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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with their orders, frequently citing issues with shipping and delivery. Many consumers report that their orders never arrived, despite the company's promise of express delivery. People also report receiving notifications that only a shipping label was created, but the order never actually shipped. Consumers also report issues with customer service, noting a lack of response to inquiries. When they do receive a response, it's often unhelpful or contradictory. The refund process is another source of frustration, with many reviewers stating that they have not received their money back even after requesting a refund. Moreover, consumers express discontent with the quality of the product itself.

Based on these reviews

Rated 1 out of 5 stars

I never received their flavored air nicotine alternative. I've waited for over a month for something that was supposed to be "3-4 day express shipping". When I emailed them to request a refund, they d... See more

Rated 1 out of 5 stars

Order was placed August 5 - went to shipping status August 12 - It is now Sept 22 and I STILL HAVE NOT RECEIVED MY ORDER. Despite reaching out MANY times, these people do not respond - now their... See more

Rated 1 out of 5 stars

The first time I emailed them they replied back with shipping delay problems and to please be patient. Shipping showed coming from China which when ordering, never explained. I replied back to them to... See more

Rated 1 out of 5 stars

Ordered on Sept 5th, express delivery. Got an email about delays due to tariffs, and nothing since, despite numerous emails. I can’t even get the website with my order to load, keeps getting denied co... See more

Rated 1 out of 5 stars

Total Fraud. Money paid, no item. This company is a fraud. They’re engaging in fraudulent activity. I placed an order on 4 September. Since then, no updates, no delivery, and a tracking number showin... See more

Rated 1 out of 5 stars

Scam Alert. I placed an order 49 days ago. Their website states: "12. How long does shipping take? Orders typically process within 3-7 business days. You’ll receive tracking info as soon as it s... See more

Rated 1 out of 5 stars

Do not order from this company. As far as I can tell, they have closed up shop and ran with everyone's money. I wrote to them several times inquiring about my order and they just kept telling me tha... See more

Rated 1 out of 5 stars

Purchased summer deal on july21. 2025. Tookmy money and NEVER RECEIVED ANYTHING. NO MONEY PUT BACK ON CREDIT CARD

Rated 1 out of 5 stars

I placed an order July 2nd. The website advertises 3-4 day express shipping. I email the company almost 2 weeks later because there has been no movement in shipping. They immediately send me “shipping... See more

Rated 1 out of 5 stars

I made an order on July 30th went on vacation came back today August 16, 2025. I ordered so i could take it on my trip but that didn't happen. Nothing was delivered nor can I get in touch with anyone.... See more

Rated 1 out of 5 stars

This product and company are a joke, I ordered since July 4th 2025 and all i got was emails about the vape being on its way and so many apologies. Just tired of people and companies taking advantage o... See more

Rated 1 out of 5 stars

I placed an order July 16th and have yet to ever receive the item. Sent numerous emails just to receive responses stating well we're looking into it. They had no clue of when it was placed then whe... See more

Rated 1 out of 5 stars

They stole my money! Ordered from them, gave them 3 weeks to send my product before getting upset. Then, saw that it still said processing on my order. I have contacted their company multiple times, w... See more

Rated 1 out of 5 stars

As other have stated, products was never shipped. Express shipping and it’s now been two weeks and only a label was created with no further shipping info. Will be requesting a refund and disputing ch... See more

Company replied

Rated 1 out of 5 stars

Placed an order an July 6 and my order hasn’t left CHINA, yes China, yet and it is now August 8.. When I expressed I no longer want my prefer just my money back, their customer service quit responding... See more

Rated 1 out of 5 stars

Placed order June 28th, still haven't received it. Tried contacting the company. After SEVERAL attempts, I finally received an email back stating there was a shipment problem and asking me to wait t... See more

Rated 1 out of 5 stars

SCAM! Placed my order 7/13 with 3-4 day priority shipping and have yet to receive it. Contacted customer service multiple times and have been told my order is "in process" and I won't be getting a ref... See more

