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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the reasonable prices and the wide selection of products available. Many consumers appreciate the fast delivery service and the extra touches, such as free samples and gifts included with their orders. People also report that ordering is easy and straightforward, and they receive regular updates on their order status. Consumers have noted some issues with orders and delivery, but the company has generally been responsive in resolving these problems. Some reviewers have specifically praised the customer service, noting that the staff is helpful and caring. Overall, consumers are satisfied with the company's products, prices, and service, and many say they will order from the company again.

Based on these reviews

Rated 4 out of 5 stars

Honestly this would have been a 5/5 but one of my tubs of protein had split had burst during delivery and there was protein whey all over the inside of box and items when they arrived. Managed to salv... See more

Rated 4 out of 5 stars

Lovely easy to use website with lots of products hard to find elsewhere. Such as Matt Does Fitness energy drinks. Check out and delivery functions very straightforward and user friendly. Even fo... See more

Company replied

Rated 4 out of 5 stars
Verified

Have looked around everywhere for snacking pig salt n vinegar pork scratching for a while at a good price. Purchased recently. We were absolutely gutted there was no flavour at all not even like salte... See more

Rated 4 out of 5 stars

Whether I missed the note through the door… yes I definitely didn’t get one, I emailed the firm to see what is going on with my order and I was informed that it was at a shop for collection which need... See more

Rated 5 out of 5 stars
Verified

I make an order in 27 of July. Now is 15 of August. I tried to send them an email, and till now no one has responded. It feels like they don’t care at all. Worst experience ever. UPD: All email... See more

Company replied

Rated 5 out of 5 stars
Verified

(Got it today , they just sent the survey to soon i guess, all is well thanks, didn't mean to cause you any trouble, everything happened like u said. Thanks again)got my product, mite not be your fa... See more

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Rated 5 out of 5 stars

I absolutely love this company. They have the products I need and can’t find other places. I will continue to do business with them.

Rated 5 out of 5 stars

Was looking for a very specific item and was having no luck in Denmark where I am from but found it on this site. Even though I was a bit concerned, since this shop is in the UK and therefore outside... See more

Rated 5 out of 5 stars

The only online supplement store you’ll ever need!! A one stop shop for all fitness/health/nutrition products. A great range of brands and items to enhance your training and performance. Couldn’t rec... See more

Rated 5 out of 5 stars

Great prices hard to beat anywhere with a fantastic website, extremely easy to use and well displayed. The whole process from item to check was perfect. Order was processed within a good time and arri... See more

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Rated 3 out of 5 stars

Quick response. Accurate delivery. Only issue was that the customs charges were not clearly stated on the order. Edit: Chris, thank you for the quick response. I went to your site and created anoth... See more

Company replied

Rated 5 out of 5 stars
Verified

It was an amazing experience I love these healthy treats soooo very much that I'll definitely be a long time customer 😀 and a big thank u to Chris he is fantastic rep n has been VERY helpful n polite... See more

Rated 5 out of 5 stars
Verified

Ordering my supplements was easy as 1, 2, 3. I received the package sooner than expected as well. I had a difficult time finding the record of my purchase because I ordered with guest checkout instead... See more

Company replied

Rated 5 out of 5 stars

Delivery wasn't Amazon fast but still reasonable and they do state estimated delivery times on their website so it's very clear. Its also clearly stated If products are out of stock. One of my main... See more

Company replied

Rated 5 out of 5 stars

I only ordered two items, but after reaching out to request early delivery due to my prep, Chris went above and beyond. Not only did they fast-track my order with tracked 24 delivery, but they also... See more

Company replied

Rated 5 out of 5 stars

Wanted some Barebells soft protein bars that are not available in the US. Placed order, less than a week later they arrived. Perfect condition and expiration dates not until end of this year. Awesome... See more

Company replied

Rated 5 out of 5 stars

From ordering to delivery, SUPERB! Kept up to date with tracking after quick dispatch. Although I don't use supplements for my weight training, I purchased two pairs of Gorilla Wear training high top... See more

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Rated 5 out of 5 stars

An order wasn’t shipped on time due to an unforeseen error, not fault of this company. The owner sorted it and sent me some freebies within 20 minutes. I’ll never buy my supplements elsewhere... See more

Company replied

Rated 5 out of 5 stars
Redirected

I stumbled across this store as I’ve been looking for a outlet that can get PER4M products to Australia and FINALLY a place that does.. i ordered a bunch of samples to try out which flavours were best... See more

Rated 5 out of 5 stars

Purchased the 3 bundle of Applied Nutrition Tongkat Ali. Worked out cheaper than anywhere else. Quick, free delivery every time.

