Partridge BMW Reviews 877

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service they receive, highlighting the professionalism, knowledge, and helpfulness of the staff. Consumers appreciate the smooth and stress-free processes, whether it's ordering, delivery, or after-sales support. People also value the clear and consistent communication, with staff members going the extra mile to keep them informed and address any queries promptly. Consumers frequently mention specific staff members by name, emphasizing their positive interactions and the personalized attention they received. Reviewers appreciate the team's ability to resolve issues efficiently and their dedication to ensuring customer satisfaction. The delivery service is also commended for its punctuality and the willingness of the delivery team to thoroughly explain the car's features. However, there is mixed feedback regarding the booking process.

Based on these reviews

Rated 5 out of 5 stars

Marius and Zdenek are life-savers. Working at Select Car Leasing, nothing is too much trouble for these two heroes when it comes to supporting our marketing activity with high-end BMW demonstrator... See more

Company replied

Rated 5 out of 5 stars

Just took delivery of a new car. From my initial enquiry Alex made every step of the purchase very easy. Can’t recommend him or Partridge BMW enough.

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Rated 5 out of 5 stars

I recently ordered a new Mini and had the pleasure of being supported by Zdenek throughout the process. He was incredibly helpful from the start—taking the time to understand what I was looking for... See more

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Rated 5 out of 5 stars

Alex watts made our experience a seamless and easy one. Every aspect had a very personal touch, he kept us well informed and was very efficient. We couldn’t recommend more highly.

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Rated 5 out of 5 stars

Experience was seamless, brilliant service. Great communication with all the information and delivery information. Very helpful at explaining everything and setting up MINI ID. Delivery was brilliant,... See more

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Rated 5 out of 5 stars

Amazing service and help from Jim Davies at Partridge. He was always so responsive (even on his days off!) and helpful with any inquiry. Made the whole car purchase easy. Really fantastic salesman and... See more

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Rated 5 out of 5 stars

I had a fantastic experience working with Mitchell during my car purchase. From beginning to end, he was attentive, knowledgeable, and professional. Mitchell made sure to address all of my questio... See more

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Rated 5 out of 5 stars

I picked up my used BMW 220i Active Tourer yesterday. James Scott dealt with me throughout the process. Whilst James is relatively new to Partridge BMW, he was extremely knowledgeable, professional... See more

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Rated 5 out of 5 stars

I recently purchased a BMW 3 Series from Partridge BMW and had the pleasure of dealing with Abbie Goodchild throughout the process. Her professionalism, knowledge, and friendly approach made the exper... See more

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Rated 5 out of 5 stars

I completely forgot to leave a review after we bought a BMW i8 from Partridge in February 2025. It does mean I can review their car and service with the benefit of six months of use. In short... See more

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Rated 5 out of 5 stars

I previously had a frustrating experience after buying my BMW, as the promised floor mats were missing and I couldn’t get any updates for months. However, David recently called me and completely tu... See more

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Rated 5 out of 5 stars

I recently purchased a used Volvo XC60 from Partridge BMW, and the experience was excellent from start to finish. James handled the sale and provided outstanding service throughout the process. He w... See more

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Rated 5 out of 5 stars

I am thrilled with my new mini, purchased last month and couldn't have asked for better customer service by Maddy who was helpful, friendly, informative and supportive. My first time part exchanging a... See more

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Rated 5 out of 5 stars

Wonderful customer service from Maryam from the corporate department. she was knowledgeable, helpful and always kept me up to date with my new BMW order.

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Rated 5 out of 5 stars

My BMW 530d Touring was booked in for an EGR Cooler recall. The work was carried out without any issues and I was kept informed of progress throughout. The video health check was helpful. On collec... See more

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Rated 5 out of 5 stars

I've been dealing with Patridge of Hampshire for my new 218i M Sport Grand coupe. Suraj who we were dealing with, was amazing and he made the entire experience seamless and stress-free. Suraj was prof... See more

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Rated 5 out of 5 stars

Izabela Lazi has helped me understand what I needed and helped with any queries that I had. I think one thing to add would be to let customers know what else is required early on so that all confirma... See more

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Rated 5 out of 5 stars

Upfront call to check if I had any queries, messages to give me updates on delivery times and text from delivery driver on the day to give me ETA. Car arrived in as expected quality condition and d... See more

