PCSpecialist Reviews 210

I was helped efficiently when i ran into issues placing my order.

Absolutely Disastrous Experience - Avoid PC Specialists at All Costs! (1/5 Stars)
I purchased a high-powered stationary computer for my startup's molecular analysis work, costing almost €5000. The entire experience has been an unmitigated disaster, consuming precious time and money.

It took 26 days for them to assemble and "test" the machine. Upon arrival, it wouldn't even start. After phoning support, they agreed to take it back, but neglected to mention I had to create a return order online. Days passed as I uncovered this crucial step myself.

The first return took 7 days at their facility, only for the computer to be returned with THE EXACT SAME ISSUE. It was as if they hadn't even attempted to fix it. At this point, 60 days had already passed since my original order.

We sent it back a second time. After another 7 days, they finally conceded to build a new system. This added another week or two to the wait. When the replacement finally arrived, the GPU was completely detached and had caused significant internal damage during transit – clear evidence of poor packaging.

We are now almost 3 months in, with zero usable product and endless frustration. We demanded a refund, only to be told their return policy would take an estimated two weeks. Unacceptable.

On top of this operational incompetence, their customer service is utterly useless. Each time you contact them, you speak to a new representative who has no context or understanding of your ongoing case. There is zero continuity or effective support.

I CANNOT RECOMMEND PCSPECIALIST to anyone. Save yourself the immense headache, time, and money. Look elsewhere.

Always a good service, both technically and for delivery 👍

Good support in decision of design, good execution of order and information during production. Received as expected and agreed.

Called them up. and told them they had forgotten thermal paste and they put my ram in A2 B2. and now 2 years and 4 months later after opening it up and finding all the faults with it. They refuse to help or even give me a clear understanding of what has/had happened.
due to therma paste never being added has damaged the lsa on the CPU which handles the microcode and pcie lanes. WORST COMPANY EVER to build pcs

They refused to give me anything and just hanged up on me. All I wanted was some help from the "specialist" but they are clearly not specialist they are bad at their job clearly when making basic errors and refusing to accept it. BUT i have video recording and will post on youtube aswell

From the moment of purchase, creation and delivery of the product was very fast, each process was very detailed. What was requested was delivered in perfect condition. The performance of the PC is incredible both for games and for office work/editing/etc.

Completely satisfied with the purchase.

Really good experience. The team was quick and I had information for every step. The final product was excellent and cheaper when compared to other premade pcs.

Time to receive the PC took a little longer than I thought but the buying experience and quality assurance for the high-end product was top notch. Thank you guys. Very professional communication too.

Super easy solution for building a new computer, as almost all the work is done for you. The price is also great and similar to buying the components individually.

As the systems are tested before shipping there is also less risk related to components not fitting well together or potentially broken. And a guarantee for the whole system is definitely a great plus.

Building and shipping was within the advertised timespan of around 12 days. Setting up the computer was also easy, with minimal work.

I did find their configuration tool a bit odd, as the items listed depend on what start configuration you have selected. So I had to start over a few times with different configurations to get the items that I wanted.

10/10 would recommend to anyone building a PC from scratch, especially if you do not have much experience already.

I am very happy i chose this company as the local store gives me worse prices but this place gave me the best prices and quality. Only problem i had was the communication along the way as the phone number didn't work here in Denmark, but other than that very happy.

4 is a bit to low and 5 is a bit to high.
Everything arrived on time (I think) because there there website was a little confusing at first as well as the e-mail I got about it only taking 9-11 days.
The product was pretty much perfect except a fan was slightly lose (Fixed Now) :D

If you want to wait one month for a PC that any other company will deliver in less than a week, buy here!
The PC itself arrived in good condition and works fine, but the delivery time was more than double of the (already long) 9 working days they claimed it would take at purchase. Very disappointed with the experience.

My experience with PC Specialist has been by far the best in my online buying experience. I was purchasing the laptop equipment for my son, who was starting university. He had certain, university imposed, computer requirements and I was rather reluctant to take on the task. The website is extremely easy to use. Customer service (Tove), is just fantastic!. Tove was both informative and professional, however she was personable. I felt as she represented a company which was glad for "my" business and wanted me to be a satisfied customer. I would DEFINITELY recommend PC Specialist to anyone interested in quality equipment, at fair prices.

Excellent computer, but poor delivery. One of the PC chassis's corners is shattered upon arrival. I hope that you will use a better courier service next time.

Bough a gaming computer for 20.000 Danish kroner due the warranty, with big graphics cards rtx3070 after 1 year a lot of coil whine. No replacement or repair.
Don’t buy the customer is very bad. They sent me a new graphic card still coil whine they decided to say it’s not under warranty.

Not only is the product itself extremely high quality. The customer service is too. Before I started building my PC I had questions that the PCS team were able to answer quickly and with good explanation. The website is easy to use and displays information clearly. I was told from the start how long the process would take and it was on point. I would recommend PCS for anyone who wants a PC built with good service from the start.

Everything was great and pc was ready to use except that I wanted to install an extra M.2 NVMe SSD but I had a lot of problems doing so 2 months after having the pc.

Got exactly what I ordered - but did have to phone them a few times to make it faster. It's not a huge deal that the delivery time was delayed, seeing as the world of components is the way it is right now, but I am of the belief that if you say a date, you gotta hit that mark.

Otherwise I feel chaeated, because then I should have chosen the competitor, seeing as they were being truthful with their estimates.