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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, noting their high quality and affordability. Many reviewers specifically highlight the excellent customer service, with representatives offering helpful advice and going the extra mile to assist with orders. People also appreciate the fast delivery service and the wide variety of cabinet and rack options available. Consumers report that the ordering process is easy, and the company provides good communication regarding shipment status. In cases where issues arose, such as damaged products, the company promptly addressed the problems with minimal hassle, often providing replacements quickly. While opinions on specific orders vary, the general consensus is that the company offers great value and support.

Based on these reviews

Rated 4 out of 5 stars
Verified

Really good product. Did not know it would come unassembled. Almost 3 hours to assemble for a veteran technician. I have never purchased a cabinet before that wasn't fully or nearly fully assembled.... See more

Rated 4 out of 5 stars
Verified

Repeat purchase for 1U blanking plate, a nice item. I chose to order direct from NavePoint this time for same price as others + free shipping. Easy enough to order, but seems funny to get the review r... See more

Rated 4 out of 5 stars
Verified

I just received my 3 USB cables which appear to be great. Individually packaged in a master plastic package. They appear to be exactly what they were purported to be. The reason for 4 stars is that de... See more

Rated 4 out of 5 stars
Verified

Great products. Refund for returned item took longer than expected but communication was maintained throughout and it all worked out in the end. Would buy from them again!

Rated 5 out of 5 stars
Verified

Everything was great a little hiccup but it was taken care of and appreciated. Great experience.

Rated 3 out of 5 stars
Verified

I purchased the white 22U rack and matching white shelves(Amazon) both arrive with issues. Rack had spots that were misaligned and door would only close completely when I set it up to swing a certain... See more

Rated 3 out of 5 stars
Verified

Overall I like the functionality of the website, store, and cart. More product info would be helpful - like cabinet dimensions for example. I would be great to have a button on each product for sen... See more

Rated 3 out of 5 stars
Verified

Here’s a suggestion for your review: "I was really looking forward to receiving my order, but unfortunately, it arrived with a bent and damaged box. It was clear that the packaging wasn’t handled w... See more

Rated 5 out of 5 stars
Verified

I can't comment that much about the company itself because I only ordered a rack mountable drawer online. But the product itself was excellent. It arrived in a timely manner with no damage. It is poss... See more

Rated 3 out of 5 stars
Verified

I like the product, looks good and fictions as designed, but I’ve received two that were damaged in shipping, and a third that was built incorrectly (verticle support welded in the wrong spot). I was... See more

Rated 5 out of 5 stars
Verified

I ordered from NavePoint and received my server rack the next day! Before I ordered I spoke with a representative online and received very helpful advice to which unit would work best. I just brewed a... See more

Company replied

Rated 5 out of 5 stars
Verified

Yolanda took great care of me and got what I needed for an emergency repair! It is onsite and I will be there tomorrow. The ability for NavePoint to have what I need when and where I need it is the re... See more

Rated 3 out of 5 stars
Verified

Not impressed. I purchased a rack was waiting for shipment information. Then found I was going to be charged an extra $110 using an email that didn’t look very official. It’s not enough to have good p... See more

Rated 5 out of 5 stars
Verified

Easy to find what I needed, easy to order and fast shipping. Received my order today and it was better than I expected. Purchased a 3u vertical wall mount cabinet for a 19 inch Cisco router. Couldn’t... See more

Rated 5 out of 5 stars
Verified

Saw many great recommendations for these cabinets online and decided to take the plunge to install a 12U utility cabinet in the basement of the apartment complex I own. Installation was a breeze and i... See more

Rated 5 out of 5 stars
Verified

Great costumer service. Our unit arrived damaged and they quickly worked through the claim and shipped out a replacement so we could complete the project as planned. Quality equipment and great prices... See more

Rated 5 out of 5 stars
Verified

Tina made my experience amazing! I was having trouble with emails going to customer service for an order. She went above and beyond to help me place that order and get us approved for tax exempt sta... See more

Company replied

Rated 5 out of 5 stars
Verified

Navepoint has a wide variety of cabinet and rack options. Makes it very easy to find solutions for our customers. This time was the Outdoor cabinets for remote equipment on a project and they came i... See more

Rated 3 out of 5 stars
Verified

Good products, got 2 cabinets from them. Customer service to find a part is hit or miss. In my case, it was a miss unfortunately. Refund process takes a long time. Item received by Navepoint a week ag... See more

Rated 3 out of 5 stars
Verified

My only problem with the 12 unit. When it was installed and had all the equipment in I had problems putting the side panels into place. I had to lift the front of the cabinet up to make the panel l... See more

Rated 5 out of 5 stars
Verified

I purchased my first enclosure ever from NavePoint in August. Then I bought another for a home in October. Both are awesome. The sales team walked me through the selection process and nailed it.

