MemberDeals Reviews 1,470

TrustScore 3.5 out of 5

3.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciated the straightforward process for securing discounts, particularly for theme park tickets and hotel bookings. Many highlighted the ease of use of the website and the speed of transactions, with some emphasizing the significant savings they achieved, especially on vacation planning. Consumers also valued the availability of discounts for healthcare workers, veterans, and government employees, which helped them manage the cost of living. However, some reviewers expressed concerns about the booking process, citing confusion and issues with refunds and customer contact. Several people reported that taxes and fees were not clearly displayed until the final stages of the purchase, leading to unexpected additional costs. A few consumers also mentioned difficulties in redeeming tickets and a lack of clarity regarding the terms and conditions of certain offers.

Based on these reviews

Rated 3 out of 5 stars

I made a purchase and have been trying to reach the company by both email (no response) and phone (holding without any answer). The call back option also does not work. Is this a scam?

Company replied

Rated 3 out of 5 stars

Nothing in the pricing mentioned sales tax would be added at the end. Since tickets sold at the box office include sales tax I was expecting the price of my ticket on this site to also include it. The... See more

Company replied

Rated 4 out of 5 stars

Using the website was great, no problems. However, we called our local AAA office and were told we could stop in the office and get the tickets we needed there. When we drove to the office we were tol... See more

Company replied

Rated 3 out of 5 stars

The total did not show me the taxes and fees that were tacked on to my discounted aquarium tickets until after I entered my credit card info. The taxes and fees brought it up to only a dollar or two o... See more

Company replied

Rated 5 out of 5 stars

I saved quite a bit on tickets! They were sent to me right after I purchased them, but I didn't realize it. I waited on hold for over an hour trying to talk to someone in customer service about it, be... See more

Company replied

Rated 5 out of 5 stars

I have been using Holiday inn express for many years and all has been great. This one in Sanford North Carolina is great with cookies at night and close to most everything food, shopping and eats wit... See more

Company replied

Rated 5 out of 5 stars

What a AMAZING Discount Price to Cirque d Solei @ Disney !!! Thks ID.me for this offer to governments employees...

Company replied

Rated 3 out of 5 stars

Experience was fine. The reason for a 3 star is because on the main page it said total fees was $41. But then when you go pay they add taxes which was almost $12. So it’s deceiving.

Company replied

Rated 2 out of 5 stars

There is no savings using this at our location as you have to order tickets through the AMC website. When you go to the site the vouchers work but there is absolutely no savings once you pay the $4.70... See more

Company replied

Rated 4 out of 5 stars

Experience was good. Not great. It took a long time to purchase my theme park tickets. I was logged into my app but still had to fill in all my information including my AAA member number so had to go... See more

Company replied

Rated 4 out of 5 stars

We ordered our Universal Orlando park tickets. This was our first time using the site through Club Freedom. Everything worked as instructed through the process and we saved a few dollars on our park... See more

Company replied

Rated 3 out of 5 stars

Not real happy about buying regal movie tickets I still had to pay the difference of the ticket total so there was no discount. You might want to check into that because your site states discounted ti... See more

Company replied

Rated 5 out of 5 stars

All info and purchase done in less than 5 mins on iphone and app. Discounted Sphere prices, option to pay through PayPal provided seamless experience. Bravo!

Company replied

Rated 3 out of 5 stars

Site said I was supposed to receive a text message with validation code. Not received after 3 minutes. Asked to resend and that didn't happen either. Asked to send a voicemail code over the phone t... See more

Company replied

Rated 2 out of 5 stars

While promoting up to 40% savings on park tickets this company will try to make it up on fees wiping out your savings. Discovered out after I purchased when realized "Taxes" seemed way to high. Buye... See more

Company replied

Rated 5 out of 5 stars

The process to get Disneyland tickets through member deals was quick and painless once I figured out the travel dates. Purchasing was pretty straight forward and the price was the same as would have b... See more

Company replied

Rated 3 out of 5 stars

It was a smooth purchasing experience and there was a great discount. My only issue is that I was charged without it checking for a prior account so I paid, and now Sam’s is wanting to charge for a re... See more

Company replied

Rated 5 out of 5 stars

I always expect the best from myself and All around me,especially those I do business with. You have succeeded the bar. Congratulations! I say this to fewer and fewer these days.

