NI Parcels Reviews 3,618

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its excellence and reliability. People appreciate the user-friendly website, which simplifies navigation and provides clear instructions. The efficient tracking system keeps consumers well-informed throughout the delivery process, offering updates at every stage. Consumers are particularly satisfied with the speed and dependability of the delivery service. Furthermore, reviewers find the prices competitive and appreciate the choice of courier options and delivery times. The customer service team receives accolades for their promptness, politeness, and willingness to assist with any queries or concerns. Overall, individuals highly recommend this company for its seamless user experience and commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars
Verified

They kept me in the loop all the way, when I arranged for a delivery from Menorca to the UK. I felt like I got a personal and professional service. Would highly recommend.

Rated 5 out of 5 stars
Verified

The most trustworthy parcel delivery company I've used. Very efficient, very fast and don't struggle with finding addresses. So many companies can't cope with the journey from northern Ireland to Sout... See more

Rated 5 out of 5 stars
Verified

I needed to retrieve some personal belongings from France and I was struggling to book the required arrangements with other couriers. The NI website worked for me and when I needed some guidance on cu... See more

Rated 5 out of 5 stars
Verified

I am in my mid 80's and not very good on the computer, and was unable to complete the online transaction, however, I phoned and a very friendly, understanding gentleman assisted me. My parcel was coll... See more

Rated 5 out of 5 stars
Verified

Collection as scheduled, inspite of very severe weather, courteous and polite courier, fast delivery to the destination. Very happy with this service, with overall experience definitely will use this... See more

Rated 5 out of 5 stars
Verified

Great price, easy to use website and quick response when I wanted to check on a collection. Updates when the parcels were delivered and easy to understand online forms sending goods from UK to Norther... See more

Rated 3 out of 5 stars
Verified

The parcel took much longer than expected to arrive at the destination. Your website does not have an easily accessible link to Track parcels: other carriers make this much easier! I had to email NI P... See more

Rated 5 out of 5 stars
Verified

5 stars. The website is very easy to use and provides simple and clear instructions. The tracking service is excellent and allows you to view the tracking at various exit and entry points througho... See more

Rated 5 out of 5 stars
Verified

Thank you niparcels.com Prompt delivery service as always. Straight forward pick up from Belfast delivery to England without any fussy paperwork. Makes my life so much easier And at a decent pr... See more

Rated 5 out of 5 stars
Verified

As always, NI Parcels provided excellent service. I find them very dependable and their tracking service is wonderful. I personally, particularly value that should you have a query, you can call them... See more

Rated 5 out of 5 stars
Verified

Process was absolutely smooth, easy and careful. I sent a package to northern ireland (I'm from the USA) and it arrived at the time it did, tracking was easy to follow. I'd never been more pleased and... See more

Rated 5 out of 5 stars
Verified

I do believe NI Parcels got me the cheapest rate. Customer services gave excellent help when completing the contents for customs. And procedure for dropping / collection points. All the major delivery... See more

Rated 5 out of 5 stars
Verified

Fast and great communication. Item arrived on time and I received great support through the shipping process. Highly recommend.

Rated 5 out of 5 stars
Verified

Amazing service. Parcel collected my house in County Antrim on Wednesday and was delivered to my daughter in Ontario on Friday?! Will use this service going forward and have recommended to many family... See more

Rated 5 out of 5 stars
Verified

Ordered pick up from UK and received the parcel in Switzerland the next day. Awesome service and really simple process on the website. Highly recommend NI Parcels and their partner FedEx.

Rated 5 out of 5 stars

I have used this service many times, which has been a godsend as I live in ROI. Paul and team are extremely courteous and keep you informed throughout the delivery process. The payment process is easy... See more

Rated 5 out of 5 stars
Verified

Easy to setup and pay. Good price. Very fast delivery. Very happy with service. I always use this service. Has never let me down.

Rated 5 out of 5 stars
Verified

I had to arrange for a product I purchased to be picked up in Northern Ireland shipped to the US. Having never done this before I was concerned about import/export paperwork, fees, etc. I contacted... See more

Rated 5 out of 5 stars
Verified

Effortless and literally the best price. Imported from Portugal to England. Was super fast and no hassle. Hard to believe but these guys went over and beyond my expectations. I’ve been in logistics a... See more

Rated 5 out of 5 stars
Verified

This is excellence service from booking to delivery / pick up driver was excellent and arrived in time as they said Have used this several times and if you need a parcel to Europe this is your onl... See more

Rated 5 out of 5 stars
Verified

Website was very easy to use and the emails kept me up to date on where my parcel was. It was collected and delivered on time without any fuss. The price was extremely competitive. A reliable service... See more

Rated 5 out of 5 stars
Verified

Brilliant platform for sending parcels.use this daily.plenty of options depending on needs and excellent customer service for the few times it has been needed. Highly recommend using niparcels!