Rated 1 out of 5 stars

Places an order over a month ago. I received email about tariffs, blah, blah, blah and have not heard anything else. I do believe we were all scammed and something needs done. However, now I can’t eve... See more

Rated 1 out of 5 stars

As others have said, this is a scam. I placed an order on 7/4, and still nothing. I did receive a YANWEN shipping confirmation, but there has been no movement. I reached out and asked where the order... See more

Rated 1 out of 5 stars

I ordered this product a week ago, usually I don’t order things online for these exact reasons but I’m quitting vaping and I wanted to try something to help with the cravings. Well… long story short... See more

Rated 1 out of 5 stars

I placed an order on July 1st. The package continues saying label created. That's it. It shipping from China's Yanwen shipping company. They should specify that once it reaches the US it takes 3-5 day... See more

Rated 1 out of 5 stars

I was scammed too. I ordered 2 of these for my bf 8 weeks ago!!! I emailed them a month ago and they said due to popular demand there is a slight shipping delay..I demanded my money back or my product... See more

Rated 1 out of 5 stars

If I could give them a zero I definitely would!! I have reached out numerous times ordered July 26th and still nothing!!! No response to my emails & no product!! Don't waste your time or money because... See more

Rated 1 out of 5 stars

Placed an order the beginning of July and haven't received any shipping info. Reached out a couple of times and no replies back. Im pretty sure its a scam company

Rated 1 out of 5 stars

Dont buy. I placed an order July 7th and its been saying its on the way since July 14th with express 2-3 day shipping. It is now September 2. When I email they wont give be a refund because "its in th... See more

Rated 3 out of 5 stars

*Edit* The company has been pretty good with communication throughout. My order has shown movement and has made it to The States. Hopefully it will get here this week. I'll update again when I try th... See more

Rated 1 out of 5 stars

I ordered on July 2, and tracking has not moved at all and it has been two weeks now. Customer service replied and specifically stated they are "not a scam" when I never accused them of being a scam.... See more

Rated 1 out of 5 stars

Ordered on July 18th. Never shipped can’t request refund, no response to emails and now website can’t be found, guess I’m just out 50 bucks

Rated 1 out of 5 stars

I purchased my order on June13, and today is July 17, and the order still has not shipped. I emailed to complain on July 2 and they replied and told me they had some issues with the shipper and it wo... See more

Rated 1 out of 5 stars

Wouldn’t even give a star if that was an option. Horrible customer service. Complete rip off item was never delivered and they just keep saying it’s on its way 20 days later

Rated 1 out of 5 stars

I normally do my reasearch but this time I didn't. I sent an email with both of my order numbers and no one responded. Tracking shows the order was confirmed but hasn't shipped. I will be disputing i... See more

Rated 1 out of 5 stars

Ordered on June 23rd. Got a shipping update on the 26th that it was on its way. Never changed from shipper processing. I reached out and they responded very quickly and said there was a shipping delay... See more

Rated 1 out of 5 stars

If I could give zero stars I would. I contacted the company almost 2 months ago bc my order was stuck/lost in the system. The day I sent my first email the status changed. I contacted them back again... See more

Rated 1 out of 5 stars

It's been over 6 weeks. They took my money and I havent seen a single product. I think enough of us get together we could form a lawsuit against them. When i ask for a refund i get no response in the... See more

Rated 1 out of 5 stars

Ordered mine over 3 months ago. No updates they won’t give me a refund keep asking for my tracking code said because it “shipped” they can’t refund it and now my tracking number is no where to be foun... See more

Rated 1 out of 5 stars

Yep same deal as most reviews... never received the products I order and the 2 emails I did received told me to be patient. Ummm your website says 3-4 days shipping it's been well over a month... so I... See more

Rated 1 out of 5 stars

After placing an order and being told it had shipped, I was given repeatedly conflicting information about whether it shipped or whether it was actually delayed. One person told me it was shipped, ano... See more

Rated 1 out of 5 stars

Company is a scam and does not actually sell products. They assure express shipping and then a month later, no products! Buyer beware!! This company is not legit!

