I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Verified
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
Company replied
Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Consistently Excellent Image Editing Services
I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impeccable, their turnaround time is quite good and they are incredibly responsive when I have questions. Lastly, their per image fee is imminently reasonable, as is the yearly subscription. I highly recommend Pixelz both for the quality of their product and the integrity of their people.
July 19, 2025
Unprompted review
Reply from Pixelz
Hi Mary,
Thank you so much for your kind and thoughtful review! We’re delighted to support your jewelry business and truly appreciate your recognition. Knowing that our quality, turnaround time, and responsiveness have made a positive impact means a great deal to us.
If you have any further questions, feel free to contact us at cs@pixelz.com.
Kind regards,
CX Champion
Giang Bui
Advertisement
Hardware issue in interview; recruiter left, no response to follow-up email.
Last week, I had an interview with a representative of a company in Germany.
Let me note that I have 10 years of experience working with clients, focusing on copyright for audiovisual content, plus 20 years of experience in photography.
After the initial greeting, I was immediately asked what questions I had—without any discussion of my professional background. The recruiter then stated that the role requires a proactive approach and that they perceive me as someone who operates reactively.
An interesting observation: if a candidate works in consulting, clients typically reach out when an issue has already arisen, and only a portion of such requests can be considered proactive (e.g., contract updates). The rest are reactive by nature. Does this define a candidate as a reactive specialist? Of course not.
The recruiter then mentioned that the company is undergoing restructuring, and I should consider whether I want to work in such an environment (a startup).
At this point, we shifted to discussing lead generation processes for sales departments. Just as the conversation was starting to take shape, my laptop crashed with a blue screen error, requiring a system reboot.
It took two minutes. During that time, I immediately sent the recruiter an email from my mobile phone, apologizing for the technical issue and informing them that I would be back online shortly. However, when I rejoined, no one was there. Moreover, I received no response—neither to my first email nor my follow-up.
Notably, there were still 10 minutes left in the scheduled interview. Yet, no response came in the following hours or days.
I find this approach highly unprofessional, exploitative, and frankly, degrading. The interview was on a Friday—you can imagine how this affected the rest of my day and weekend.
March 14, 2025
Unprompted review
Reply from Pixelz
Hi Natalia,
Thank you for taking the time to share your experience.
We understand how frustrating technical issues can be - especially during an interview - and it’s unfortunate the timing disrupted what was shaping up to be a meaningful conversation. It seems there was a miscommunication or timing issue when trying to reconnect, and we're sorry it left you with such a negative impression.
We did attempt to reach out to follow up and find a way to continue the conversation, but unfortunately haven’t received a response yet. If there’s been any mix-up or if our message didn’t get through, we’d still love the chance to reconnect.
Also, if there's anything we can do to support you better, please don’t hesitate to let us know. We’re here to listen and improve.
Wishing you all the best,
Giang Bui
CX Champion
like pixelz!!!
March 8, 2025
Unprompted review
Reply from Pixelz
Hi Taylor,
Thanks for your review! We appreciate the comparison to Pixelz and are glad you're enjoying our service. If there’s anything we can do to enhance your experience even further, we’d love to hear your feedback.
Looking forward to working with you again!
Kind regards,
Giang Bui
CX Champion
Amazing Experience
Absolutely lovely team, support and experience!
From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind and efficient! More than professionals they are friends. Fast on delivery, respond to any doubt and question in an instant, and fix any problem without any fuss or complications. If every company had this level of costumer suport, I think the world would be a better place. Or at least less angry. Oh, and the picture quality and results they provide are also top notch! I have 0 negative things to say, trully.
January 6, 2025
Unprompted review
Reply from Pixelz
Hi António,
Thank you so much for the amazing review!
I’m so glad to hear that I was able to assist you every step of the way and that you’ve had such a positive experience. It truly means a lot to me, and it’s wonderful to know that my efforts to be there for you have made a difference.
We always strive to offer the best service and top-notch quality, so hearing your kind words really makes it all worth it. I’m grateful for your trust, and I’m looking forward to helping you again anytime you need! 😊
Kind regards,
Giang Bui
CX Champion
fast, reliable, easy
Super fast, super friendly, super efficient, perfect support and easy to use!
February 12, 2025
Unprompted review
Reply from Pixelz
Hi Regina,
Thank you for your fantastic review!😊 We're happy to hear you found our service fast, friendly, and efficient. If you ever have any questions or concerns, feel free to reach out to us at cs@pixelz.com. We're always here to help!
