Martins of Hawkhurst LTD Reviews 63

Prompt friendly service, as always, at competitive prices. Service is always over and above.

Very efficient, friendly, great attention to detail and good value. Many thanks to team at Martins.

I was made very welcome when I visited the store and received excellent advice.
We arranged when I would receive delivery and have the dishwasher fitted. James was charming and did a fabulous job, he also pointed out a fault with my drainage pipe and reattached it for me!
Absolutely first class service!

Speed of fuss free order delivery and installation

Delivered within the delivery window and given some advice on how to install the appliance.

Martins of Hawkhurst were extremely helpful - They found the perfect fridge freezer replacement for me, delivered it and took away the old one. They also provided a similar service for me regarding a washing machine. It's very reassuring to have a company like this close at hand and I strongly recommend them.

Have used martins many a time over the years, very helpful staff, Bill has helped in the past with appliances for my rental and for our new home.
It’s good to shop local.

Needed a new washing machine. Martins had an excellent choice of machines in Stock. Went for Bosch. Only two days later the machine was plumbed in, given a test run and the old machine taken away.

I have used Martins before and will always go back. Their prices are great, they are pleasant to deal with and provide a service “beyond compare”.

Independents like this really deserve to survive.

Made a telephone call to ask if an item was stocked. Bill was very helpful even giving advice on fitting engineers and alternative products! I rang back and ordered my goods and had a confirmation email a few hours later with date and time of installation. Excellent and great to support a local supplier!

Excellent, personal service.
Order placed online, received a follow up call to verify order the following morning, confirmed delivery date and method of delivery with rough timings, delivered in un damaged box, taken into my house and placed where I asked, on time.
What more could you want from ANY business? Nothing.
Don’t try to save minimal amounts by shopping with huge companies who don’t care.
Shop with a local business where their reputation matters and our local economy benefits.
MARTINS of Hawkhurst will be at the top of my list …. In fact they should be at the top of everyone’s list…
Thanks for a PERFECT service, MARTINS!

The service we received in the knocking of two rooms into one and the fitting of the new kitchen has been exceptional. The advice given was spot on, all our requirements met and the workmen employed top class. We cannot recommend Martins especially Scott enough.

Excellent 👍 professional and speedy service. Highly recommended.

I am an ancient, immobile customer. I was given the very best of service. The guy, who came to install the item, was so helpful and even cleaned the floor, where the old model had stood. I would have absolutely no hesitation in recommending this firm - efficient, helpful and a wonderful service. My very grateful thanks to all at Martins.

This company is first class,from the first enquiry until delivery so impressed with the great service

Old fashioned , and increasingly hard to find, Customer Service.
Listen to the customer's story-give honest advice-provide a helpful local service contact. And express pleasure when that results in a repair rather than a cooker sale.
Thank you very much Bill for saving us from a lot of expense and hassle .

Thank you for the excellent service we’ve received from your company.
From the very first point of contact to the ordering, confirmation, delivery & installation we’ve had the very best!
The young man who delivered & installed our washing machine was so knowledgeable about the product & guided me through the running & maintenance.
I will be recommending your company and thank you once again.
The Calgon & service cleaner have been purchased!

Friendly and helpful on initial contact. Followed by prompt service and delivery of item ordered. Then installation was seamless by a lovely fitter.

We highly recommend Martins of Hawkhurst you won't be disappointed! It's been 15 years since we last updated our kitchen so we were approaching this whole project with some trepidation. However after meeting Scott at the shop, we were reassured that we were dealing with people who absolutely knew what they were talking about. He talked us through all our options and gave us some excellent advice and ideas about what we could do with our existing kitchen which we decided to refurbish and repaint rather than replace. Patrick and Phil who installed everything were excellent throughout and we were told clearly what was happening when. Costs were transparent so no nasty surprises and we've ended up with a fabulous kitchen that we're absolutely delighted with. Thank you so much Scott and the team!

Very efficient and speedy service when purchasing a new washing machine, very happy to recommend.

I have used Martins on several occasions over the years, and never been disappointed. However, the true test of service is what happens when things go wrong. I recently purchased an appliance, which had a fault, followed by the replacement having exactly the same fault. Martins were exemplary in how they dealt with the issue; understanding, speedy and keen to resolve the matter. They did this with flying colours so, in my view, buying from Martins is a win/win. If things go well you will have a competitively priced item alongside exemplary service. If things go wrong you can be assured they will go the extra mile to resolve matters.