Rated 1 out of 5 stars

As many before me have stated, this is either a scam or their shipping is horrible! It says 3 days on website. I ordered on July 2, and still nothing! Guess I'll wait to see if I receive anything... See more

Rated 1 out of 5 stars

I’m still waiting for my product. It’s been weeks. While the website boasts 3 -5 day shipping, no progress after several weeks. Still waiting- do a better job @nuevocore

Rated 1 out of 5 stars

It's a scam 😒 don't order from this company I order july 2nd today is August 26 I emailed still nothing....I reported this company too

Rated 1 out of 5 stars

I ordered on July 19th, 2025. As of today August 24, 2025 my order is still "In Transit". I have emailed the company twice requesting a refund, but have not received a reply.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY THEY HAVE STOLEN MY MONEY AND REFUSE TO ISSUE A REFUND AFTER ALMOST TWO MONTHS OF MY TWO ORDERS NOT SHIPPING!

Rated 3 out of 5 stars

I had the same shipping issues as a lot of other people, but customer service did reach out to me, so I decided to give them a chance. I’ve seen some folks call this a scam, but then mention they g... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. Terrible company. Ordered July 6th and after mixed responses from them saying it’s been shipped/it’s been delayed, I finally asked for a refund. Over 2 weeks ago.... See more

Rated 1 out of 5 stars

I ordered this almost a month ago and have yet to receive it. I’ve reached out more than once to their customer service and they’ve said it’s coming but nothing yet.

Rated 1 out of 5 stars

Even giving one star might be too generous for this company. I should have gone with my gut feeling. The offers listed on their website are too good to be true. Seems more like a scam. I've been waiti... See more

Rated 1 out of 5 stars

This is a scam! Do NOT ORDER FROM THIS COMPANY! Everytime i email them asking about my order the reply with "patience from you greatly helps us complete your order" What???? No what helps you complete... See more

Rated 1 out of 5 stars

I placed an order July 23rd and emailed them multiple times as my order just said “waiting on shipment details”. They have told me 4 times they can’t refund me and it’s on the way and it’s been over 2... See more

Rated 1 out of 5 stars

After waiting well over a month, I finally got it, it's just breathing in air with a slight flavor to it, useless. I was using 0% vapes, but when I ran out I was hoping this would help, but it took we... See more

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Company details

  1. Fitness and Nutrition Service
  2. Wellness Center

Written by the company

At Nuevocore, we’re here to help you break free from nicotine and harmful habits — without giving up the ritual you enjoy. Our battery-free, nicotine-free inhalers deliver clean, flavorful air thoughtfully infused with functional ingredients that help you relax, focus, and feel your best every day. Each blend is carefully developed to do more than just replace an old habit — it supports your well-being with every breath, making the switch feel natural and rewarding. There’s no vapor, no batteries, and no harmful chemicals — just real taste, real benefits, and a healthier ritual you can take anywhere. We stand for quality, transparency, and supporting you every step of the way. Our dedicated customer service team genuinely cares about your journey and is always ready to help, whether you have a question or just need some encouragement. Join thousands choosing a smarter, healthier alternative with Nuevocore — and discover what it feels like to breathe easy, one satisfying inhale at a time.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars

No product, no refund!

The first time I emailed them they replied back with shipping delay problems and to please be patient. Shipping showed coming from China which when ordering, never explained. I replied back to them to cancel and refund. No refund came. I replied again and no reply or refund.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

I never received their product

I never received their flavored air nicotine alternative. I've waited for over a month for something that was supposed to be "3-4 day express shipping". When I emailed them to request a refund, they didn't reply. Their website seems to be now defunct.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. As far as I can tell, they have closed up shop and ran with everyone's money. I wrote to them several times inquiring about my order and they just kept telling me that there were problems with shipping but assured me my order was on its way. This went on from June thru Aug. Now there is no website, no email, nothing. I'm out $97. I would give them negative 10 stars if I could. Reporting to the BBB.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

This product and company are a joke

This product and company are a joke, I ordered since July 4th 2025 and all i got was emails about the vape being on its way and so many apologies. Just tired of people and companies taking advantage of us. Still haven't got my vape or any news about it .IT'S A FRICKING SCAM!!! Do not order this product

