MyCPAP Reviews 3,851

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the ease of ordering and the prompt responses to inquiries, with many noting the efficiency and professionalism of the team. People also value the personalized advice and support they receive, particularly when choosing the right products for their needs. Consumers are also satisfied with the products, prices, and delivery service. Reviewers frequently mention the great range of products available at very good prices. The fast delivery times are a recurring theme, with many customers expressing their delight at how quickly their orders arrive. The ordering process is described as smooth and easy, and customers appreciate being kept informed about the status of their shipments.

Based on these reviews

Rated 5 out of 5 stars
Verified

I placed my order online very easy site to navigate, received update for every step for my order which was very reassuring. I sent an email enquiring when I could expect order and Christian replied pr... See more

Rated 5 out of 5 stars
Verified

Thanks for making the purchase so easy. Very approachable, professional and so willing to help. Answered all my questions quickly and efficiently. Nothing was too much trouble right down to loading... See more

Rated 5 out of 5 stars
Verified

Excellent service, received my online order within two days, also staff are available for any phone enquiries queries, great company to deal with. Very happy.

Rated 5 out of 5 stars

. My unit arrived in two days. MyCPAP was so efficient and it was incredibly easy to call the number and order exactly what was needed, and at a pretty unbeatable price too. Thank you.

Rated 5 out of 5 stars
Verified

I found that the service provided is quick and efficient; to such an extent, that it is so much easier to do business with MyCPAP, than my original provider, who continually has a huge staff turnover.... See more

Rated 4 out of 5 stars
Verified

It came quickly and efficiently. I would have preferred to have it explained that the model i chose could not have the humidifier tabs. so that was dissapointing. I needed to get a different mask once... See more

Rated 4 out of 5 stars
Verified

The MyCPAP machine has improved my sleep immensely. It is neat and well designed and is easy to use and care for. Ordering and delivery was very smooth. My only complaint is the ongoing cost of the r... See more

Rated 5 out of 5 stars
Verified

The lady ( I wish I could remember her name. She had an English accent and had just returned from a holiday) who took my order was extremely helpful. She made suggestions on a new product that might... See more

Rated 5 out of 5 stars
Verified

Great price, personalised advice and fast delivery. Appreciated being able to talk to Christian and discuss my options as a new CPAP user. I was also advised that follow up support is available which... See more

Rated 5 out of 5 stars
Verified

It was very easy to understand what the package came with, and the price was the best I could find in Australia. Dispatch was very quick and the courier was great. Items arrived in perfect order - tha... See more

Rated 5 out of 5 stars
Verified

Very helpful assistant over the phone. I wanted a CPAP plus mask package but the mask I wanted wasn’t listed so I couldn’t order online. The assistant placed the order for me manually and was extremel... See more

Rated 5 out of 5 stars
Verified

Very impressed, I ordered my c-pap air mini on Sunday and it arrived on Tuesday, found that the wrong hose was included so I called them to let them know and the lady I spoke to was so friendly and he... See more

Rated 5 out of 5 stars
Verified

After comparing products from many different sites, I was a bit confused about what was included and what was required. My phone call to MyCPAP was answered immediately by a real person and gave me a... See more

Rated 3 out of 5 stars
Verified

I liked that I was phoned to change the machine over to an auto rather than an elite machine. I am not happy that I was NOT sent the female version of the RESMED 10 machine and instead the black one a... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent product availability and so easy to deal with. I will always be dealing with this business. It’s also very important to have value for money on today’s market. They have allowed me to benefi... See more

Rated 5 out of 5 stars
Verified

Easy ordering, great price, goods delivered very promptly (within 2 days). Once received I called to question if one small item was missing and ascertained it was, and such was then dispatched and re... See more

Rated 5 out of 5 stars
Verified

The process of ordering was smooth, and they keep you updated when the parcel departs with tracking information. Quick with responding, when a query arises. I bought here before and I had nothing to c... See more

Rated 5 out of 5 stars
Verified

After a review of the different c-pap machines on their site I contacted them by phone. I had various questions about the machines which they clarified every one. The ordering of the unit on the net... See more

Rated 5 out of 5 stars
Verified

I’ve bought from MyCPAP many times for consumables for my Resmed Airsense 10 machine. The products have always been of the highest quality, delivered on time and great customer service is available wi... See more

Rated 5 out of 5 stars
Verified

Great range of products at very good prices, everything I needed for myself & my Dads Cpap therapy was in stock. Communication awesome speedy delivery will definitely recommend & buy from again. Thank... See more

Rated 5 out of 5 stars
Verified

Great prices, fast delivery, sales person on phone very helpful. I will purchase from you in the future and tell my friends about you. Thank you

Rated 5 out of 5 stars
Verified

I was having trouble wondering which nasal cushion I needed so I rang I forget who answered but all good he helped with the whole process. Parcel arrived in acouple of days so all was well.

