PrettyLittleThing Reviews 473

The customer service has really gone down hill! No replies or slow replies. Never get the chance to speak to a human. They keep refunding my orders incorrectly and then no one is able to help! Been a... See more

★☆☆☆☆ Absolutely terrible experience! I ordered a black lace leather midi dress in size 12, but instead received a black high neck maxi dress with completely wrong labelling. I contacted custo... See more

The company founder of PrettyLittleThing (PLT) is Umar Kamani. 49-51 Dale Street, Manchester, United Kingdom, M1 2HF Biggest scamming company The exchange policy has changed due to amount of retu... See more

I purchased a gift card for my niece in January and when she attempted to make a purchase it said the giftcard is linked to a different account. When i contacted the customer service they said The... See more

I would give it 0 if I could ! This company is awful never buy from them, I order a next day delivery it didn’t show up for over 3 weeks I contacted them on the day it didn’t show up as I was moving o... See more

Ordered matching top and shorts, when I received the order I received two tops instead. The top was put in a bag labelled shorts as well. When processing a refund I have to pay to send it back althoug... See more

Rubbish customer service, they only processed half the items I returned. When trying to contact them theiugh email there is no response, and you can only chat to a bot through messages or via instagra... See more

Absolutely shocking company! Ordered a pair of joggers for my daughters Birthday and when she opened then they were all stained. Sent pictures via messenger and they apparently cant see pictu... See more

Since PLT rebranded and changed ownership their branding, clothing and customer service has become abysmal. I used to be an avid customer and it’s safe to say I will no longer be ordering from here. A... See more

Missing 5 items from order, parcel appears to have been tampered with and re-taped up. Parcel also contained 2 extra items I didn't order. Contacted customer services on Facebook and emailed directly... See more

I order from them and everything I got was nothing like the picture and the clothes were either to big or to small I didn’t even bother for a refund bc I already know The Quality is cheap and the f... See more

I returned a parcel on the 5th of September. I received an email advising it was received and my refund would be processed and back into my account on the 24th of September. I have not received my ref... See more

As per the other reviews, PLT has got some serious issues with their customer service, and App. They're not answering any channels when you raise a query, just a scripted response. I paid for Royalty... See more

Horrendous experience, so unprofessional. Nobody replies and I’ve been chasing nearly everyday for over a month and a half. I had spinal surgery so wouldn’t physically get my returns done. They co... See more

My order never arrived even though I paid for next day delivery. Then I was told I have to wait 2 weeks before anything can be done about it. That’s no use, I go on holiday in 10 days. This was a £400... See more

Customer service is non existent. My returns arrived back to you more than 2 weeks ago, you sent me an email the next day saying you got it yet I'm still waiting on a refund. This is not good enough.... See more

terrible company refuse to do refund by ignoring you. Very bad quality clothes and the zips came broken every time. I placed this order nearly 7 days ago but yet the still fail to even respond to my m... See more

What else can I say about PLT that's hasn't already been said? Awful company to deal with, horrendous customer service that do not reply quickly to emails, Facebook or WhatsApp and they do it's some... See more

Ordered a number of clothes. Had an issue that required a refund. Haven’t heard from customer services in 4 days. I tried contacting them via email, WhatsApp, Facebook and Instagram. Of course I hav... See more

3rd review on this god awful company. Only communication I had when I returned most of the clothes (they were terrible quality) I had an email on 14/7/25 to say I’d have a refund by 2nd Aug; still wai... See more

Awful service from PLT. I have been a customer for a very long time, since PLT came on the scene. Firstly you can just about get through to anyone. Secondly I’m a premier customer and on multiple... See more

Sent my item with a huge stain on it, clearly been worn/tried on by somebody else and they’ve not bothered to check the item before sending it back out again. Then apparently it’s going to cost me £1.... See more

If only I could leave minus stars for this god awful company. I have noticed numerous returns not being refunded since July. I have contacted them numerous times to be told to wait 30days which... See more