July 4, 2025
Unprompted review
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Rated 1 out of 5 stars

I placed an order July 23rd and emailed…

I placed an order July 23rd and emailed them multiple times as my order just said “waiting on shipment details”. They have told me 4 times they can’t refund me and it’s on the way and it’s been over 2 months now. Do not buy this.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Total Fraud

Total Fraud. Money paid, no item.
This company is a fraud. They’re engaging in fraudulent activity. I placed an order on 4 September. Since then, no updates, no delivery, and a tracking number showing that the item was never handed over to the shipping company. I sent them 3 email, and no response.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!

Placed an order the beginning of July and haven't received any shipping info. Reached out a couple of times and no replies back.
Im pretty sure its a scam company

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM/FRAUD

If I could give them a zero I definitely would!! I have reached out numerous times ordered July 26th and still nothing!!! No response to my emails & no product!! Don't waste your time or money because they will take both from you!!

September 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered on July 18th

Ordered on July 18th. Never shipped can’t request refund, no response to emails and now website can’t be found, guess I’m just out 50 bucks

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Places an order over a month ago

Places an order over a month ago. I received email about tariffs, blah, blah, blah and have not heard anything else. I do believe we were all scammed and something needs done. However, now I can’t even find my order number. Everything is gone but the tariff email.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on Sept 5th

Ordered on Sept 5th, express delivery. Got an email about delays due to tariffs, and nothing since, despite numerous emails. I can’t even get the website with my order to load, keeps getting denied connection.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting on my order

Order was placed August 5 - went to shipping status August 12 - It is now Sept 22 and I STILL HAVE NOT RECEIVED MY ORDER.

Despite reaching out MANY times, these people do not respond - now their website isn't even working.. Best I get from them is "it is in Shipping"... Wondering now if its ever going to turn up.

VERY DISSATISFIED!!

August 5, 2025
Unprompted review
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Rated 1 out of 5 stars

I was scammed too

I was scammed too. I ordered 2 of these for my bf 8 weeks ago!!! I emailed them a month ago and they said due to popular demand there is a slight shipping delay..I demanded my money back or my product be sent immediately but I got neither..$50 down the drain.. from now on I'm only buying things on Amazon or physically from a store..

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

It's been over 6 weeks. They took my money and I havent seen a single product. I think enough of us get together we could form a lawsuit against them. When i ask for a refund i get no response in the emails. When i ask about ahipping uodates i get no response in my emails. I see nothing but bad reviews. Literally screwed me out of 70 bucks. Some low life garbage to say the least.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Alert.

Scam Alert.
I placed an order 49 days ago. Their website states:
"12. How long does shipping take?
Orders typically process within 3-7 business days. You’ll receive tracking info as soon as it ships."

Emailed company 3 times and no response. Buyer beware.

July 19, 2025
Unprompted review
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Rated 1 out of 5 stars

It's a scam

I placed an order July 16th and have yet to ever receive the item. Sent numerous emails just to receive responses stating well we're looking into it. They had no clue of when it was placed then when I sent them confirmation of my order it is continually well we'll get it out to you. I finally have requested numerous times to cancel this order and have yet to get my refund and just get a run around. This company is a scam and a joke

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

They stole my money!

They stole my money! Ordered from them, gave them 3 weeks to send my product before getting upset. Then, saw that it still said processing on my order. I have contacted their company multiple times, written them emails and nothing back. They told me that they’d help me the first time I contacted them, now almost 8 weeks later… NOTHING! Yes, I’ve contacted multiple times in between the two. Extremely disappointed! $50 they stole from me! Ordered in JULY 10th… STILL NOTHING!

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Dont buy

Dont buy. I placed an order July 7th and its been saying its on the way since July 14th with express 2-3 day shipping. It is now September 2. When I email they wont give be a refund because "its in the final stages of processing" but they wont give me info on when it will be here. Assuming ive been scammed.

September 2, 2025
Unprompted review

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