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Rated 5 out of 5 stars

I took delivery of a brand new BMW IX3 through Tusker who used this BMW garage as a supplier. I dealt with Stephanie Morley on a number of occasions and she was brilliant to deal with. Always in commu... See more

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Rated 5 out of 5 stars

I had such a smooth and positive experience thanks to Zdenek at BMW. He really went above and beyond to make sure my leasing application was handled quickly and efficiently. Zdenek personally c... See more

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Rated 5 out of 5 stars

Me and my family arrived at the dealership for a service and was welcomed by 2 very friendly gentlemen. Entered and was impressed by the cleanliness and the attention from the staff - even the coffee... See more

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Rated 5 out of 5 stars

I recently got my new company BMW via Partridges. Overall it was a good experience. Unfortunately there was an issue with the initial delivery and that had to be cancelled last minute. This was real... See more

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Rated 5 out of 5 stars

I can’t thank Alex Watts enough for his amazing service with regards to my new car. I have never met Alex face to face as we are over 400 miles apart but that did not stop him resolving an issue... See more

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Rated 5 out of 5 stars

First time buying a car without viewing it in person. Been looking for a 330d Msport for a while now and I found the perfect one at Partridge . The only problem was I live in Northern Ireland. I initi... See more

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Rated 5 out of 5 stars

Fantastic delivery experience from Stephanie & Izabela in the deliveries team! Thank you so much for your help with my new BMW! 5 Stars

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Rated 5 out of 5 stars

Izabela was an absolute lifesaver who went above and beyond to help us out when another company repeatedly let us down. Friendly, efficient service, and nothing was too much trouble. Thank you, Izabel... See more

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Rated 5 out of 5 stars

Patridge sales service was great I bought a used vehicle and they were amazing during the sales process making it very convenient and smooth. The aftersales service has been exceptional. Dealing w... See more

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Rated 5 out of 5 stars

The whole experience has been fantastic from start to finish - the Corporate Deliveries Team have been really helpful and the car itself; 2025 Mini Copper SE is awesome - I have a smile on my face ev... See more

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Rated 5 out of 5 stars

Overall it was a great experience dealing with Partridge BMW for my new X3, the team were very helpful and on hand to answer any queries. A special mention goes to Alex and the parts team for going th... See more

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Rated 5 out of 5 stars

Met Mitchell Woollard at Partridge BMW to test drive a Z4. Great experience, car ready to drive when I got there, no pressure, no time limit on the drive and no heavy selling. All about driving the ca... See more

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Rated 5 out of 5 stars

My husband and me have been searching for the right second car for ages, we knew we specifically wanted the Volvo XC40 and my husband found this particular model at Partridge BMW. We firstly spoke... See more

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Rated 5 out of 5 stars

This was my first time buying a BMW, and I don’t usually leave reviews—but this experience deserves recognition. Jason Young was exceptional—honest, responsive, and always available whenever we h... See more

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Rated 5 out of 5 stars

Parts customer service is great as always. Have been dealing with John and the other gents for a while in parts and service and speed is always great. Will always come back to these guys for anything... See more

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Rated 5 out of 5 stars

Alex and Marius were excellent throughout the process with regards to ordering the vehicle and pricing. Stephanie Morley really went above and beyond to ensure the vehicle was delivered on time.... See more

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Rated 5 out of 5 stars

I've been dealing with Patridge of Hampshire for my new BMW iX1 and they have been very professional and helpful in my journey. I would like to give a shout out to Zdenek Kalok who was quite fast in r... See more

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Rated 5 out of 5 stars

The aftersales customer service has been just brilliant from the whole team at Partridge. Alice, the BMW genius, has been great at helping me through all the technology and made it all simple to oper... See more

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Rated 5 out of 5 stars

Partridge bmw made the whole process really easy, nothing was to much trouble. Special mention to James Ratcliffe personable, knowledgeable and generally a all round nice person to deal with. Thanks... See more

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Rated 5 out of 5 stars

The team at Partridge always solve our queries- Thank you to Alex, Stephanie, Jason, Georgie and Abbie for all of their help and guidance over the years. Couldn't recommend the team enough.