Rated 5 out of 5 stars

I’m in Australia and shipping costs are so high so really appreciate the discount if buy 3 boxes rather than one. Super fast delivery and very prompt response time once order goes through . Have order... See more

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Rated 5 out of 5 stars

I’ve seen a lot of the bad reviews but my experience has been nothing but great. I placed my order sometime last week and received it today. Unfortunately Royal Mail made an error on their end so I... See more

Rated 5 out of 5 stars

Fantastic service, my order was delayed by a day due to a supply issue. They called me up to make me aware and apologise. Also included some samples and a shaker in the parcel which was just a lovely... See more

Company replied

Rated 5 out of 5 stars
Verified

I placed a large order which entitled me to free delivery, one item was not dispatched, but did not find out until later. Although, I had to initially pay to reorder the team promptly refunded me the... See more

Company replied

Rated 5 out of 5 stars

So after an issue with ordering, Sam the founder reached out and resolved the issue via WhatsApp. Was quick and easy to get it resolved and will be ordering from here again. Previously deliveries and... See more

Rated 5 out of 5 stars

When opening a package I had bought from mysupplementshop, under all the saftey packaging was a blue note that read “free gift”. They have gifted me a free shaker shaker bottle😁 great little gift tha... See more

Company replied

Rated 5 out of 5 stars
Verified

Was nervous ordering from the UK as I'm based in US. Ordered a few Gold' Gym stringers to replicate an original my husband got many years ago and loved. These were legit. Okay price and shipping consi... See more

Rated 5 out of 5 stars
Verified

Much better than expected! Ordered one of my supplements on a Thursday / Friday and got them delivered as "express" on Monday, which is really good, plus, when I received the parcel, they included s... See more

Company replied

Rated 5 out of 5 stars
Verified

After researching on supplements to buy for the gym and testosterone increase. I found myself on mysupplementshop.co.uk purchasing Tongkat Ali, Ashwaghanda, and Vitamin Complex stack. I was... See more

Company replied

Rated 5 out of 5 stars

After a failed attempt to get my supplements from another company i came across MySupplementshop & found what i was looking for & more. Ordered & delivered within a couple of days. Fantastic range of... See more

Company replied

Rated 5 out of 5 stars

Honestly Chris and his My Supplement Shop are the KINDEST company I have ever bought from! I previously had a horrendous experience with another supplement company so I was really wary, but... See more

Company replied

Rated 3 out of 5 stars
Verified

I have not receive my package yet. It should me delivered not later than the 5 th APR and until now it’s not delivered yet.its the 8th of APR and I am traveling tomorrow. also I have a problem on trac... See more

Company replied

Rated 3 out of 5 stars
Verified

Glitchy website and far too many products. I searched for a vitamin D supplement and there was literally over 3700 results to choose from. This is overwhelming for a customer. I wanted a particular su... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordering was no problem online. Kept up to date with delivery times and arrived earlier than expected. Product was exactly as described and packaged well. Really happy and will defo use this compan... See more

Rated 5 out of 5 stars
Verified

I placed my order from my home in France, for a rather unusual supplement, not offered by most suppliers, and it duly arrived in an acceptable timeline, and I am completely satisfied, and will repeat... See more

Rated 5 out of 5 stars

Edit: Chris contacted me directly and provided great updates on my package. I am happy to have the information and retract my previous statement. They mentioned they are changing to a better courier... See more

Company replied

Rated 5 out of 5 stars

Great service, every time. Flawless, from placing the order right up to the delivery. And thank you for all the freebies and samples in the past year or so. Much appreciated 👍🏻

Rated 5 out of 5 stars

Great range of products and good value for money! I really like the Per4m whey sample bundles, the subscription option is going to keep me well-stocked throughout my fitness journey.

Rated 5 out of 5 stars

I was looking for My Protein Clear Whey and these were by far the cheapest on all the sites. Great price!!! Once order was place I received a personal note/message that the order was placed and bei... See more

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Rated 5 out of 5 stars

I was worried to orded from site which i dont know, because i was scamed many times. This site suprised me a lot, especialy because the preworkout i wanted was hard to order to Czech Republic, but thi... See more

Company replied

Rated 5 out of 5 stars

They shipped very quickly, it was slightly delayed on delivery a day or so but that was my end deliverer not them! But it still arrived pretty quickly and it was packed and shipped well.

Rated 5 out of 5 stars

I moved to Japan for work earlier this year and found that MySupplementShop are one of few places that will ship their products to Japan from the UK, at VERY reasonable shipping costs! I haven’t... See more

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Rated 5 out of 5 stars

I ordered again from this site and the order was a bit delayed but they sort it imediatley and they sent me so many freebies as an apology. Amazing costumer service and very reliable, also the range o... See more

Company replied

Rated 5 out of 5 stars
Redirected

What a fantastic experience - I had a few questions and also needed guidance with delivery elements - the response was so quick and helpful (often responding out of hours!) really chuffed with product... See more

Rated 5 out of 5 stars

Prompt delivery, easy to order, trusted product...was recommended to me and now I will recommend to others

Rated 5 out of 5 stars

A real hard to find supplement, delivered a few days later then expected, but anyway they got it done. (Inyernational shipping) So 5 stars

Rated 5 out of 5 stars

Even tho my product showed up damaged, MySupplement.Shop corrected the issues within 24 hours. Great selection of products, and fast shipping.

