SD

Scott Davis

United States

Reviews

Review of Primera Technology

Rated 5 out of 5 stars

Best customer service in the industry

Our printer stopped working because (we think) of low ink. We installed new tanks but the printer said tanks were empty so it wouldnt print even though they were full. We were start printing labels for a baby shower and a wedding and didnt have time to send it in, or so we thought. The tech team reached out to us and offered to ship a rebuilt one if we sent our in. Within 48 hours we were printing again like nothing ever happened.
This company has the best customer service and products we are so grateful for them

October 15, 2025

Reply from Primera Technology

Dear Scott,

Thank you for sharing such a wonderful 5-star review! We’re so glad our tech team was able to step in quickly and get you printing again in time for those special events. Stories like yours truly remind us why fast, reliable service matters so much. We’re grateful for your trust and we’ll be here anytime you need us.

Best regards,
The Primera Team

Review of Primera Technology

Rated 5 out of 5 stars

You all are the best

You all are the best ! Products are good and the on line support is amazing!!

October 10, 2025

Reply from Primera Technology

Dear Scott,

Thank you so much for your fantastic 5-star review! We love hearing that you’re happy with both our products and our online support team. It means a lot to know you think we’re the best — we’ll keep working hard to live up to that!

Best regards,
The Primera Team

Review of Primera Technology

Rated 5 out of 5 stars

You are always there for us …

You are always there for us if we have a question and a issue not understanding the program ( bartender)

June 17, 2025

Reply from Primera Technology

Dear Scott,

Thank you for the great review! We’re always happy to help whenever questions come up, and especially with programs like the Bartender software that is included with our printers. Your success is our priority, and we’re glad to be here when you need us.

Best regards,
The Primera Team

Review of Primera Technology

Rated 5 out of 5 stars

shipping cost sucks but the labels are…

shipping cost sucks but the labels are great and delivery time is good

June 12, 2025

Reply from Primera Technology

Hi Scott,

Thank you for the 5-star review! We’re glad to hear you’re happy with the labels and the delivery time. We understand your concern about shipping costs—it’s something we’re always evaluating. Just a quick note: orders of $100 or more within the continental U.S. ship free, and for Hawaii, Alaska, and international orders, free shipping kicks in at $250 or more.

We really appreciate your feedback and your business—thanks again for your support!

Best regards,
The Primera Team

Review of Primera Technology

Rated 5 out of 5 stars

easy ordering process....

easy ordering process..... haven't received my order yet.

June 7, 2025

Reply from Primera Technology

Hi Scott,

Thank you for the 5-star review! We're glad to hear the ordering process was easy. Your order should be on its way, and if you have any questions about shipping or need assistance, feel free to reach out. We appreciate your business and look forward to hearing how everything works out once your order arrives!

Best regards,
The Primera Team

Review of Primera Technology

Rated 5 out of 5 stars

Kelli Gedart Rocks !!

I worked with Kelli and she was Soooooo patient with me because i am so new at this stuff. We are really looking forward to our LX4000

May 13, 2025

Reply from Primera Technology

Hi Scott,

Thank you for the fantastic 5-star review! We’re thrilled to hear that Kelli was so patient and helpful. Being new to this kind of equipment can feel overwhelming at first, but we’re here to support you every step of the way. We're confident you’re going to love the LX4000. It's an amazing printer.

Best regards,
The Primera Team

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