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Rated 5 out of 5 stars

First BMW, really good experience getting it delivered. It’s an EV through my work from a fairly fiddly scheme. This meant I had to chop and change the delivery date a couple of times to fit th... See more

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Rated 5 out of 5 stars

I ordered my car from Partridge of Hampshire remotely, I have been receiving excellent communication from Zdenek during the process. Zdenek has even kindly arranged a demo vehicle for me prior t... See more

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Rated 5 out of 5 stars

Had a small issue on my X5 that i suspect some dealerships would have pushed back on, instead David stepped up and got it fixed for me along with a small repair to one of the alloys. Outstanding custo... See more

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Rated 5 out of 5 stars

Izabela Lazi was fantastic throughout my BMW X5 order. She clearly explained the credit approval process and helped me avoid reapplying, by arranging an earlier delivery. Her professionalism and atten... See more

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Rated 5 out of 5 stars

Thank you to Stephanie Morley for all of her help with my new car delivery! 10/10 service!

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Rated 4 out of 5 stars

Well Done Mr T.Partridge & his team This is one of those occasions when someone who matters actually reads a review and acts upon it . and after an exchange of emails and a few phone calls and a v... See more

Rated 4 out of 5 stars

My second online purchase of an approved used BMW, this time from Partridge, Eastleigh. Some trepidation’s but soon put at ease by Alex who handled the whole pre-purchase process with a calm profes... See more

Company replied

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Company details

  1. BMW Dealer

Written by the company

We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

877 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Exceptional Service

I recently ordered a new Mini and had the pleasure of being supported by Zdenek throughout the process. He was incredibly helpful from the start—taking the time to understand what I was looking for and helping me find a vehicle spec that matched my needs and could be delivered quickly.
Zdenek went above and beyond to expedite the delivery, keeping me informed at every stage and making the whole experience smooth and stress-free. His professionalism, responsiveness, and genuine care made a real difference.
Highly recommend Zdenek and the team at Partridge BMW for anyone looking for outstanding customer service and a seamless car-buying experience!

October 16, 2025
Unprompted review
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Reply from Partridge BMW

Hi Louise
Thank you for the recommendation and wonderful review, we are very pleased you have enjoyed the level of service and smooth process and we know that Zdenek will be delighted with the feedback.
We wish you many happy motoring miles and if there are any questions please make contact.
Best wishes The Partridge Team

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Rated 5 out of 5 stars

Just took delivery of a new car

Just took delivery of a new car. From my initial enquiry Alex made every step of the purchase very easy. Can’t recommend him or Partridge BMW enough.

October 10, 2025
Unprompted review
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Reply from Partridge BMW

Hi Edward
Thank you for the recommendation and great comments, which are really appreciated.
We will certainly pass on your comments to Alex, who we know will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Experience was seamless

Experience was seamless, brilliant service. Great communication with all the information and delivery information. Very helpful at explaining everything and setting up MINI ID. Delivery was brilliant, explained everything about the car. Overall a brilliant experience for my first car as well. No problems with anything and after sales service is fantastic. Would highly recommend.

October 9, 2025
Unprompted review
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Reply from Partridge BMW

Hi Hanna
Thank you for the recommendation and fabulous review, we are delighted that the purchase of your first car has been such a positive experience and we welcome you to the MINI family.
If you have any questions at all, please do make contact and enjoy many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Wonderful customer service from Maryam…

Wonderful customer service from Maryam from the corporate department. she was knowledgeable, helpful and always kept me up to date with my new BMW order.

October 14, 2025
Unprompted review
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Reply from Partridge BMW

Hi Alison
Thank you for your great review, which we know Maryam will be delighted to receive.
If we can be of any further assistance, please do not hesitate to make contact and in the meantime, we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I recently purchased a BMW 3 Series…

I recently purchased a BMW 3 Series from Partridge BMW and had the pleasure of dealing with Abbie Goodchild throughout the process. Her professionalism, knowledge, and friendly approach made the experience smooth and enjoyable from start to finish. Abbie kept me well-informed, answered all my questions, and ensured everything was handled efficiently. I couldn’t be happier with the service and would highly recommend Abbie and the team at Partridge BMW to anyone looking for a premium car-buying experience.

October 9, 2025
Unprompted review
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Reply from Partridge BMW

Hi Steve,
Thank you for leaving such a positive review following your recent BMW purchase. We know Abbie will be delighted with your comments.
If you require any further assistance please make contact and in the meantime we wish you many happy motoring miles.
Best wishes The Partridge Team

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Rated 5 out of 5 stars

Marius and Zdenek are life-savers

Marius and Zdenek are life-savers. Working at Select Car Leasing, nothing is too much trouble for these two heroes when it comes to supporting our marketing activity with high-end BMW demonstrators. No other providers come close.

