Nielsen Computer & Mobile Panel Reviews 697

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the effortless way to earn rewards, highlighting that they can accumulate points just by doing what they normally do. Consumers find the browser extension and phone app easy to set up, mentioning that they run in the background without being intrusive. They also value the opportunity to contribute to important market research through their daily online activities. Consumers highlight that the reward system is great and they love the opportunities to get paid for their contributions. They also report that customer service is helpful and responsive, especially when there is an issue with the app. However, some people have reported issues with the app, while others would like to accrue points faster.

Based on these reviews

Rated 4 out of 5 stars

Effortless way to earn gift cards just by doing what I normally do on my computer. Took off one star because I had to opt out of the cell phone part of the panel because the download messed with my ph... See more

Rated 4 out of 5 stars

I love the fact that the app is running in the background and you don't even realize that you are earning points just by using your phone. It takes a little longer to earn enough points/credits to red... See more

Rated 4 out of 5 stars

It has been about a year. This site has been awesome, it is a relatively quick way to earn gift cards by browsing. Nothing difficult to it. I am so glad that I had found this site. Keep it up!

Rated 4 out of 5 stars

Honestly it's very low effort, easy to use. I would give it 5-stars if the google web extension was more reliable. If you don't use Nielsen yet, you should sign up!

Rated 3 out of 5 stars

I have been an active panel member for 2/3 years I have had no problems with them until today, I told them I was on holiday and won’t be scanning any receipts until I came back. I have had an email st... See more

Rated 5 out of 5 stars

I have had a real positive experience with Nielsen. Setting up the browser extension and the phone app were incredibly simple, and it genuinely runs in the background without me even noticing it. I lo... See more

Rated 5 out of 5 stars
Redirected

Highly recommend anyone thinking of joining to join Neilsen Computer & Mobile Panel. I have been with them for a few years now and never regretted it. Also their Support Team gets right back to you if... See more

Company replied

Rated 5 out of 5 stars

I've installed their extension in my browser and they collect data in the back and I don't even notice. My points accrue and I cash out when I feel like it. Cashing out is even easier than other sites... See more

Rated 3 out of 5 stars
Redirected

Accumulates points which is easy, but completely dibilitates my Samsung Firefox access so I turn it off. They send a monthly, reminder so I put it on until the next time I use firefox!! PC and tablet... See more

Rated 5 out of 5 stars

They always are here when theres an issue with the app, or deliveries. They are also very speedy with replacements or fixes for items or surveys.

Rated 5 out of 5 stars

I've been with Neilsen panel for about 10 years now. Never had a bad experience, always helpful, and the reward system is great.

Company replied

Rated 5 out of 5 stars

I've had this for over a year and it doesn't require anything extra over what I normally do. I've gotten several gift cards over the last year.

Rated 4 out of 5 stars

It’s really simple to do. You don’t have to put in any effort. I wish you could accrue points faster or more points at a time. I have received some gift cards but it seems really slow to get enough... See more

Rated 5 out of 5 stars
Redirected

Highly recommend, I ve had no issue's in the two years I ve been a member, like another review said 1 token for taking a survey seems not much although they have started giving 5 tokens a month now fo... See more

Company replied

Rated 5 out of 5 stars

A great way to add gift card monies to my cart! I love the opportunities to get paid for my contributions!

Rated 5 out of 5 stars

I love getting the gift cards to AMC, and I don't mind playing the games (but it would be nice to win more than 5 tokens)

Rated 5 out of 5 stars
Redirected

great app for earning i use it every month to do surveys and make gift cards thats why i give this app a 5 star

Rated 5 out of 5 stars
Redirected

I’ve used this for a good few years. I’ve had lots of gift cards and I find the surveys interesting. Giving 5 stars as it’s a really good way to earn cash or gifts.

Rated 5 out of 5 stars

This is the great way to earn a few extra bucks for things from Amazon Doesn't require no work so everyone should try and use it if they can

We perform checks on reviews


Company details

  1. Market Researcher

Written by the company

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media.


Contact info

4.2

Great

TrustScore 4 out of 5

697 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars
Redirected

i do not get reminder emails about the…

i do not get reminder emails about the surveys so i miss out on them as one is available on a weekly basis so cannot do them when i want or remember to. also it is never made clear when the deadline on the last day is in terms of the time as anyone would assume that you can complete the survey before midnight if that certain day is the last day to do it within the 2 day time frame. in response to your reply here, now editing this, i can say that i preiously tried getting in touch with you about this issue and you told me that you dont or cannt send reminders for these surveys. the rest of my review still applies as i missed the deadline when i was not told the time of the day i had to complete a survey by. anyone would assume it would be by the end of the day but the survey was closed way before then so i missed out.