Rated 5 out of 5 stars
Verified

I only needed the replacement screws as I misplaced the ones that were sent. They treated me the same as if I was spending thousands of dollars. I would highly recommend them as there products are s... See more

Rated 5 out of 5 stars
Verified

Great, strong rack products. Recently shipping really did a number on a rack. NavePoint sent a replacement with a few days. Just needed a few pictures, minimal hassle. Thanks!

Company replied

Rated 3 out of 5 stars
Verified

The screws on the Navepoint 37U AV Rack seemed a bit cheap. They were also screwed in extremely tight, to the point where when I tried to remove some of the shelves, the screws stripped completely. I... See more

Rated 5 out of 5 stars
Verified

The lady on the phone who took my order was not short of awesome. Customer service is excellent, and the boxes were delivered in less than 24 hours.!!!

Rated 4 out of 5 stars
Verified

Promptly shipped. Well made save for two points: When loaded and swung open, it drags. I put in a washer as a spacer to alleviate the issue. The rack rails are rather thin compared to those in... See more

Rated 5 out of 5 stars
Verified

Easy to order, great customer service that answered all my questions and made sure I got the correct replacement part. Arrived quickly.

Rated 5 out of 5 stars
Verified

All of their racks and customer support is great. I was able to get the 3d model for integration, where other companies would not do that.

Company replied

Rated 5 out of 5 stars
Verified

I've always ordered directly from Navepoint unless they didn't have what I needed then I would pay a little more and purchase from Amazon. I like all of their products.

Company replied

Rated 3 out of 5 stars
Verified

We love Navepoint but don’t like that we have to pay for shipping to HI! With all the Nave point we will use in the upcoming year, it’s kind of sad that we have to pay for shipping!

Rated 5 out of 5 stars
Verified

The Navepoint team are always helpful and the great thing about their racks and cabinets is that many items are included instead of having to be specified as extras.

Rated 5 out of 5 stars
Verified

Fast shipment, but the unit was damaged. They quickly replaced the damaged part without any hassle. Great customer service.

Rated 5 out of 5 stars
Verified

Quality product. Very happy with the small form factor wall mounted server cabinet. Great quality and easy to assemble.

Rated 5 out of 5 stars
Verified

I ordered the cabinet, it arrived quickly, when together quickly, and was installed with no problems. Same as last one I ordered

Rated 4 out of 5 stars
Verified

Found the exact server rack I needed for a decent price but I should've checked amazon first. The NavePoint page on Amazon had the exact same rack but with a 10% coupon. Lesson learned.

Company replied

Rated 5 out of 5 stars
Verified

The Rack-extension brackets I purchased from NavePoint were a well-designed, inexpensive and well-made solution to a big problem I had with a component rack that was too small for the upgrade server w... See more

Rated 5 out of 5 stars
Verified

Exactly what we needed to hold a small number of switches and a RJ45 punchdown panel. Strongly built with heavy metal.

Rated 4 out of 5 stars
Verified

Unclear delivery status. But the order was actually shipped in a timely manner and was packaged well.

Rated 5 out of 5 stars
Verified

Working with NavePoint has always been amazing. They also offer affordable and well-made products.

Rated 3 out of 5 stars
Verified

I bought two sets of rack mounts. One rack mount was great. I built it up. The other rack mount reached without a shelf. SKU: 00401888 It was out of stock, and the money was returned. I am not... See more

Rated 5 out of 5 stars
Verified

Parts in stock, easy to navigate website, received parts in two days - free delivery.

Rated 5 out of 5 stars
Verified

Very easy to place orders. Good communication on when the order was shipped, etc.