Fast, efficient communicators, often going above and beyond to accommodate our sometimes changing requests, I can't speak highly enough about how easy they make our lives. A recent change in venue and date of a filming event was no problem for them and they sorted the issues and car provisions instantly. They have done this time and time again.

Give them both a raise!!

October 7, 2025
Unprompted review
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Reply from Partridge BMW

Thank you for the amazing feedback! We’re delighted to hear Marius and Zdenek consistently deliver exceptional support and flexibility - they’ll be thrilled to read this.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Thank you to Stephanie Morley for all…

Thank you to Stephanie Morley for all of her help with my new car delivery! 10/10 service!

October 2, 2025
Unprompted review
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Reply from Partridge BMW

Hi Neil
Thank you for taking the time to leave a review, we will pass on your comments to Stephanie, who we know will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Great customer service

Great customer service! Thank you Zdenek

October 3, 2025
Unprompted review
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Reply from Partridge BMW

Hi Nick
Thank you for the review, we know Zdenek will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Fantastic delivery experience from…

Fantastic delivery experience from Stephanie & Izabela in the deliveries team! Thank you so much for your help with my new BMW! 5 Stars

September 24, 2025
Unprompted review
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Reply from Partridge BMW

Hi Andy
Thank you for the great review of your recent Partridge experience, which is very much appreciated and we know that Stephanie and Izabela will be delighted.
Best wishes The Partridge Team

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Rated 5 out of 5 stars

Fantastic customer service

Alex watts made our experience a seamless and easy one. Every aspect had a very personal touch, he kept us well informed and was very efficient. We couldn’t recommend more highly.

September 24, 2025
Unprompted review
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Reply from Partridge BMW

Hi Henrietta
Thank you for the recommendation and glowing comments in connection with your recent Partridge experience, which are very much appreciated.
We will certainly pass on your feedback to Alex, who we know will be delighted to receive such praise.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I had a fantastic experience with Mitchell

I had a fantastic experience working with Mitchell during my car purchase. From beginning to end, he was attentive, knowledgeable, and professional. Mitchell made sure to address all of my questions, walked me through the process step by step, and never made me feel rushed or pressured. He really listened to what I wanted and helped me find the perfect vehicle within my budget.

What impressed me most was his approachable demeanor and dedication to making everything simple and stress-free. Car buying can sometimes feel overwhelming, but Mitchell’s patience and honesty made it an enjoyable experience.

If you’re looking for a salesperson who truly cares and goes the extra mile, Mitchell is the one to see!

August 7, 2025
Unprompted review
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Reply from Partridge BMW

Hi Callum
Thank you for the recommendation and glowing review of your recent Partridge experience.
We will certainly pass on your feedback to Mitchell who we know will be delighted to receive such praise.
If you require any further assistance please make contact and in the meantime we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I would like to commend Stephanie &…

I would like to commend Stephanie & Izabela from the deliveries team for their excellent customer service. They have consistently demonstrated reliability, clear communication, and a proactive approach to ensuring that deliveries are completed on time and without issue.

September 1, 2025
Unprompted review
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Reply from Partridge BMW

Hi Richard
Thank you for taking the time to leave such a glowing review of your recent Partridge experience.
We will certainly pass on your comments to Stephanie and Izabela, who we know will be delighted to receive such praise.
Of course, if we can be of any further assistance, please do make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

BMW i8

I completely forgot to leave a review after we bought a BMW i8 from Partridge in February 2025. It does mean I can review their car and service with the benefit of six months of use.

In short, the car has been great and covered 7,000 miles since we've had it. It's exceeded our expectations and has been a great daily driver.

We purchased the car from 400 miles away, hadn't seen it apart from photos and a video and only saw it upon collection. Everything was as described and it was a great drive home.

Alex Watts handled the sale from initial enquiry through to close. He was a pleasure to deal with, answered all questions with straight answers and volunteered information.

We'd have no hesitation in purchasing another car from Alex and Partridge even if it meant another 800 mile round-trip.