September 18, 2025
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Advertisement
Rated 3 out of 5 stars

I have been an active panel member for…

I have been an active panel member for 2/3 years I have had no problems with them until today, I told them I was on holiday and won’t be scanning any receipts until I came back. I have had an email stating my account has been closed due to inactivity and my points will be lost, i wasn’t happy but I have just received an email saying that they we now reinstate my account which is good news

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

Independence

Independence, accuracy and transparency are key factors for us, ones that guarantee we provide the highest quality data to our clients around the world. In order to do so, we regularly conduct audits on our panels which allows us to update our needs and identify any issues that could potentially impact our measurements. Thus, and based on the terms outlined in our Panel Membership Agreement, your account has been disabled.

We will no longer measure your data from 30/05/2025 and as a result of that, your account is not going to be eligible for rewards. Please uninstall the Nielsen App from your Computer and/or Mobile. The instructions can be found on our FAQ page.

This is absolute rubbish like what have I even done wrong I wouldn't recommend using this silly computer or phone panel at all.

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

NIELSEN HAVE REMOVED ALL BONUSES!

Been with Nielsen for many years! l used to earn enough points each month to order a £10 voucher which is fair considering l have the app running in the background on my smartphone and laptop! But then they informed me that my monthly points would be increasing but they didn't inform me that all of my monthly bonuses were going to disappear! This means instead of receiving enough points to order a £10 voucher each month l now have to wait FIVE months to receive enough points to order a £10 voucher! There is no point now for me to have the NIELSEN app on my phone and laptop as it's just not worth it anymore!

A response to the reply from Nielsen: l have already contacted them and they just sent a nonsense reply! Nothing has changed!

February 1, 2025
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Advertisement
Rated 1 out of 5 stars

Stop using job applications for your surveys

I applied for the position of Senior Executive at NielsenIQ & didn’t get the job. But you know what I got? A call asking me if I am satisfied with my mobile service provider. This call came conveniently after they had my CV. So did you collect data from my CV so that you can use it for your surveys? Was there a valid vacancy?

Why was the guy on the phone by the name George unable to answer my question? He ignored my questions & repeated that he’s calling from AC Nielsen in Sharjah, as if I didn’t hear him the first time. I need a response regarding the unauthorized use of my data.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

They kicked me off in February

They kicked me off in February

February 25, 2025
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Rated 3 out of 5 stars
Redirected

Accumulates points which is easy BUT

Accumulates points which is easy, but completely dibilitates my Samsung Firefox access so I turn it off. They send a monthly, reminder so I put it on until the next time I use firefox!!
PC and tablet seems to work fine.

February 24, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

It has been about a year

It has been about a year. This site has been awesome, it is a relatively quick way to earn gift cards by browsing. Nothing difficult to it. I am so glad that I had found this site. Keep it up!

February 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

A Positive Experience

I have had a real positive experience with Nielsen. Setting up the browser extension and the phone app were incredibly simple, and it genuinely runs in the background without me even noticing it. I love that it allows me to contribute to important market research just by going about my daily online activity. I love the reward system and always choose the Virtual Visa or the Walmart gift card. The rewards are reasonable, especially considering how little effort is required on my part. I haven't had any issues or privacy concerns, so I would recommend if you want passive, easy rewards.

February 20, 2025
Unprompted review
Rated 4 out of 5 stars

Effortless way to earn gift cards

Effortless way to earn gift cards just by doing what I normally do on my computer. Took off one star because I had to opt out of the cell phone part of the panel because the download messed with my phone's functionality.

February 20, 2025
Unprompted review
Rated 4 out of 5 stars

It’s really simple to do

It’s really simple to do. You don’t have to put in any effort.
I wish you could accrue points faster or more points at a time.
I have received some gift cards but it seems really slow to get enough points to get a gift card.
I think the app to order your gift cards is awful. I always struggle to get to the right spot to order them.

February 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nielson

They always are here when theres an issue with the app, or deliveries. They are also very speedy with replacements or fixes for items or surveys.

February 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look