Rated 5 out of 5 stars
Verified

First time I used NI PARCELS, recommended to me by my son who uses them. Great service from collection to delivery in the USA with updates throughout including from the courier company. I will defini... See more

Rated 5 out of 5 stars
Verified

I've used NI parcels a few times now and the service has been brilliant. Door to door, hassle free posting of parcels. No hauling boxes and standing in lengthy post office queues! The service is wel... See more

Rated 5 out of 5 stars
Verified

Fast efficient low cost service. Easy step by step process. Picked up on time. Delivered on time. Very satisfied with service and have recommended to family and friends

Rated 5 out of 5 stars
Verified

Prompt collection from our house. Van driver was friendly. Parcels arrived before Christmas (collected on the 18th of Dec, arrived at the destination on the 24th.

Rated 5 out of 5 stars

My parcel was collected from my home in north antrim yesterday at lunchtime and I had a call from the recipient today to say the parcel had been delivered this morning at 10am. I am totally delight... See more

Rated 5 out of 5 stars
Verified

First class service at economy prices. Door to door, collection and delivery as and when specified, good customer service when I needed advice. Highly recommend

Rated 5 out of 5 stars
Verified

Booking on line - no problem. Collection on time, as arranged, polite and courteous person. Delivery to the international destination very fast and, also, by courteous courier. Well done, I am very... See more

Rated 5 out of 5 stars
Verified

I used the company to return a large item to mainland UK. Easy booking system ..great pricing. Fast and reliable service.

Rated 5 out of 5 stars
Verified

Very simple guide to booking service. Collected when they said they would and communicated the whole time.

Rated 5 out of 5 stars
Verified

I have been using N I Parcels for many years now. They provide me with great service at an affordable cost.

Rated 5 out of 5 stars
Verified

The service was very quick - less than 4hours from Spain. Parcel delivered on time

Rated 5 out of 5 stars
Verified

Fantastic Service and Delivery..I decided to send a box of treats to my sister,I live in northern Ireland and she is in Cork. It was collected on Wednesday morning and delivered on Thursday morning...... See more

Rated 5 out of 5 stars
Verified

Fantastic, fast and reliable to use from door too door.. I'm so impressed with this service, this has been my 13th box in a year and I never get disappointed with the service. From ordering too collec... See more

Rated 5 out of 5 stars
Verified

I have been using NI Parcels for collections and deliveries to UK for approximately 6 years now. Their service and rates are excellent. They have a great website which is easy to navigate, they keep... See more

Rated 5 out of 5 stars
Verified

I have been using NI Parcels for around 6 years now. I find them the most competitive carrier in Northern Ireland. They give you a choice of couriers, and a choice of delivery times, be it overnight d... See more

Rated 5 out of 5 stars
Verified

This is my 7th box this year from Belfast to Cork and as always a fantastic experience from start to finish.. The ordering experience is so easy and it arrived in cork within 24hours.. Once again, Tha... See more

Rated 5 out of 5 stars
Verified

I sent my 11th box this year from northern Ireland to Cork.. As usual the service was perfect from booking my box to delivery. I'm so impressed I will be using NI parcels for my Christmas boxes. Thank... See more

Rated 5 out of 5 stars

I had to organise a small parcel collection from Northern Ireland to Southern Ireland. I googled for help and came across NI Parcles. Not only were they half the price of the 'big' companies, they wer... See more

Rated 5 out of 5 stars
Verified

From leaving my home on Tuesday. It arrived in Cork at the address on Thursday i am really impressed with DPD for such a fast and efficient delivery. I have used Royal Mail in the past and it took ten... See more

Rated 5 out of 5 stars
Verified

Highly recommend in every way! - outstanding! - super quick customer service, makes international shipping super simple including great choice of shippers at all price points and easy online custo... See more

Rated 5 out of 5 stars
Verified

I have found NI Parcels to be an excellent, quick and very reliable company. I have used their services on multiple occasions and cannot recommend them highly enough.

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Company details

  1. Courier Service

About NI Parcels

Written by the company

Book and Compare Parcel Deliveries Online with NI Parcels. You can send your Parcel to N. Ireland, UK and Worldwide from only £5.99 (+VAT). We offer a specialist Shipping to Northern Ireland service, based in Belfast with phone based customer support. Get a quote now.

