DO NOT ORDER FROM HERE
I am extremely disappointed with POVISION’s customer service. I placed an order about two weeks ago and decided to call to check on the delivery date. Unfortunately, the representative I spoke with was very rude and unprofessional, making unnecessary slick remarks while I was simply trying to find out when my product would arrive.
After a long and frustrating conversation, I was told my order would be delivered on the 22nd. However, today is the 23rd and my product still hasn’t arrived. When I called again to ask for an update, I was told my order was still processing. This makes no sense—why would an order still be processing if it was promised to arrive yesterday?
Overall, the lack of professionalism, poor communication, and failure to deliver on time has left me very unsatisfied. I would not recommend ordering from POVISION based on my experience.
Reply from POVISON.COM
Updated on 27 August:
We’re very sorry to hear about your experience and truly understand your frustration. We are currently reviewing the details of your order and the call you mentioned, and we’ve also tried reaching out to you to better understand the situation but haven’t received a response yet.
Typically, after an order is placed, customers receive an order confirmation email and a shipping notification when the item is dispatched. We want to make sure you received these and clarify the status of your order.
We would greatly appreciate the opportunity to discuss this with you and resolve any issues. Please contact us at your convenience so we can assist and ensure your experience with us improves.
Thank you for your patience and feedback.
Best regards,
Kelvin Lau
Customer Care Manager
POVISON