Rated 5 out of 5 stars

Ordered Saturday, shipped Monday, arrived Tuesday when expected Thursday through to next week! Amazing fast service. Couldn’t be more pleased.

Rated 5 out of 5 stars

Had to buy medication from outside of Canada since there are some new health regulations. I was kind of afraid because I never tried MySupplement.Shop before neither heard of it but I have to say that... See more

Rated 5 out of 5 stars

The CEO of the business took time to respond to recommend products based on my own personal circumstances, not only do the products actually taste delicious. I am absolutely astounded with the fast de... See more

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Company details

  1. Vitamin and Supplements Store
  2. Sports Nutrition Store

Written by the company

Your go-to destination for premium sports supplements & wellness essentials. We're here to help you crush your fitness goals and live your healthiest life! 💪💜 Our selection includes high-quality protein powders, essential vitamins, and everything you need to fuel your journey. ✨ Why Choose Us? ✔️ Wide Range – A huge variety of supplements to suit your needs. ⭐ Premium Quality – Only the best, carefully selected for your health journey. 📍 Leicester’s Choice – Proudly based in Leicester, UK - serving fitness lovers everywhere. Start your fitness journey today! Browse, shop, and fuel your goals. Your health & well-being are our top priority! 🏆💜 Join thousands of satisfied customers—let’s achieve greatness together! 🚀


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

852 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great Company

I absolutely love this company. They have the products I need and can’t find other places. I will continue to do business with them.

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

They shipped very quickly

They shipped very quickly, it was slightly delayed on delivery a day or so but that was my end deliverer not them!
But it still arrived pretty quickly and it was packed and shipped well.

September 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Definitely avoid.

Awful experience. Ordered 36 of the same drink, milk based and all of which were delivered past their use by date.

They initially sent an “I should have known” email, with no attempt to reimburse, then after 2 weeks of 2 emails (they like to take their time) they offer me a refund along as I cover the cost of returning the 3 x 7kg boxes. I refused, then after another
week long wait asking to raise a complaint they finally fold and send the refund… only to find that they’ve charged me some kind of ‘welcome cut’ for their side? Nice…

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, every time. Flawless, from placing the order right up to the delivery.

And thank you for all the freebies and samples in the past year or so. Much appreciated 👍🏻

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Tongkat Ali

Purchased the 3 bundle of Applied Nutrition Tongkat Ali. Worked out cheaper than anywhere else. Quick, free delivery every time.

September 2, 2025
Unprompted review
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Rated 1 out of 5 stars

I am very disappointed with my order

I am very disappointed with my order. They charged me an extra 27,90€ for the border, which was never mentioned anywhere during the purchase process. This hidden cost made my products much more expensive than expected. I feel misled, and I would not have placed the order if I had known about these additional charges. Transparency is very important, and unfortunately, this company failed to provide it.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

It has been two months since my…

Order No in your website MSS65791
My order No. LA857281733GB
It has been two months since my shipment was sent without an address. I have been asking either to receive my package or to get a refund, but MySupplementShop has shown no cooperation at all. The local shipping company refuses to deliver it because there is no address, while the seller’s shipping company is also unhelpful. I am left with no package and no refund. This is by far the worst service I have ever experienced

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

I bought 3 tubs of protein Irish Creme is terrible

I bought 3 tubs of protein. One flavor i have tried is irish creme and it tastes like old rancid peanuts. It is terrible. Nothing like irish creme. Contacted them and they offered me 15% off more. I have been consuming protein powders for 20 + years and this is the worst tasting protein I have ever had. Stay away.

September 2, 2025
Unprompted review
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Rated 1 out of 5 stars

The worst customer service and conflict…

The worst customer service and conflict resolution I’ve ever experienced.

It took over 7 days to receive my shipment, since it was opened for inspection by customs, and by opened I mean they opened the seal of one of my sups. When I wrote CS to complain, they said they’re not liable or responsible and denied me a refund. SMH …how can I comfortably trust that the product wasn’t tampered with. I’m lost for words, and they’ve lost my business, I don’t recommend

September 5, 2025
Unprompted review
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Rated 1 out of 5 stars
Redirected

Terrible experience

Terrible experience. I paid $28 for shipping and never received my product. When I contacted customer service, they brushed me off with ‘it’s still in transit’ and could not explain why I was charged so much for shipping and weeks later… still no product, still no answers. So disappointing. I would not recommend this company! ***update: 12 days after this review still no product still unwilling to refund.

July 31, 2025
Unprompted review

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