Company replied

Rated 3 out of 5 stars

I don't really see where I saved money by using the link through the bank of america credit card to buy the tickets? It said a discount would be taken at the end of the purchase instead of cash back b... See more

Company replied

Rated 3 out of 5 stars

Taxes and fees not clearly shown before clicking purchase button. Also: What are “fees!?” Too much fine print. “Savings” number is shown, but savings vs.what? Don’t know if this will turn out to... See more

Company replied

Rated 3 out of 5 stars

I found the online process of ordering very confusing. The "pickup person" - I must assume, is the person receiving the gift? Why wouldn't you use "gift recipient's name" or something like that? I... See more

Company replied

Rated 4 out of 5 stars

My husband and I purchased tickets to see the Lion King on tour in Baltimore. We bought the tickets almost 9 months before the performance through memberdeals. I did not realize at the time I purchase... See more

Company replied

Rated 3 out of 5 stars

I've even on the AAA website and on the phone with AAA for hours yesterday and today. We tried everything to get Kennedy Space Center Tickets with Guided Explore Tour. no credit card would work even... See more

Company replied

Rated 5 out of 5 stars

It doesn't matter how many times I go to get discount movie tickets, I'm still excited every time it happens. When the tickets are supposed to be $30 total, but I get them for under $20 (before taxes)... See more

Company replied

Rated 4 out of 5 stars

Didn’t give me option for name, ticket was for a family member but it clearly have my name on it. Update: Received a call from Richard and was informed it’s a gate ready ticket and should work. Th... See more

Company replied

Rated 2 out of 5 stars

The deal on SeaWorld tickets was a good deal. However, at check out $37 in taxes and "fees" were added to my purchase. These "fees" didn't show up until AFTER I completed my credit card transaction! a... See more

Company replied

Rated 4 out of 5 stars

First use of my new membership for Hertz RAC, Mgr special $20/day unlimited mileage, 2 week business trip to SoCal. Great deal, about equal to airfare + premium car!

Company replied

Rated 3 out of 5 stars

The site tends to be slow but that’s not that big of a deal. I really wish there would be an easier way to redeem tickets. For example to purchase multiple movie tickets and then use online to redeem... See more

Company replied

Rated 3 out of 5 stars

I purchased Disneyland tickets. It comes with $20 dining dollar "certificate". This is misleading. It makes the consumer think they are getting a $20 value for dinning within Disneyland. I did careful... See more

Company replied

Rated 5 out of 5 stars

What made my experience great was how seamless the process was to try to find a hotel. We ended up finding a hotel that was $50 cheaper than anywhere else that we looked. We will be definitely booking... See more

Company replied

Rated 5 out of 5 stars

The NEA click & save website was great and easy to use! I got discount tickets to Sea World much cheaper on this site vs. Sea World’s website! I also purchased tickets to Disney's Magic Kingdom. Initi... See more

Company replied

Rated 5 out of 5 stars

My experience was with Richard from Member Deals. My case was referred to him after a hotel reservation cancellation through the USAA MemberPerks program. It was my first experience using their progra... See more

Company replied

Rated 4 out of 5 stars

I recently had issue with a booking that was cancelled. I was really upset I thought I would lose a chunk of money. To my surprise someone, I believe her name was Renee(I could be wrong) called and f... See more

Company replied

Rated 4 out of 5 stars

Confusing on when vouchers to Seaworld can be used. One statement says park access thru Oct 13, another statement says valid for 12 months from date of purchase. ????

Company replied

Rated 4 out of 5 stars

It was nice to save money on tickets to the Orlando Eye (like a giant Ferris Wheel) and Madam Tussauds. In the past, I have bought movie tickets on here, but the fees were more than the savings, unl... See more

Company replied

Rated 5 out of 5 stars

Easy and quick process. Compared prices between several websites and this was best price offered. Happy to be part of program that supports our healthcare workers!

Company replied

Rated 5 out of 5 stars

Seamless and easy transaction on GovX.com where we purchased our theme park tickets in advance of our vacation. We are looking forward to experiencing Universal Orlando, thank you GovX.com.

Company replied

Rated 4 out of 5 stars

I was pleasantly surprised with my interactions with member deals. We booked a short getaway thru GovX that led us to the MemberDeals website to complete. We were well aware from all displayed ru... See more

Company replied

Rated 5 out of 5 stars

This only took a few minutes. I found a better vehicle at a price lower than several other sites I searched.