Kind regards,
Giang Bui
CX Champion
Advertisement
Will try again.
I did initially have a bad experience with this platform, images were delayed and did not meet our expectation,
However pixels have taken the time to rectify the situation and provide a refund.
I will be giving them another try in the future, thanks.
December 10, 2024
Unprompted review
Reply from Pixelz
Hi John,
We are sincerely sorry that we got off to a bit of a rocky start. Just want to let you know that we truly care about helping our clients during the onboarding process. We understand that it can be a bit overwhelming, and we're fully dedicated to ensuring you get the best quality experience possible from our platform during this important phase.
We really appreciate you giving Pixelz a try, and we'll take full responsibility for not giving you an early heads-up about the challenges that we might have when processing your images and address issues that arise. Our team has already reached out to you to clarify the challenges and the misunderstanding that we had, a test was conducted with great care and attention, and we've also refunded you in full.
We really appreciate that you gave us the chance to address your concerns.
Your honest feedback here truly matters to us - this will help us tremendously in enhancing our workflows and service since we're always working to improve the user experience, and your feedback is valuable to us.
If you'd like to utilize our service again, we would be happy to jump on a call to ensure you're getting the most out of Pixelz and achieving the results you're looking for!
Feel free to let us know via cs@pixelz.com if you require any further assistance along the experience.
Warm regards,
Linh Lê
CX Champion
Get your time back!
The team at Pixelz is doing a great job! They have earned my trust and I know exactly what to expect when I get my orders back. The Pixelz Editing Services has literally cut days off of my editing time and has allowed me to shoot more.
Thanks!
September 6, 2024
Unprompted review
Reply from Pixelz
Hi Jesse,
Thank you so much for your kind words!
We’re thrilled to hear that our editing services are making a positive impact on your workflow. Your trust means a lot to us, and we’re excited to keep helping you streamline your editing process.
Have a nice day!
Linh Lê
CX Champion
Good will help
I uploaded two pictures with too short sleeves. It is my problem. Pixelz people helped me upload two new pictures without additional charge. They would show me how to use instructions next time. These people are willing to help.
March 12, 2024
Unprompted review
Reply from Pixelz
Hi Francis,
It's great that we receive your shiny stars here. Thanks for taking the time to give us this supportive feedback.
We always try our best to facilitate you so your experience with Pixelz can be most optimal. Please feel free to let us know if you have any concerns or questions via cs@pixelz.com.
Warmest regards,
Linh Lê
CX Champion
Top notch customer service
Without a doubt some of the most responsive and communicative customer service interactions I've had in the business, with an exceptionally positive point on working with Kien N and his whole team.
Thank you again!
February 20, 2024
Unprompted review
Reply from Pixelz
Hi Rob,
Thank you for taking the time to rate our services.
It's always our great honor to be of assistance with any matters you might have while experiencing our offerings. Our whole team and Kien Nguyen, in particular, really appreciate your feedback and look forward to our coming journey together at Pixelz.
If you have any further questions, we're always available at cs@pixelz.com.
Have a cool day!
Linh Lê
CX Champion
Advertisement
Verified
They do an incredible job.
January 15, 2024
Reply from Pixelz
Hi Dean,
Thank you so much for taking the time to rate us. We are thrilled to hear that you have a positive experience with us.
We are excited to start our partnership with you in the upcoming time, and we will definitely do our best to provide you with the highest level of service possible.
Please do not hesitate to reach out to us at cs@pixelz.com if you have any questions or concerns. We are always here to help you.
Best regards,
Linh Lê
CX Champion
Awesome team!
The pixelz guys were so friendly and helpful! They redid my images with original shadows as requested and I’ll definitely be using them again and very soon!
December 20, 2023
Unprompted review
Reply from Pixelz
Hi Jabu,
Thanks for taking the time to leave us such a cool review.
We're so glad to hear that the reprocessed results meet your expectations. Your kind words mean so much to us, as we know that we're doing better to sort things out for you.
If you have any further concerns or questions, don't hesitate to contact us via cs@pixelz.com.
Cheers to a new year 🎉
Linh Lê
CX Champion
Verified
A++ service
November 1, 2023
Reply from Pixelz
Hi Frederick,
Thank you so much for taking the time to review us. We take pride in delivering top-notch service to all of our clients, and we are delighted to know that we're meeting your expectations.
