Poolandspacentre Reviews 187

Found Pool and Spa Centre via Google search. I had an issue with my hot tub suddenly dying. Reached out to the support team for advice as to what could be wrong. They walked me through what was needed, what to do and which parts would be required. Andrew was a great help. Parts arrived in under 24 hours. Definitely recommend and would definitely use again.

just the worst people, constantly lie about everything including trying to give us a second hand bath with a broken motor having spent 10K+ on it. the guys who run it couldn't run a bath and only give it the big talk about clients they have. do yourself a favour steer clear of this crowd as you'd be better off learning how to build your own via a YouTube video. if incompetence had a business it would be this company

Ordered a pump for my Jacuzzi hot tub. Was unsure about the company as I couldn’t find much about them online. Ordered Friday, Email received in the Monday. Item came by Parcelforce within 24 hours. (Tracking number provided by them but it didn’t work) packaged very well & brand new. Lower than prices elsewhere too. Installed today too and works fine. Fantastic company and service.

These guys are brilliant. Really amazing customer service, very knowledgeable and quick to respond. Highly recommend!

I found this company when I inherited a hot tub with a house purchase.
I was assured it was a fully functional tub, but alas discovered it was semi derelict and had never even been wired up, and was no more than a fancy paddling pool.
Before demolishing it, I contacted Bubbletubs and discovered a wonderful company that gave useful advice and super technical support.
I now am the proud owner of a fully functional hot tub, bubbles too, that I now enjoy every day.
Cannot recommend these guys enough, very helpful,knowledgeable, and patient with a guy who previously knew nothing about hot tubs.

I was given lots of help and advice from John in the technical department at pool and spa ,he was very informative and helpful with both diagnoses and supplying the parts I needed,the parts were dispatched the same day and were exactly what I needed,I will absolutely use this company in the future for any hot tub needs ,thank you very much pool and spa centre for all your help.

I have purchased numerous items from Pool & Spa Centre. Every time the service has been outstanding.
Kept well informed and deliveries have been prompt and well packaged. I have had to call on their technical side a couple of times ,again the service received was fantastic. I highly recommend this company and will return when I have the need to do so.

DON NOT BUY FROM HERE I was in a hurry for a hottub filter and this company offered a delivery within 24 hours if I paid extra, so j paid the extra for express 24 hour delivery, I received no further communication ir delivery times , obviously I sent numerous emails to which I had no reply until Monday afternoon when I received a parcel force tracking number which surprise surprise was invalid, I'm now chasing them for refund which isn't in my bank yet....a completezwaste of time and money and still have to outlay mire money to get my product elsewhere, also still no reply from an actual person explaining why even though I paid express delivery my products wasn't posted, furious waste of days

Very disappointed with this experience. Ordered a new pool pump on 8 April. No email acknowledgement of the order or indeed any other communication. Emailed 3 days later to check status and the company couldn’t find my order. After 4 days, and no further communication, I asked to cancel the order. Eventually it emerged that the item had been left with builders working at a neighbours house a 2 minute walk away - courier was TNT and I have lodged no alternative delivery instructions with them. Pretty much a shambles and won’t be using again.

First time I have ordered from them, a hot tub drinks tray, this was cheaper than other places. Super quick delivery, will order again. Thank you

They are excellent! So helpful, can’t fault them
John in technical support was great!!!

Preparation work first class before fitting a new liner. Very professional and well qualified and experienced team with high standards. Always punctual, friendly and efficient workers showing care, skill , respect and efficiency . Reasonable costs and a job well done. Many thanks to the team. Would highly recommend.

Excellent Service! I needed a specialist part to a pool skimmer assembly. John their technical manager was incredibly helpful. I was about to purchase the whole unit for c£50 when john explained that was not necessary and all I needed was a component part for less than £3. John saved me both time and money. I will definitely shop again with you.

Bought a new circulation pump for my hot tub rapid delivery and working a treat thanks

This company were recommended to us by our pool engineer for spares. I couldn't have found them more helpful when I rung up to find out which spare part I need, the advice I was given went beyond my expectations. The part arrived quickly, very well packed and fitted well. I will use again and the pricing was competitive.

I have used several swimming pool suppliers over the years but have always found The Pool and Spa Centre to be consistently the best. Their ordering process is comprehensive and straightforward with great range of reasonably priced products and easy online shopping. I find pool maintenance quite complicated but when I need help I always find John Barnwell of the technical department to be very patient and willing to share his knowledge and experience.

Fantastic company - John helped me sought a problem and avoid spending £350 for a new pump.
We have just ordered a load of consumables and will be going back every time in the future.
Huge thanks poolandspacentre!

This company and it's staff have a wealth of knowledge when it comes to spas,
I called John with an electrical problem on my spa and within a phone call it was sorted, he went above and beyond to help out with other issues too,

They even had the control panel and accessories required in-stock on the shelf.

I cannot stress enough how I much I would recommend pool and spa centre for all spa and pool needs..will definitely be using from now on for everything related,

Thanks again John
Kind regards Rob

I had a number of issues with my hot tub which both Andy and John from technical support were able to help assist me with. Both are very friendly and helpful. PoolandSpa also have a good selection of replacement parts which aided me in resolving my issue with the hot tub. Support and communication is spot on. good job all.

Thoroughly recommend these guys. Good honest service, tried my hot tub for first time this year and heater was tripping fuse box, went into their site looking for advice and a new heater and after a few emails exchanged with John he told me I didn’t need to spend the £150ish I was about to on a new heater but just the £30ish element would sort my issue. They could have made and extra £100+ but gave me good honest advice which is worth it’s weight in gold with so many companies nowerdays looking to have your eyes out for a quick buck. I will be a returning customer when the need arises. Great work guys. *****