Company replied

Rated 3 out of 5 stars

After pricing a movie ticket at $9, the tax was added bringing the ticket price up to over $10.70 each. I got the tickets anyway, but I feel that the price including tax should have been worked out... See more

Company replied

Rated 5 out of 5 stars

The savings on the hotel for the nights that we saved for the two weeks that we will spend during the holidays came out too $411.12. I always check the Veterans Canteen Service for hotel pricing and t... See more

Company replied

Rated 5 out of 5 stars

Service staff was excellent answered all questions and worked in a timely manner. Car was great

Company replied

Rated 5 out of 5 stars

It was quite simple to find the discount ticket page for Walt Disney World and to complete the order. The discount was the best that could be found after searching other options.

Company replied

Rated 5 out of 5 stars

My reservations always go through and are so easy and hassle free. I never have any issues at the hotels I book and there is never any confusion. The prices are also really good.

Company replied

Rated 5 out of 5 stars

Great deals and simple transactions make this a favorite resource! Everything from finding deals to the payment process to receipt was simple, efficient, and quick.

Company replied

Rated 5 out of 5 stars

Very easy site to navigate. Even for someone as computer illiterate as me. No frustration.

Company replied

Rated 5 out of 5 stars

Easy to use online website, military discount show tickets in las vegas, save hundreds on three tickets

Company replied

We perform checks on reviews


Company details

Written by the company

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

LOVE GOVX

LOVE GOVX , very easy and professional to use , good products that they stand behind.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

GOVX made it seamless and easy

GOVX really made it seamless and easy. Got a weekend hotel trip to Tampa,FL with no issues and great member pricing. Would recommend for all things product and travel!

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal experience

Abysmal experience. Purchased Book of Mormon musical tickets a full month in advance, only to face a series of failures:

Had to call 2 days in advance because tickets still hadn't arrived. They promised delivery "at latest the day before" but failed again. Morning of the show, still no tickets - had to contact them once more.

Finally received tickets after waiting another 3 hours, but they were for the WRONG show in the same venue (with tickets that are half the face value of what we paid). Only after multiple contacts did they admit they wouldn't deliver what we booked. Worst part? There were still tickets available directly at the venue for the price category we booked on MemberDeals, so the show wasn't even sold out.

While they refunded the money (so not an outright scam), the wasted time dealing with their support and ruined evening plans cannot be recovered. The stress and disappointment of having tickets fail on show day is inexcusable.

October 24, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We completely understand how frustrating it must have been to deal with ticket issues, especially on the day of the show.

We’d really like to look into what happened and make things right. Could you please share your order number so we can investigate this further?

Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience you experienced.

Rated 3 out of 5 stars

Unreachable

I made a purchase and have been trying to reach the company by both email (no response) and phone (holding without any answer). The call back option also does not work. Is this a scam?

October 22, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize that you are unable to reach us. Please provide us with the order number and we will reach out to you.

Rated 5 out of 5 stars

Awesome site!

Easy to use website. great deals for any attractions

October 22, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the website feedback. Enjoy all the wonderful deals and thank you.

Rated 5 out of 5 stars

What a AMAZING Discount Price to Cirque…

What a AMAZING Discount Price to Cirque d Solei @ Disney !!! Thks ID.me for this offer to governments employees...

October 20, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We hope you have a great time at the show. Enjoy all the great deals, and thank you for being a wonderful customer. We appreciate the awesome feedback.

Rated 5 out of 5 stars

This only took a few minutes

This only took a few minutes. I found a better vehicle at a price lower than several other sites I searched.

October 18, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback and are glad you found a car at a great price. Thank you and enjoy!

Rated 3 out of 5 stars

Experience was fine

Experience was fine. The reason for a 3 star is because on the main page it said total fees was $41. But then when you go pay they add taxes which was almost $12. So it’s deceiving.

October 14, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize but taxes are shown at the end. Please reach out to us and we can break down all taxes with fees.

Rated 5 out of 5 stars

Saved on SeaWorld tickets

I saved quite a bit on tickets! They were sent to me right after I purchased them, but I didn't realize it. I waited on hold for over an hour trying to talk to someone in customer service about it, before realizing I already had them and hanging up. I had also emailed customer service and it took them over 48 hours to get back to me. So overall I gave them 5 stars because I saved money, got the SeaWorld tickets immediately, and had no issues using the tickets. I do think they need to improve their customer service availability for urgent situations like using tickets you buy the same day, just in case there are any issues. But I'd use them again!

October 8, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

First off, thank you for the 5-star review — we’re really glad to hear you saved money and had no issues using your SeaWorld tickets! That’s exactly the kind of experience we aim to deliver.

That said, we completely understand your frustration with the customer service delays. Waiting on hold for over an hour and then not getting a timely response by email is not the kind of support we want to provide — especially when timing can be critical for same-day tickets. Your feedback is being taken seriously, and we’re actively working on improving our response times and support accessibility.

