Verified
Encontre la informacion de la coleccion facilmente y el pago es sencillo
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
There is so much more you could do to improve customer satisfaction. I have received 8 shipments (18 1/24 cars in total) for the Ferrari F1 collection and the packaging is inconsist... See more
Company replied
Verified
Me suscribi a la coleccion de marvel, antes de que me enviaran el primer paquete y se lo cobraran decidi darme de baja y contacte con ellos, me cobraron el envio, la figura me vino rota y aun no me ha... See more
Company replied
Verified
I know your products for a long time, your attention is getting better.
Company replied
Company details
Written by the company
Nuestra misión desde 1985 es ofrecerte contenidos culturales y de entretenimiento a través de nuestros coleccionables. Somos líderes y apostamos por conceptos creativos, innovadores y exclusivos. Lo hacemos pensando en todos los públicos y en muchas ocasiones en colaboración con marcas líderes como Disney, Marvel, Star Wars, Porsche, Renault, Citroen, Tintín, Asociación de Creadores de Moda Española, Famosa y un largo etc. Estamos presentes en España, Francia, Portugal, Bélgica, Brasil, Suiza, Argentina, Méjico, Perú, Japón, Alemania, Reino Unido, Italia, distribuyendo en más de 100.000 puntos de venta nuestros productos. Ponemos a nuestros clientes en el centro de nuestras decisiones para satisfacer y ayudar a desarrollar aficiones que unen a las personas.
Contact info
Spain
- planetadeagostini.es
3.7
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
Verified
Encontre la informacion de la coleccion…
Encontre la informacion de la coleccion facilmente y el pago es sencillo
October 16, 2025
Verified
Reply from Planeta De Agostini
¡Hola!
Te agradecemos mucho que nos hayas puntuado con 5 estrellas. ¡Nos alegramos mucho de que hayas tenido una experiencia tan positiva! Estamos encantados de tenerte en nuestra comunidad.
Un saludo,
Planeta De Agostini
Verified
I know your products for a long time
I know your products for a long time, your attention is getting better.
January 19, 2025
Reply from Planeta De Agostini
Hello Joao Marta,
Thank you for taking the time to review your experience. We appreciate it. We are glad to read you had a 5 stars experience.
We hope you enjoy our collections! Thanks for being part of this community!
Best regards,
Verified
very easy and excellent service
December 6, 2024
Reply from Planeta De Agostini
Hi Barry,
Thank you very much for your positive feedback.
We are delighted that our customers are satisfied with our service.
We hope you continue to enjoy our products.
Best regards,
Verified
Detailed and constructiv
September 10, 2024
Reply from Planeta De Agostini
Hi Mihai,
Thank you for your review.
We are very pleased to read that you are happy with the service that you have received from us so far!
We do hope that you continue to enjoy any future orders with us.
Best regards,
Planeta De Agostini
Verified
Reply from Planeta De Agostini
Hola Walter,
¡Nos alegramos de leer que tu experiencia con nosotros y la colección ha sido positiva! Muchas gracias por compartirla con nosotros y por formar parte de esta comunidad.
Atentamente,
Planeta de Agostini
Inconsistent
There is so much more you could do to improve customer satisfaction.
I have received 8 shipments (18 1/24 cars in total) for the Ferrari F1 collection and the packaging is inconsistent which is a big negative for people trying to build a proper collection:
1- Some cars packaging are fully wrapped in plastic, great (+)
2- Some cars packaging are not wrapped in plastic, disappointing (-)
3- on 18 cars received, I received 1 car damaged, however, after calling and explaining the situation, customer service sent the exact same car as replacement without fees, great (++).
4- on 18 cars received, 1 box is broken, car is ok but for collection purposes, this is unacceptable. (--) I do not have the energy to call and explain again.
The experience is supposed to be flawless but receiving differently wrapped (with protective plastic or not) is not matching my expectations for the price paid.
Receiving damaged cars and/or boxes containing the cars is a red flag regarding quality.
I sent a subscription cancelation via tracked paper mail.
Improve your consistency in quality please.
July 23, 2024
Unprompted review
Reply from Planeta De Agostini
Hi Max!