Rated 3 out of 5 stars
Verified

The items sent were as ordered, in great condition and at a competitive price... so no complaints there at all. When it came to sending the items however, this is where it fell down... I needed t... See more

Company replied

Rated 5 out of 5 stars
Verified

The product you supplied is a much better quality cushion and fits comfortably on my face. It is also impressive to see you have vacuum sealed them. This will hopefully allow the other two cushions... See more

Rated 5 out of 5 stars
Verified

I phoned the receptionist who helped me choose the product that I was after I paid for it. I got a receipt immediately. She informed me that it would come by Australia post it was delivered with no p... See more

Rated 5 out of 5 stars
Verified

Constantly letting me know what is happening with my order is a plus. I never had so much information as to where my order is at. Thank you

Rated 4 out of 5 stars
Verified

It was an emergency as we were going on holiday And we needed the mask. I called explaining my Situation and the item was delivered by Express Post within 4 hours.

Rated 4 out of 5 stars
Verified

Best price , prompt delivery, small size , quite handy , a bit noisy but overall very good.

Rated 5 out of 5 stars
Verified

Great customer service!! I had some questions about different machines and they were answered promptly. Once i decided on my machine and ordered it. It arrived in 2 days.

Rated 5 out of 5 stars
Verified

Very straight forward I Ordered and have been using the equipment. Delivery are fast as well as i paid for express delivery.

Rated 5 out of 5 stars
Verified

Fast shipping and great customer service. When I rang up to ask about an estimated delivery date, I was advised that the unit was being packed. The unit arrived the next day.

Rated 5 out of 5 stars
Verified

I have owned the machine for five years and just discovered the app. The machine is brilliant as I need it every night and the app is very helpful to me

Rated 5 out of 5 stars
Verified

Very fast delivery, easy to find what I needed and easy to navigate website. Product is as described, 5 stars from me

Rated 5 out of 5 stars
Verified

Customer service was great, answered my queries promptly. Delivery was super quick, got my mask within 3 days.

Rated 5 out of 5 stars
Verified

Fast order processing, product received as described. Very happy with my purchase.

Rated 5 out of 5 stars
Verified

Transaction was quick and easy abd price was good. Delivery was fast and the F&P Eson 2 is very good thanks

Rated 5 out of 5 stars
Verified

Quick and easy service and I’ve been using my Resmed Mini for 3 nights and have not had any issues

Rated 5 out of 5 stars
Verified

Bought the product from them at the best price and was delivered quickly. I wanted a Mini CPAP machine for travelling and this really is what I needed

Rated 5 out of 5 stars
Verified

Goob experience, liked options for battery and mask, correct bits delivered speedily. Comprehensive kit all included.

Rated 5 out of 5 stars
Verified

Great products, great prices, fast shipping. My order came complete and very well packed.

Rated 5 out of 5 stars
Verified

Very prompt service, my product was shipped the next day and delivered next business day.

Rated 5 out of 5 stars
Verified

2nd time I've ordered from this company and again easy ordering process, super fast delivery. They even rang to make sure everything was correct A+++

Rated 5 out of 5 stars
Verified

My cpap mask failed on Saturday. Order placed with MYCPAP on Sunday with the Airfreight option ($20) . Arrived at my door on Tuesday midday in a small rural town in NSW, not a major centre. My... See more

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Company details

  1. Sleep Clinic
  2. Medical Equipment Supplier

Written by the company

MyCPAP has been established for over 10 years and is Australias leading supplier of CPAP products. We supply CPAP machines, masks and accessories. We have all the leading brands which include ResMed, Philips Respironics, Fisher and Paykel Healthcare, Transcend and Lowenstein

MyCPAP - The CPAP specialists

Written by the company

We have a great understanding of people with sleep apnea
We have a great understanding of CPAP machines and masks and have over 10 years experience

Fast and free shipping for orders over $100

Express deliveries available

We guarantee delivery of all items with a money back or replacement guarantee in place. We also offer a 14 day money back guarantee on all products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

I can't believe my smartphone is bigger…

I can't believe my smartphone is bigger than that the fact that you don't have to use water is a 5 star itself I purchased it as a package and for the money I paid for it was a no brainer. I even got a 5 year warranty on it for free registering it online. Delivery was very quick.

October 10, 2025
Rated 5 out of 5 stars
Verified

Good experience

You at least talk to somebody about ordering your CPAP. It arrived promptly.
Unfortunately with the wrong mask rang them up explained what had happened. They sending new mask and will send the other back in the box provided.
Cheers

October 14, 2025
Rated 5 out of 5 stars
Verified

Good prices

Good prices, good communication and efficient delivery. Staff knew their products and provided appropriate guidance.

October 13, 2025
Rated 5 out of 5 stars
Verified

On time & as ordered

Broad range of product - stock F&P - one of my go-to manufacturers, easy selection process, competitive price, free delivery, easy sale process.

October 13, 2025

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