We really appreciate you giving us another shot in the future, and we’re committed to making your next experience even smoother.

Rated 4 out of 5 stars

Using the website was great

Using the website was great, no problems. However, we called our local AAA office and were told we could stop in the office and get the tickets we needed there. When we drove to the office we were told they don't do the tickets there and we could do this online. It was like we were a problem. Not great customer service.

October 8, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize you were not able to get the tickets at the office. Please call our team and we would be able to assist you over the phone. Thank you.

Rated 5 out of 5 stars

Best location in Sandford

I have been using Holiday inn express for many years and all has been great. This one in Sanford North Carolina is great with cookies at night and close to most everything food, shopping and eats with pleasant sights also. Have stay before!
The reservation through GovX was fast and with savings this time.

October 4, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback and glad you like the hotel you booked. Thank you and enjoy all the great deals.

Rated 1 out of 5 stars

Please stay away

Please stay away. They submitted another order by mistake and whenever I call they never answer. 1 hour or more on the phone or calling first thing in the morning and no response. I left my phone number and sent them an email where they said they would reply and no answer so far it's been more than a month.

October 2, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We spoke with the guest today on an order that we took care of in June. We advised her to check with her bank to see about her funds on her orders. We apologize she is not able to see her refunds, but it sent through to her bank back in June.

Rated 1 out of 5 stars

Thought I was getting a decent deal on…

Thought I was getting a decent deal on a car rental. I guess you get what you pay for. The taxes & fees were not included in the original quote. Thus, these charges we basically another days car rental. A second issue was that I made one car rental, I was sent 2 e-mails with order numbers and only one confirmation. It took me 3 pone calls, inclusive of a hang -up after waiting, and after asking for a call back on another call, I was never called back. Once customer service was finally reached, I was patronized and told that they messed up the first order, so they ordered again so I had less of a hassle. Hello.... waiting for hours on hold and for a return call is not less of a hassle. What ever happened to communication?

September 30, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback — we’re truly sorry to hear about your experience, and we understand how frustrating this must have been.

To help us look into this further, could you please provide your order number? Depending on which option was selected during booking, the confirmation will outline what’s due at the rental desk. Some bookings do require full payment upfront, while others — especially those booked through third-party providers — may not include taxes and fees, which are then due at the counter.

Once we have your order number, we can clarify what was included and help make sure everything is properly addressed.

Rated 1 out of 5 stars

Price changed after checkout

Price changed after checkout. I was quoted $418 all fees included. Then after checking out final price was $48 more than shown on the prior screen. I have been trying to call the customer service number for 30min to dispute this issue and no one is picking up the line. This seems real shady and is poor business tactics.

September 30, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for reaching out, and we sincerely apologize for the confusion and any inconvenience caused.

Please note that while the quoted price may include all applicable fees, taxes are calculated separately at checkout and are not included in the initial quote. This is standard practice and outlined during the final stages of the checkout process.

To further assist you and review the specific details of your order, could you please provide your order

Rated 1 out of 5 stars

The discounted price for Disney tickets…

The discounted price for Disney tickets ended up costing us more as it was for the lowest tier- we ended up paying MORE than the regular price to go on the day we planned. The added on dining dollars are very misleading and can only be used mostly at random restaurants outside of the park. In addition you need to still purchase a gift card in order to use them so you end up spending MORE just to use what was given to you.

September 26, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our guests, as it helps us improve and ensure transparency in all aspects of our service.
We understand your frustration regarding the tiered pricing structure of Disney tickets. Disney does implement a dynamic pricing system, where ticket costs vary depending on the day of your visit—higher-demand dates fall into higher pricing tiers. We’d be happy to locate your order and review the pricing details with you.

Regarding the dining dollars, we understand your concerns. These credits are offered as an added value but do have limitations in terms of where they can be used. The requirement to activate them via a gift card is a standard process, but we realize this may have caused some confusion or inconvenience.
Our goal is always to provide a great value and a smooth experience for our guests.
Please feel free to respond with your order number and we will investigate the pricing as well.

Rated 5 out of 5 stars

First time purchase using sute

Information explained. Easy to complete continue as is, and you will be successful.

September 20, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy all the deals.

Rated 3 out of 5 stars

$$$$

Could do better by giving me some deals or promo codes please and thanks

September 17, 2025
Unprompted review
MemberDeals logo

Reply from MemberDeals

As we get into the holiday months we will let you know by emails and advertisement campaigns on any promos and specials. Please subscribe to all emails and check out website as well.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look