
The agent was unfriendly
I had insurance the agent insisted that I didn't and I must buy neue insurance
Was not good experience

October 7, 2025
Unprompted review
Rated 3 out of 5 stars

Liability Roadside Assistance is must…

Liability Roadside Assistance is must in Miami (according to SIXT clerk), but QEEQ didn't mentioned it and let order the car without included this must insurance. So the real price were 50 % more 25 dollar +tax each day . Looks like they give you the good price for rent but in real you will pay much more.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free car hire…

The more I use the QEEQ service the more I like it! The first few times I was really nervous about not taking out the hire companies insurance, thinking they would find problems where there weren't any! But, not at all, each time it has been really stress free (fortunately, I have never had to claim on the third party hire insurance)

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices, great service

I’ve used QEEQ on a few occasions for rentals in a number of countries, and I’ve been consistently impressed by the selection and prices they are able to offer. Despite the ‘bargain bucket’ prices, I’ve never had a problem with any of my rentals.

October 8, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

I would use them again

### U-Save Car Rental Review: September & October 2025

- **September 2025 Experience**:
- Waited 25 minutes to be served at the counter.
- Car was clean but not to a high standard; many marks/scratches, required to photograph all for return records.
- No other major issues, but initial impression was average.

- **October 2025 Experience**:
- Served immediately upon arrival; very smooth process.
- Staff member Amy was friendly and helpful, securing the best car available in my booked category.
- Overall experience was seamless and positive.

- **General Notes**:
- Used external car hire insurance, covering the high excess deposit.
- Competitive pricing makes U-Save a strong choice; will use again for future rentals.

Budget-friendly with great potential, but consistency needs improvement.

October 13, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

experience with "un"speedy

I booked the car one day in advance, I was pretty amazed by the variety of choices and the price even though it was such a short "notice", especially it was during the high school semester break period.

I guess the staff were trustworthy, and checked the car carefully before handing it in to me. The only thing I felt uncomfortable was that this pre-purchase authorization took much loooooonger than I expected, this could have been avoided with clearer information beforehand.

October 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look