We're sorry to hear that you are having a bad experience with your collection. We guarantee that we'll personally take care of your case. Could you please provide more information through the email sent via Trustpilot? We will get in contact with you to provide further information. Thank you very much for writing us!
Best regards,
Planeta de Agostini
Verified
Verified
Reply from Planeta De Agostini
Hello Mohammed,
Thanks for sharing your review with us even if it was not what we would have hoped it should have been.
Please, contact us via email or our socials if we are able to assist you with anything.
Best regards,
Planeta de Agostini
Verified
Fatal, Coleccion de marvel
Me suscribi a la coleccion de marvel, antes de que me enviaran el primer paquete y se lo cobraran decidi darme de baja y contacte con ellos, me cobraron el envio, la figura me vino rota y aun no me han dado de baja
November 19, 2022
Reply from Planeta De Agostini
Hola Kevin,
Lamentamos que no hayas tenido una experiencia satisfactoria con nosotros esta vez, y valoramos tu comentario. Nuestro equipo de atención al cliente se pondrá en contacto contigo para ayudarte con tu petición.
Un saludo,
Planeta De Agostini
Verified
Reply from Planeta De Agostini
Hola Javier,
Muchas gracias por dedicar tiempo a compartir la experiencia que has tenido con nosotros.
¡Esperamos que sigas disfrutando de nuestros productos!
Atentamente,
Planeta de Agostini
Verified
Good delivery and excellent quality of…
Good delivery and excellent quality of gods.
September 12, 2022
Reply from Planeta De Agostini
Hi Carmen,
Thank you very much for your positive feedback.
We are delighted to read that you are satisfied with our service.
We hope you continue to enjoy our products!
Best regards,
Planeta De Agostini
Verified
Easy to purchase and fast delivery
September 1, 2022
Reply from Planeta De Agostini
Hi Cecilia,
Thank you very much for your positive feedback.
We are delighted that you are satisfied with our service.
We hope you continue to enjoy our products.
Best regards,
Planeta De Agostini
Invited
Great work always delivering on time
Great work always delivering on time
Great communication and fastest response
June 18, 2022
Reply from Planeta De Agostini
Hi Borja,
Thank you for taking the time to review your experience. We appreciate it.
It’s great to see the feedback on the collection/build up model/figures, we are very proud of our collections and the work we do!
Best regards,
Planeta De Agostini
Invited
Reply from Planeta De Agostini
Hi Blas,
Thanks for sharing your experience with our products. We are glad to read it has been positive.
Best regards,
Planeta de Agostini
Invited
Reply from Planeta De Agostini
Hi,
Thank you very much for your positive feedback.
We are delighted that our customers are satisfied with our service.
We hope you continue to enjoy our products.
Best regards,
Planeta De Agostini
Invited
For the price paid i expected more…
For the price paid i expected more quality on the products, also i have always subscribed to premium membership and all the time the package gets informed as delivered one day before its arrival making it hard to coordinate if you must work pretentially
June 13, 2022
Reply from Planeta De Agostini
Hello Emanuel,
We are sorry to read you are not satisfied with the quality of the products. We appreciate your feedback, we will take this into account in order to improve our services.
Best regards,
Planeta De Agostini
Invited
Order of issuane on a collection
I do not understand why are they not capable to provide me with a complete list of all the books on the Agatha Chistie's collection, and their order of issuance.
June 13, 2022
Reply from Planeta De Agostini
Hi Francesc,
Thank you for sharing your experience with us. So that our team can let you know the pending deliveries of the collection you can contact us through the form on our website.
Best regards,
Planeta De Agostini
Invited
Reply from Planeta De Agostini
Hi Arnaldo,
Thanks for sharing your opinion with us.
We hope you enjoy our products!
Best regards,
Planeta de Agostini
Invited
Excellent
The communication, resolution and efficiency is excel.lent. I have completed several subscriptions and never has any problem or complaint, but great experience
June 8, 2022
Reply from Planeta De Agostini
Hi Nacho,
Thanks for sharing your experience with our customer service and collections.
We hope you enjoy our products!
Best regards,
Planeta de Agostini
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.