Company replied

Rated 5 out of 5 stars
Verified

Super well made product! Quick on-time shipping, just a good shopping experience.

Rated 5 out of 5 stars
Verified

Great products, good pricing. Customer service just as strong. Highly recommend

Company replied

Rated 5 out of 5 stars
Verified

I ordered a 9RU wall mounted cabinet and received it two days later. Just what I needed for my job. All I had to do was unpack it and mount it on the wall and I was ready to go.

Rated 5 out of 5 stars
Verified

Website easy to navigate. Called support who called back. Niice agent who was very helpful.

Rated 5 out of 5 stars
Verified

We ordered a 42U server rack. The order was delivered in a few days and shipping was free. We contacted them a few times to discuss shipping options and a few specifics regarding the rack. They were... See more

Rated 5 out of 5 stars
Verified

Navepoint is the best network rack provider hands down! I purchased two network racks. One from Navepoint and one from their competitor. The Navepoint network rack was not only more affordable but... See more

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Company details

  1. #2 of 2 best companies in Computer Networking Center
  2. #10 of 18 best companies in Computer and Accessories Store
  3. #5 of 6 best companies in Electrical Wholesaler
  4. #60 of 111 best companies in Electronics Store
  5. #3 of 3 best companies in Telecommunications Equipment Supplier

Written by the company

At NavePoint, your project is our priority! We understand the demands of IT and A/V installations and that's why we design all our products with installers in mind. Since 2008, NavePoint has been providing high-quality IT networking and A/V equipment such as server racks, cabinets, shelves and cable management accessories. NavePoint products offer the best value in the industry. Our products are made of superior-grade steel to protect your equipment for years and are easy to install. We offer FREE, same-day shipping on all of our products to lower your cost and help you complete your project on time. Lastly, we provide a 5-star customer experience, every time. If you have any questions, our U.S. based customer service people are here to help. With NavePoint you'll get: - Quality Products - Broad Selection - Easy Installation - Free, Same Day Shipping - Excellent Customer Service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks


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Rated 2 out of 5 stars
Verified

The box used to ship the materials failed completely in transit. Both sides open. Shipper had to repair.

The box used to ship the materials was completely inadequate. Both ends ripped open in transit and FED EX had to tape then closed. The box was delivered a day late by FED EX due to this. We were shocked to find out that no parts were missing, which is amazing considering that both ends were open and anything could have been easily lost. NavePoint should have packaged this MUCH better.

June 24, 2025
Rated 5 out of 5 stars
Verified

Outstanding Customer Service

I only needed the replacement screws as I misplaced the ones that were sent. They treated me the same as if I was spending thousands of dollars. I would highly recommend them as there products are sturdy and easy to assemble.

June 25, 2025
Rated 2 out of 5 stars
Verified

The doors on the 22U unit are *NOT*…

The doors on the 22U unit are *NOT* reversible as advertised. Technically you can flip the door, but the logo will then be upside down and it is etched in the glass, so its not just a sticker that you could peel off. Looks absolutely ridiculous and is a stupid design for as much as these cost.

June 23, 2025
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Rated 3 out of 5 stars
Verified

Good products, slow refund

Good products, got 2 cabinets from them. Customer service to find a part is hit or miss. In my case, it was a miss unfortunately. Refund process takes a long time. Item received by Navepoint a week ago and still waiting for the refund.

May 30, 2025
Rated 4 out of 5 stars
Verified

Really good product that came unassembled

Really good product. Did not know it would come unassembled. Almost 3 hours to assemble for a veteran technician. I have never purchased a cabinet before that wasn't fully or nearly fully assembled.
Live and learn. Would I purchase again? Possibly but not if I didn't have to time to assemble. The quality was VG+.

May 22, 2025
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Rated 3 out of 5 stars
Verified

I bought two sets of rack mounts

I bought two sets of rack mounts. One rack mount was great. I built it up. The other rack mount reached without a shelf.

SKU: 00401888

It was out of stock, and the money was returned. I am not able to use the rack mount without the shelf. I asked the help desk when it would be available. However, I was not able to receive a good answer. It was "I am checking".
I need to buy the shelf, otherwise, I need to return the rack mount.

April 15, 2025

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