Hi there, thank you for your review. As you have left your review with no identifying markers such as an order number, we are unable to confirm this is linked to a valid NI Parcels order. We have reached out to you via Trust Pilot to get more information about this.

NI Parcels is a parcel comparison site and when you choose a specific courier, that courier is separate from ourselves. It is very rare for there to be any collection issues however our team are on hand to assist, rebook collections and follow up with the courier for you. There is certainly no signs of a scam and we are alarmed you would allege this as, if a collection fails, this is never in the best interest of the specific courier driver.

If you can get back to us through Trustpilot, we would be more than happy to look into this for you. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.