I never received their flavored air nicotine alternative. I've waited for over a month for something that was supposed to be "3-4 day express shipping". When I emailed them to request a refund, they d... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
At Nuevocore, we’re here to help you break free from nicotine and harmful habits — without giving up the ritual you enjoy. Our battery-free, nicotine-free inhalers deliver clean, flavorful air thoughtfully infused with functional ingredients that help you relax, focus, and feel your best every day. Each blend is carefully developed to do more than just replace an old habit — it supports your well-being with every breath, making the switch feel natural and rewarding. There’s no vapor, no batteries, and no harmful chemicals — just real taste, real benefits, and a healthier ritual you can take anywhere. We stand for quality, transparency, and supporting you every step of the way. Our dedicated customer service team genuinely cares about your journey and is always ready to help, whether you have a question or just need some encouragement. Join thousands choosing a smarter, healthier alternative with Nuevocore — and discover what it feels like to breathe easy, one satisfying inhale at a time.
Contact info
United States
- nuevocore.co
Replied to 5% of negative reviews
Typically replies within 24 hours
Purchased summer deal on july21
Purchased summer deal on july21. 2025. Tookmy money and NEVER RECEIVED ANYTHING. NO MONEY PUT BACK ON CREDIT CARD
No product, no refund!
The first time I emailed them they replied back with shipping delay problems and to please be patient. Shipping showed coming from China which when ordering, never explained. I replied back to them to cancel and refund. No refund came. I replied again and no reply or refund.
I never received their product
I never received their flavored air nicotine alternative. I've waited for over a month for something that was supposed to be "3-4 day express shipping". When I emailed them to request a refund, they didn't reply. Their website seems to be now defunct.
Do not order from this company
Do not order from this company. As far as I can tell, they have closed up shop and ran with everyone's money. I wrote to them several times inquiring about my order and they just kept telling me that there were problems with shipping but assured me my order was on its way. This went on from June thru Aug. Now there is no website, no email, nothing. I'm out $97. I would give them negative 10 stars if I could. Reporting to the BBB.
This product and company are a joke
This product and company are a joke, I ordered since July 4th 2025 and all i got was emails about the vape being on its way and so many apologies. Just tired of people and companies taking advantage of us. Still haven't got my vape or any news about it .IT'S A FRICKING SCAM!!! Do not order this product
I placed an order July 23rd and emailed…
I placed an order July 23rd and emailed them multiple times as my order just said “waiting on shipment details”. They have told me 4 times they can’t refund me and it’s on the way and it’s been over 2 months now. Do not buy this.
Total Fraud
Total Fraud. Money paid, no item.
This company is a fraud. They’re engaging in fraudulent activity. I placed an order on 4 September. Since then, no updates, no delivery, and a tracking number showing that the item was never handed over to the shipping company. I sent them 3 email, and no response.
Scam!
Placed an order the beginning of July and haven't received any shipping info. Reached out a couple of times and no replies back.
Im pretty sure its a scam company
SCAM/FRAUD
If I could give them a zero I definitely would!! I have reached out numerous times ordered July 26th and still nothing!!! No response to my emails & no product!! Don't waste your time or money because they will take both from you!!
Ordered on July 18th
Ordered on July 18th. Never shipped can’t request refund, no response to emails and now website can’t be found, guess I’m just out 50 bucks
Places an order over a month ago
Places an order over a month ago. I received email about tariffs, blah, blah, blah and have not heard anything else. I do believe we were all scammed and something needs done. However, now I can’t even find my order number. Everything is gone but the tariff email.
Ordered on Sept 5th
Ordered on Sept 5th, express delivery. Got an email about delays due to tariffs, and nothing since, despite numerous emails. I can’t even get the website with my order to load, keeps getting denied connection.
Still waiting on my order
Order was placed August 5 - went to shipping status August 12 - It is now Sept 22 and I STILL HAVE NOT RECEIVED MY ORDER.
Despite reaching out MANY times, these people do not respond - now their website isn't even working.. Best I get from them is "it is in Shipping"... Wondering now if its ever going to turn up.
VERY DISSATISFIED!!
I was scammed too
I was scammed too. I ordered 2 of these for my bf 8 weeks ago!!! I emailed them a month ago and they said due to popular demand there is a slight shipping delay..I demanded my money back or my product be sent immediately but I got neither..$50 down the drain.. from now on I'm only buying things on Amazon or physically from a store..
Scam
It's been over 6 weeks. They took my money and I havent seen a single product. I think enough of us get together we could form a lawsuit against them. When i ask for a refund i get no response in the emails. When i ask about ahipping uodates i get no response in my emails. I see nothing but bad reviews. Literally screwed me out of 70 bucks. Some low life garbage to say the least.
Ordered Aug 28th… still nothing
Ordered Aug 28th… still nothing. And now I can’t even log in on the site. Definitely a scam!!
Scam Alert.
Scam Alert.
I placed an order 49 days ago. Their website states:
"12. How long does shipping take?
Orders typically process within 3-7 business days. You’ll receive tracking info as soon as it ships."
Emailed company 3 times and no response. Buyer beware.
It's a scam
I placed an order July 16th and have yet to ever receive the item. Sent numerous emails just to receive responses stating well we're looking into it. They had no clue of when it was placed then when I sent them confirmation of my order it is continually well we'll get it out to you. I finally have requested numerous times to cancel this order and have yet to get my refund and just get a run around. This company is a scam and a joke
They stole my money!
They stole my money! Ordered from them, gave them 3 weeks to send my product before getting upset. Then, saw that it still said processing on my order. I have contacted their company multiple times, written them emails and nothing back. They told me that they’d help me the first time I contacted them, now almost 8 weeks later… NOTHING! Yes, I’ve contacted multiple times in between the two. Extremely disappointed! $50 they stole from me! Ordered in JULY 10th… STILL NOTHING!
Dont buy
Dont buy. I placed an order July 7th and its been saying its on the way since July 14th with express 2-3 day shipping. It is now September 2. When I email they wont give be a refund because "its in the final stages of processing" but they wont give me info on when it will be here. Assuming ive been scammed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.