MA

Max

Spain

Reviews

Review of Bitcoin Magazine


Rated 1 out of 5 stars

Terrible customer service

Early this year, I paid my yearly subscription, and realized I am missing some magazines (not received).

Contacting their customer support has been a terrible experience. multiple times.

They promised to get back to me as soon as possible, but there was no communication for two weeks. This happened multiple times.

I feel ignored for a subscription I paid for that is not respected.

This is unacceptable behavior for a company.

To Bitcoin Magazine: Find our multiple conversations via your official email channels that you sometimes answered, and most of the time ignored.

Topic: Your Bitcoin Magazine upcoming shipment on Mar 05 2025

July 16, 2025
Unprompted review

Review of Planeta De Agostini


Rated 2 out of 5 stars

Inconsistent

There is so much more you could do to improve customer satisfaction.

I have received 8 shipments (18 1/24 cars in total) for the Ferrari F1 collection and the packaging is inconsistent which is a big negative for people trying to build a proper collection:

1- Some cars packaging are fully wrapped in plastic, great (+)

2- Some cars packaging are not wrapped in plastic, disappointing (-)

3- on 18 cars received, I received 1 car damaged, however, after calling and explaining the situation, customer service sent the exact same car as replacement without fees, great (++).

4- on 18 cars received, 1 box is broken, car is ok but for collection purposes, this is unacceptable. (--) I do not have the energy to call and explain again.

The experience is supposed to be flawless but receiving differently wrapped (with protective plastic or not) is not matching my expectations for the price paid.
Receiving damaged cars and/or boxes containing the cars is a red flag regarding quality.

I sent a subscription cancelation via tracked paper mail.

Improve your consistency in quality please.

July 23, 2024
Unprompted review

Reply from Planeta De Agostini

Hi Max!

We're sorry to hear that you are having a bad experience with your collection. We guarantee that we'll personally take care of your case. Could you please provide more information through the email sent via Trustpilot? We will get in contact with you to provide further information. Thank you very much for writing us!

Best regards,
Planeta de Agostini