We really appreciate our partnership and look forward to continuing to serve you in the coming journeys.
Best regards,
Linh Lê
CX Champion
Easy to use website and great service
Great service, very nice website with an easy to use way to create your own templates, etc. Being a Solo client I can upload 50 images per day and count on delivery within 24 hours, which is normally great for my business. Occasionally I have a need for more images and Pixelz offers the possiblity to ask for some kind of prioritizing of your orders and so far this has worked great for me.
October 12, 2023
Unprompted review
Reply from Pixelz
Hi there,
Thank you so much for your supportive words.
It's our great honor to be of your business partner since 2017, and we believe that we both have had valued experience together so far. Our whole team hope that you will continue sticking with Pixelz for the upcoming journeys.
For any further concerns or questions, we remain at your disposal at cs@pixelz.com.
Warmly,
Linh Lê
CX Champion
Advertisement
Verified
Huge Time Saver
I appreciate the quick turnaround, user-friendly interface, and excellent quality of the work.
August 3, 2023
Reply from Pixelz
Hi Jason,
Thanks for leaving us a positive review.
We really hope that you're having a great experience with Pixelz since your entrance in March. And we believe that our upcoming time together will gain much more achievement, and Pixelz will still be a trust-worthy partner of your business.
Feel free to contact us via cs@pixelz.com anytime for any other concerns or questions you might have ahead.
Sincerely,
Linh Lê
CX Champion
Verified
Highly Recommended
This is a great service. Great quality and speedy turnaround. We have been using them since we started our business 5 years ago and highly recommend them.
May 22, 2023
Reply from Pixelz
Hi Tom,
We're happy to know that you're having a nice experience with our services.
I believe that 5 years have passed, but our partnership still goes well and Pixelz missions are proved in the right way to you so far.
Please feel free to contact us any time at cs@pixelz.com if you have concerns or questions at all.
Take care,
Linh Lê
CX Champion
Satisfied customer since 2016
Pixelz delivers perfect quality and fast service time after time.
We have been satisfied customer since 2016. And from my experience I can recommend Pixelz to everyone.
June 20, 2023
Unprompted review
Reply from Pixelz
Hi Roy,
Thank you so much for leaving such a great review for our platform.
It's always been our honor to be your partner since 2016 till now, and we really hope that we will have more remarkable development together in the future.
If you need any more assistance from us, don't hesitate to ping us at cs@pixelz.com.
Warm regards,
Linh Lê
CX Champion
Verified
Great pictures as requested
Great pictures as requested. Quick response on requests. Perfect quality
June 7, 2023
Reply from Pixelz
Hi Erwin,
We do appreciate your kind words for our service.
It's glad to know that we're spreading the true values of Pixelz to your experience with us so far.
We hope that you still stick with us ahead, and if you have any further concerns or feedback in the future, feel free to bring them to us via cs@pixelz.com.
Best wishes,
Linh Lê
CX Champion
Advertisement
Verified
All perfectly cropped
All perfectly cropped, even some really complex images! recommended!
May 22, 2023
Reply from Pixelz
Hi Enrico,
Thank you so much for your positive feedback.
We really appreciate your recommendation about our Pixelz service, and it's our honor to be of assistance with your projects so far.
For any other concerns or questions you might have ahead, we're all ears listening to you at cs@pixelz.com.
Kind regards,
Linh Lê
CX Champion
Verified
Worth it
After some training and with personalized customer support, I started to get edited images that are a step up from our current output, totally worth it.
May 23, 2023
Reply from Pixelz
Hi Ric,
We're so glad to receive such a great review.
It's our honor to be of assistance with your onboarding process. And we really look forward to your upcoming orders on our platform.
If you have any further concerns or questions in the future, do not hesitate to reach out to us via cs@pixelz.com.
All the best,
Linh Lê
CX Champion
I used the services of Pixelz to…
I used the services of Pixelz to improve the quality of the photos in my online shop. They helped me and completed everything in a quality and fast manner. The service is awesome at editing and enhancing images, making them more appealing to customers. I recommend Pixelz to anyone looking for professional help when you don't need to hire an extra person
October 21, 2022
Unprompted review
Reply from Pixelz
Hello Lea,
Thank you so much for such motivative feedback!
It's great to hear that our services have worked for you in your business so far. That's what we are always aiming for, Lea.
Feel free to let us know via cs@pixelz.com is you have requirements for any assistance from us.
Kind regards,
Linh Lê
CX Champion
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.