If only I checked the reviews before my recent purchase. I like many other shoppers under me, I was a frequent PLT shopper, and unfortunately didn't realise it had changed hands. My order... See more

Customer service is abysmal. I paid for royalty which allows free returns, yet I am being charged for return. When I contact customer service the response is they don't recognise order number which is... See more

I wouldn’t even give them a one star! They have sent me the wrong product and it’s taken over a week of begging o all platforms possible for them to have someone respond finally. I then questioned tha... See more

PLT customer service taking long to respond and ignoring contact I ordered a few items on PLT one of the items they was selling on behalf of a partner i need to return the item and I am unabl... See more

I used to be an avid PLT shopper, and have spent thousands over the years. Recently, their service and quality is shocking. I've had issues with my order, and its taken +10 days so far for any repl... See more

If I could give zero stars I would. I have been waiting for a representative to respond via instagram in regard to a message I sent about not receiving my package. It was marked as delivered yet no pa... See more

Next day delivery is NEVER delivered the next day. The cut off is supposedly midnight yet i have always ordered by 8pm and never receive my parcel the next day as paid for. Awful customer service... See more

Wish I had seen these reviews sooner! Ordered a dress for 46 pound and they have taken 92 pound from my bank so an extra payment When I emailed and what’s app’ed them they keep saying I haven’t submit... See more

My item was delivered to the wrong place, the delivery company have taken fault I have been trying to contact plt for 4days now via WhatsApp, iMessage and Facebook and no one hasn’t gotten back to me... See more

Quality is beyond crap, in fact could not be worse. Customer service non existent and charging for returns when 95% of the time returns will be due to quality or a fault is a joke! Never again.

I wish I had seen all these reviews beforehand. I tried to submit a return through their portal, but it didn’t work, so I contacted them numerous times across different platforms and via email request... See more

Awful awful AVOID! I ordered from here a few days ago and received someone else’s order which was not even from the brand PLT and I needed what I ordered for an event so naturally I thought I’ll just... See more

I have received two faulty items from PLT and, as per their website, you must contact customer services before returning this. I have not been able to get through for days and I’m left in the dark as... See more

PLT have massively gone down hill! It used to be my go to for all occasions, and I would order from them all the time, and have spent so much over the years. They used to be brilliant especially... See more

Poor customer service. Sent messages many times on various platforms.. no reply. Very poor customer service and no direct contact number to speak to an actual person.

i ordered 4 different orders as i wasn't sure what i wanted to wear, i tried them on and kept one outfit and returned the rest using their QR code on the 21/08. i got proof of postage and updated Klar... See more

Still awaiting refund from mid august. Plt have acknowledged that they should have sent it and are putting me through to an agent. 3 days later still no contact, no responses and no refund

I have an item that I would like to return but the returns portal says on the drop down menu for the methods of how I wish to return, ‘no couriers for your chosen option’. It says this for every singl... See more

I ordered £300 worth of items. Only received 4 out of 15 items. Its been 3 weeks and no one has contacted me. It is the worst possible experience i have ever had. I will never use them again. Complete... See more

I had issues with my account and being able to return an order. I contacted their customer service through instagram, Facebook, message and email and I’m 4 days later and still nothing. I will... See more

I have 5 missing items from my order! I’ve messaged on every possible platform and no one is replying absolutely shocking customer service, I’ll be going to trading standards.

Any time I need help or support from Customer Service, I end up waiting days for a reply! This is atrocious! Get it together!

I returned my order of two pairs of boots they only credited me with one pair despite me sending tracking details they are difficult to get hold of and do not reply to anything you send them disgust... See more

Piss take is an understatement I got my parcel and you could clearly see it’s been messed with and I contacted PLT to inform them there where 3items missing out of the parcel of 16+ items and they sa... See more

I ordered a next day delivery dress for my friends birthday dinner. As soon as I opened the package the golden decor that was meant to hold the dress together was broken, which meant I literally cou... See more

Sham company that steals off their customers. Stay away at all costs. I will be reporting to Trading Standards. I have attempted to return two orders but the returns portal does not work and when you... See more