Primera Technology Reviews 4,673

Our printer stopped working because (we think) of low ink. We installed new tanks but the printer said tanks were empty so it wouldnt print even though they were full. We were start printing labels f... See more

Included document says you sent the printer back after testing it. Two colors of the ink are not working and it is a 100% full ink cartridge so not sure why this wasn't picked up before shipping back.... See more

I love my Eddie. I worked with customer service to get my Eddie the very next day and it was delivered fast and on-time. It works well and customers love it. I love the diversity and range of options... See more

I received great support. We have used Primera printers for the better part of a decade. I had two printers go down at the same time, which stopped our ability to produce labels for our product. Speak... See more

The service and support is excellent as is the equipment we have have purchased. However, the label stock is a constant challenge. The adhesive on the latest version is so aggressive, it gums up the s... See more

After ordering item was told it was a 3-5 day lead time. Item showed in stock on the website with a banner stating same day shipment by 2pm central orders. Was offered a completely different refur... See more

Always 100% satisfied when dealing/buying from Primera. It's staff attitude, great items that suit your needs and the quality I've come to expect. However I had forgotten my account PW, didn't get the... See more

I was unable, despite many attempts, to center my graphics. Richie was extremely patient and walked me through numerous troubleshooting steps but nothing was working. I was completely frustrated, near... See more

It took me a while to put everything together and I was super excited to unpack the AP360 and Decoder printer to start printing date and lot numbers on my vials. Before purchasing, I specifically... See more

While using your products for over a decade with good results, we have had some challenges. The biggest is the lack of local tech support when a machine malfunctions. Having to ship to your service ce... See more

I will never give anything less than a 5 star review to this company. Primera's customer service is outstanding, and they have a superior product. I own an Eddie printer and have needed tech support a... See more

We have been Primera customers for over 24 years. The purchase order I recently placed with Primera.com (September 2025) and shipped via FedEx did not arrive at the indicated address. I filed a compla... See more

We had an emergency, someone had ordered pigment rather then dye ink, but we didn't find out until just before production when we ran out of yellow - this halted EVERYTHING, we couldn't fill orders. I... See more

ORDERED GOODS AND WAS OUT FOR DELIVERY SAME DAY, PACKAGING WAS VERY GOOD SAFE STRONG. ARRIVED ON TIME VIA COURIER. EASY TO ORDER GOODS ALWAYS GOOD QUALITY. PAPERWORK ARRIVES WITH GOODS. KEPT IN TO... See more

I love my Primera L600 label printer and the folks who work there are awesome. From sales to tech support my experience has always been top notch. Highly recommend for Indy skincare brands who want fl... See more

I ordered a second tray for my printer because my granddaughter has celiac’s. Pat reached out to make sure I understood that the printer came with one already so I wouldn’t unnecessarily spend the ext... See more

Printer came on time. Had some issue with color's printing. Called the Primera customer care. They were on the phone about an hour to fix my issue. Needed some sample white matte BOPP. They sent it to... See more

The PL400 labeller I purchased is working even better than I hoped. I worked with some very helpful folks from tech support before I ordered to make sure the labeller would do what I wanted, and it h... See more

Everything is always great, I have an issue with our local Fed ex but that is not something that you can control. My one suggestion, could you add the product number to your web site. I almost ordere... See more

The quickness to identify the problem I was having with variable ink distribution. Evidently the lines of my LX 3000 were not able to reach the cartridge. So the cartridge ink was only being used.... See more

After years of thinking I finally decided to buy an Eddie! The one that i got had a crooked arm and it wouldn't print correctly. I contacted them and they immediately said since it was a new purchase... See more

The Eddie printer is top-notch and so is customer support. When I signed up for the training, I was expecting a group zoom and was totally surprised that Primera actually provided an individual sessio... See more

I needed a filter for Eddie and it was available. Around 7.00 but shipping was double that. Guessing it because it is FedEx. Would like a cheaper option when I do not need something asap.

It was very clear what I was ordering, meaning I knew exactly what was included. The communication regarding tracking my order helped me know when my printer would arrive and was accurate. The pletho... See more

This place is fantastic. I work for a company that prides itself on customer service and the compliments we get from clients. One client called me today to tell me that customer service is now a lost... See more

The personal attention I received during training session when I first received my Eddie was extremely helpful. What I learned helped me operate the machine with confidence especially when we printed... See more

The only reason for the 3 star review is the cost and timeliness of shipping. I opted to get 2 cartridges so I could get free shipping, but it's going to take 6 days. Most of my online purchases com... See more

The purchasing process was quick and easy. Shipping was FAST. Richie was great during the training - even with our technical difficulties. I have been nothing but happy with this purchase!

Leon was very patient while going through all of the different area with Primera Printhub and Bartender. He was patient when I had questions or needed to have something repeated.

Kelli Gedart I recently purchased a printer and had the pleasure of working with Kelli Gedart. She was incredibly knowledgeable, patient, and attentive throughout the process. She took the time to... See more

The support experience was fantastic. I needed a replacement part for my older machine and Primera sent it to me at no cost.

Although I figured things out. Being new to your product and trying to ask what options I have for printing or help with my first print. Information given was very vague.

Premier is always on top of everything. Any question any problem you have to write there to help you. When you call them with a problem, they take as long as you need to explain and help you through i... See more

I sent my Primera in to be refurbished. It was returned like new, for a reasonable flat fee. Very good service, a helpful recommendation.

I love the great service I receive, the prompt shipping and the wonderful edible printer I use to decorate my cookies and treats. So many people love the outcome.

This product was easy to use and set up if I had any issues, customer service answered my questions

Super fast turn time. We were out of a label make less that two week. Primera refurbished the printer lighting fast.

The customer service has always been such a blessing working with this company. They step up way more than “the norm”.

I love my Primera products and their customer service! Will always recommend them when I have the chance!

Shipping is always prompt and I have no complaints. Customer service is fabulous if you need it (I did not this time)

My printers were all messed up. 1 call and they were fixed and working perfectly. I don't remember the mans name, but he was very knowledgeable.

My recent order shipped 4 minutes after I placed it! As always, I'm impressed. I'm a repeat customer and have had my printer for a few years. I love it!

Primera replaced my unit after mice got in it and couldn't be repaired. Excellent service

Primera always delivers the highest quality custom labels! Thank you

Easy access and product description. Great quality product for our small business.

The support I received was above what I expected. The staff was helpful from the beginning.

Such great customer service, especially answering all my questions and giving the guidance needed to order such a large cost item.

I had no problems ordering ink,

Great product and great people always willing to work with us

Great customer service and products!