Pro Shrimp Reviews 118

Immaculate plants in brilliant condition, plus fast delivery. Will definitely be using them again soon

Top Quality plants 👌🏻 all very bright and healthy

This is the first time I have ordered from Pro Shrimp. The whole process was so easy and the items I purchased were on at a great price. I could not believe how quickly the order arrived, and tracked by Yodel. It was packaged great!
I can only highly recommend Pro Shrimp through my own experience, and will def be ordering again.

Ordered 2 supposed foreground plants paid for quicker shipping so they wouldn't be in transit for long when arrived the stems were bent over nearly snapped hardly any leaves and definitely too big for foreground I tried putting them in the aquarium with root tabs fertilizer and CO2 but unfortunately they look awful nothing like the photo of what I ordered I did raise a ticket which 7 days later is still being processed shame as I took plants out ready for these arriving so now got a bare tank and no response from pro shrimp

I have made a few orders from Pro Shrimp in the past couple of years. Each time, they've delivered on time and the quality of the plants is good. I had one order recently arrive with damage from the courier (which seems to not be a very uncommon occurrence given other reviews), but they were responsive and reimbursed for the damaged items without a fuss.

Have been using for years, good prices, fast delivery and have always replied promptly to emails. Recently ordered a tank that arrived broken (courier’s fault) and they were really quick in replying and sending a replacement. My go-to site for my tanks!

As others have said, the phone was not answered when I tried numerous times to ring Pro Shrimp for urgent help upon receiving a shrimp with what I thought looked like fungus. So I emailed, and received one reply asking for photos (which I sent) but offering no advice about what to do, then, no response after that and my subsequent emails were ignored. The shrimp died, and I am still very worried about my existing colony that the new shrimp were introduced into. I wanted to support a local business, and have used Pro Shrimp before, but I won’t be shopping here again. I received a refund via PayPal but I still stand to potentially lose much more if my existing shrimp colony get sick.

I've ordered from Pro Shrimp a few times now, generally for plants, hardscape, and other planting materials.
The plants are usually very well sized and healthy and they have a wide selection. They are also cheaper than other online stores even though they are offering the same good brands (Tropica/Dennerle/Aquafleur etc). I did have a couple of plants I bought on sale which were unfortunately dead but since they were impulse bargain buys for under £2 I didn't expect much, plus it was during the cold weather in winter.

The wood has been a nice variety of shapes and sizes.

I had one issue with some rock where they sent much less than I'd paid for, but this was quickly refunded.

Customer service via email has always responded quickly and helpfully within 24 hours normally.

Overall, the items were good, except for some slate. It was extremely rusty and honestly looked like something I could have broken off from my garden pavement. I reached out to the company regarding this issue, but after 4 days, I still haven't received a response to my ticket.

Two items missing from my order of 20 items. Customer telephone number does not work even in office hours rings once or twice then seems almost automatically get hung up on. Emailed regarding issue no reply all day.

First time ordering with this company. The order was a little late with the carrier so was worried because of it being live plants. I really did not need to worry as they all arrived in really good condition and I have to say the plants were much bigger than I had imagined. I am very impressed and will definitely be ordering again.

Really healthy pest free plants!

Good rocks and wood as well all excellent and bigger than described

I ordered from pro shrimp for the first time having had a recommendation via aquarium group. Considering I spent nearly £100 I did expect good things…
When my order arrived, a lot of the plants had ‘melt’ and others were browning at the ends… the worst plants had completely rotted and were unsalvageable. On the plants with melt I cut the affected leaves off and planted the roots anyway and those ended up rotting. Considering I have a co2 system and would describe myself as an expert level aquarist, I am severely disappointed with the quality of these plants. I contacted the store on the day of delivery and have heard absolutely nothing. If I continue to not hear by the end of the week, I will be lodging a complaint via my bank card company. I will absolutely not let this slide. One thing I do know however is this is the first and last time I will ever use pro shrimp. I would urge others not to use this company either.

This was my first order from them purchasing aquatic plants.
My order was received swiftly and on time, unfortunately all of the Cryptocorynes had "melted" leaving very little of the plant and rather a mess in the bag they were delivered in.
I contacted the company via email, and received a reply from Sebastian, asking for photos. I sent the photos over and he conceded that they were not looking too well. Replacements were sent, unfortunately the Cryptos again were rather messy. I suspect that this is more down to temperature/environmental changes than anything else. I have taken Sebastian's advice and cut the leaves off and planted the roots, hopefully they will sprout again. The overall quality of the plants is not as good as some other sites I have used, they are however much cheaper, which needs to be taken into consideration.
I will add, I paid by Paypal and my complaint was through them.

Received a shrimp tank which unfortunately got cracked during delivery. Pro shrimp were incredibly helpful and sent a replacement which arrived very quickly. Excellent company.

Customer Service is non existent.
Received a damaged item but when I tried to return for a refund they completely ignored my emails.
Will never buy here again.

Ordered live aquarium plants a few times from Pro Shrimp and it never disappoint. It was delivered on time and packaged securely. The plants were healthy and in good condition. Not to mention how well priced it is as well. Very pleased with my orders and one happy costumer. Surely will come back to purchase again.

I've purchased plants from several places. Pro-Shrimp has always beat them on quality. They're also well-packed, with quick delivery.

Always had good experience with this company. Great prices and quick delivery.

ordered shrimp & snails online and arrived the next day healthy and lively - great experience