February 7, 2025
Unprompted review
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Reply from Partridge BMW

Hi Graeme
Thank you for the comprehensive review of your i8, we are delighted to learn you enjoyed the purchasing experience and are really pleased with the car.
We know that Alex will be very happy to receive your comments and we wish you further happy motoring miles in your car.
Best wishes The Partridge Team

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Rated 5 out of 5 stars

I had such a smooth and positive experience

I had such a smooth and positive experience thanks to Zdenek at BMW. He really went above and beyond to make sure my leasing application was handled quickly and efficiently. Zdenek personally contacted them for me, which sped up the process massively.

He explained everything clearly so I always knew what was happening, kept me updated on the progress, and made sure I had a clear picture of what my new car would look like before it arrived. He also arranged for Lucy to support me with the delivery, and together they made sure everything was organised perfectly.

Every question I had was answered, nothing ever felt like too much trouble, and because I was able to get in touch with Zdenek directly, the whole process was completed on time without any stress.

Honestly, I couldn’t have asked for better service both professional and personal. Huge thanks to Zdenek and Lucy for making the whole journey of getting my BMW so seamless!

August 14, 2025
Unprompted review
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Reply from Partridge BMW

Hi Sharon
Thank you for the wonderful review of your recent Partridge experience.
We are delighted to learn that both Zdenek and Lucy left you feeling looked after and without stress, we know they will be very pleased with your feedback and we wish you many happy motoring miles in your new car.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Smile on my face....

The whole experience has been fantastic from start to finish - the Corporate Deliveries Team have been really helpful and the car itself; 2025 Mini Copper SE is awesome - I have a smile on my face every time I get behind the wheel.
Thanks Partridge BMW

August 15, 2025
Unprompted review
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Reply from Partridge BMW

Hi Andy
Thank you for taking the time to leave a great review of your recent Partridge experience, we know the Team will be delighted and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Amazing service from Marius and Zdenek…

Amazing service from Marius and Zdenek as always! Thank you Gents

August 20, 2025
Unprompted review
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Reply from Partridge BMW

Hi Ashley
Many thanks for the great comments of your recent Partridge experience, we will certainly pass on your feedback to Marius and Zdenek, who we know will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

BMW 435D

Amazing service and help from Jim Davies at Partridge. He was always so responsive (even on his days off!) and helpful with any inquiry. Made the whole car purchase easy. Really fantastic salesman and got me an amazing deal. Couldn't recommend him more.

August 14, 2025
Unprompted review
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Reply from Partridge BMW

Hi Peter
Thank you for the recommendation and the great comments in connection with your recent Partridge experience.
We will certainly pass your comments to Jim, who we know will be delighted and thank you for taking the time to leave your feedback.
Best wishes The Partridge Team

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Rated 5 out of 5 stars

BMW test drive with Mitchell Woollard

Met Mitchell Woollard at Partridge BMW to test drive a Z4. Great experience, car ready to drive when I got there, no pressure, no time limit on the drive and no heavy selling. All about driving the car and seeing if it was for me. Would definitely recommend.

August 15, 2025
Unprompted review
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Reply from Partridge BMW

Thank you for your recommendation and for taking the time to leave such a great review of your recent Partridge experience, which we will certainly share with Mitchell, who we know will be delighted.
If we can be of any further assistance please do not hesitate to make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Overall it was a great experience…

Overall it was a great experience dealing with Partridge BMW for my new X3, the team were very helpful and on hand to answer any queries. A special mention goes to Alex and the parts team for going that bit further and managing to source me a boot liner and fitting it into the vehicle just before it was transported to me.

July 29, 2025
Unprompted review
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Reply from Partridge BMW

Hi Liam
Thank you for taking the time to leave a review of your recent Partridge experience, which we are very pleased to receive.
We know that Alex and the Parts Team will be delighted with the feedback and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Izabela Lazi has been truly exemplary…

Izabela Lazi has been truly exemplary in organising the delivery of my BMW X5 50e. I cannot commend more Izabela and Abbie at Partridge BMW for their excellent work and professional approach.

August 5, 2025
Unprompted review
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Reply from Partridge BMW

Hi Shaun
Thank you so much for taking the time to leave this wonderful comments about your recent Partridge experience which we know will be very well received by both Izabela and Abbie and we wish you many happy motoring miles in your new BMW X5 50e.
Best wishes The Partridge Team

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