NI Parcels Details

Written by the company

Excellent Customer Service
We love sending Parcels! When you book with NI Parcels you will receive fantastic support each step of the way. You can compare top couriers to Northern Ireland, and over 200 worldwide. You can track all your parcels online and if you need any help we are only a phone call or email away!
Delivery Made Easy
Don’t waste your time waiting at the Post Office or on complex courier websites. Simply get a quote on our website which takes less than 10 seconds and see all the shipping options available, then you can book your shipment all online in 3 easy steps.
Value For Money
Don’t pay more than you need to for your Parcel Delivery. Due to the high number of Parcels we send we have unique contracts with major carriers such as ParcelForce and FedEx, this allows us to get the lowest shipping prices which we then pass on to our customers. Our prices are on average 50% cheaper than going to the courier direct. We are also cheaper than sending your Parcels with the Post Office.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Cowboys two days off work waiting on…

Cowboys two days off work waiting on collections and they keep saying missed collections ,nobody home.
All the signs of a scam or just useless - never look to use again.

August 14, 2025
Unprompted review
NI Parcels logo

Reply from NI Parcels

Hi there, thank you for your review. As you have left your review with no identifying markers such as an order number, we are unable to confirm this is linked to a valid NI Parcels order. We have reached out to you via Trust Pilot to get more information about this.

NI Parcels is a parcel comparison site and when you choose a specific courier, that courier is separate from ourselves. It is very rare for there to be any collection issues however our team are on hand to assist, rebook collections and follow up with the courier for you. There is certainly no signs of a scam and we are alarmed you would allege this as, if a collection fails, this is never in the best interest of the specific courier driver.

If you can get back to us through Trustpilot, we would be more than happy to look into this for you. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

Rated 5 out of 5 stars
Verified

User friendly website and people

I needed to retrieve some personal belongings from France and I was struggling to book the required arrangements with other couriers. The NI website worked for me and when I needed some guidance on customs paperwork I was able to ring NI where a nice guy helped me get sorted. Whole process was user friendly and worked well.

August 4, 2025
Rated 1 out of 5 stars
Verified

A dreadful experience

NI Parcels website and booking process were clear and easy to follow, hence one star. However, we sent 15 boxes, all of which were very securely packed and all of which were broken apart and so badly treated the delivery people were embarrassed to deliver them (we sent a similar consignment with Royal Mail a few months ago and all of them arrived in perfect condition). We sent NI Parcels photos of the broken boxes and shattered kitchenware (which filled an entire blanket) and have only been offered a derisory £50 in compensation. I have read their reply below. The items were extremely well packed and individually sealed with the boxes reinforced with tape, but no amount of ‘appropriate packaging’ can withstand the battering - they were virtually destroyed - which 15 out of the 16 boxes experienced. NI Parcels are well aware of this because they have seen the photos of the damaged boxes. It is also dishonest to say we ‘selected £50 cover’ - as their additional insurance does not cover anything that is breakable.

July 10, 2025
NI Parcels logo

Reply from NI Parcels

Dear Rosemary, I can see you were sending items to France from N. Ireland with FedEx. I am very sorry if there was any damage. Any form of damage is extremely rare if items are packaged correctly. As you mentioned we do have compensation cover in place, at booking you will select the level of cover you require, so if you selected £50 cover that will be the amount due as per the terms and conditions.

I understand it was crockery you sent, this type of item is very fragile and would need to be individually packaged, from the provided photos it looks like plates and other crockery was sent all together, if any of these items can hit off each other it will increase the chance of damage. It is very important to package items appropriately. Once again I am very sorry for any issues with your shipment. I can see you are in email communication with one of my colleagues, if there is anything we can help with just let us know.

Rated 2 out of 5 stars

Package wasn't collected

First time using the company. Sending a large box to Scotland. Value of contents £800. Waited in all day for the collection and no one showed up. Very dissappointed.

July 21, 2025
Unprompted review
NI Parcels logo

Reply from NI Parcels

Hi Denis, thank you for your review and for using NI Parcels.

We're sorry to hear of any issues about your collection. It is very rare for collections to not take place on the expected date. The DPD driver on your route had to leave unexpectedly due to severe illness and this is what caused your collection to fail. We are sorry about this. We can see this has been rebooked for another collection for today the 22nd of July with your chosen courier.

Our team will keep an eye on this with DPD to ensure this is collected today for you. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

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