Martindale-Avvo Reviews 15

Gave us no leads. We cancelled our service in Feb. (the company confirmed the request), then we got billed for the next 3 months. Now saying they have no record of it. They make you jump through hoops to cancel.

You can potentially pay monthly for nothing. They hide the ball about how to get a high “avvo” rating (so you even have some exposure) and you just hope your rating improves based upon reviews. Perhaps, at this point, they’re so saturated with customers that you’re another drop in their bucket and have to share the market with too many other attorneys.

The sales people employed do work hard to sell the product, but the product is poor, bad leads - people looking for free services, and the leads appear to be sold to many attorneys at the same time. So no exclusivity. it is impossible to get a refund on bad leads.

Their services require strenuous profile building and solicitation for reviews multiple times by clients as the reviews to not post across all three subscriptions. Their engagement was nearly immeasurable compared to other subscription services i use for directory listings. Their prices were also nearly three times the amount as other much more effective directory listings. After multiple communication up their chain of management, they declined to mutually cancel the contract in good faith and insist that I pay the 60% buyout even though i have had zero client conversions form their services.

Literally lied about everything they do...I cannot believe the blatant lies they present when they are trying to sell their services. DO NOT deal with this entity you are literally throwing your money away and get nothing in exchange. They have zero traffic, zero leads, zero anything.

Misled by sales rep who assured us we would receive leads through their "leading" industry sites. Thousands of dollars later and zero results. Definitely better marketing options out there. Don't walk away -- RUN from this company.

Quick reply, and knowledgeable with the issue that I was coming across.

My website went live several weeks ago and I have had no activity.

It’s a shame you can’t leave less than one star review because this company is downright criminal. They told me when I signed up that I could cancel it any time if it wasn’t working. Almost 12 months later I have not received the first client at all from this company, that’s paying every month $370 for their marketing campaign for their profiles. Profiles that they would not even help me set up or communicate with me about how they were doing what I needed to do to improve them for eight months, I heard nothing at all From my account then when I tried to cancel, I was told I would have to pay 60% of the remaining balance on my account just to cancel. They say they’ll consider giving you a refund, they will not give you a refund.

This is a company that wants to bleed, small law firms and solo attorneys dry. Do not ruin your business by trusting these people. I wish I had review these reviews before wasting thousands on them.

Back in March of 2023, I received one of those dozen Martindale Avvo emails we all get weekly, advertising their "preferred results," "county cross-reference," and "professional profiles" across all of their platforms at $2,029.93/month. The referrals they provided as examples and the number of referrals provided over the year were, shockingly, not what was advertised. For the year, I received a grand total of 112 calls. Of those 112 calls, 54 were less than 1 minute, and only 20 were greater than 10 minutes in duration. Of those 20, at least 3 (but I suspect 7) were actually referred to me by other lawyers, and they just googled the number that MA had posted for their tracking purposes. Not a single lead converted, and if someone calls me with a probate or trust administration/litigation case, I almost always convert (which tells me that none of these people actually had a probate case or one I would take). I recognize none of the names on these calls other than those referred by other lawyers.
This is all bad enough... 13-17 leads over the course of 12 months all for $24,359.16, resulting in $0. But it gets much worse...
When I originally signed up, I got approval from the sales associate and management for a month to month term--I was highly skeptical of these leads, and my other lead system is a 3 year contract but with a guarantee that the referrals will meet the spend (and they always exceed). I said I wouldn't do this unless it was month to month, but they would only approve over the phone. On top of that, I explicitly accepted the agreement in writing by stating: "I accept one year." After the first month I called to cancel, because the two or three calls I received were not even adjacent to my practice area, at which point I was told I couldn't cancel without buying out the contract. I told them to check with the management on my month to month approval, and I was told 'there are no notes.' Again, in August of 2023, I emailed demanding to cancel, at which point I was told I could cancel if I paid 60% of the remaining contract. I told them I would just finish out the year at this point, rather than taking a $8k+ bath. In writing that I wanted to cancel (twice), in writing that I was only agreeable to one year term.
Guess who auto-renewed? I was charged an additional 5 months. I called, they told me to pound sand, read the contract. I went through the entire situation. Pound sand. They also sent me a spreadsheet with all of the good work the profile has done (the 13-17 original leads with $0 to show). They also include the email chains where I say "I approve 1 year," and where I requested to cancel in writing back in August 2023. They then tell me they are also going to charge me for September because I didn't request cancellation in writing within 30 days...
Absolute theft. Absolute trash product. Absolute abysmal service. During my entire contract they continually hounded me to increase my spend with them after demonstrating the uselessness of their product. I have canceled and blocked future charges, I'm working up the BBB complaint, and I'm informing the Florida Bar as well, but I just wanted to let all of my peers in practice know who don't already; block their emails, hang up on their calls, and do your best to not give them a dime.

Don’t do this! It’s a money loser. What you get is solicitations from web developers. The promises are meaningless.
It competes with Nolo where Martindale has thrown its support.

I only left one star because I could not leave less. These people are crooks. We signed up for the pay per lead service. First, the leads were terrible and never had money to hire a lawyer. Second, I cancelled the service in January, but never received a response from my representative. I contacted him again in February and finally received a response assuring me that the service was shut off and I would not receive further bills. It is May, I am still receiving bills, which I have disputed on my credit card and blocked this company from charging me further. When I call customer service I am told I must speak with my account rep, who I am promised will call me back. He never calls. I was promised his superviser would call. He never called. Now they have contacted his supervisor and his supervisor's supervisor and I am promised one will call me back by the end of the day. Yeah right. At least the credit card company has my back.

acting as nolo or martindale-Nolo ...AVOID this is worse than burning cash - WASTE of TIME - UNFAIR ...This is borderline worthless failure - no value - read otter reviews for 6 months ..Martindale nolo begged for a lawyer of NASHVILLE Davidson county - adn it cut its leads fee from $72 per by 33 % to about $47.. injury referrals .. promising 20 leads per month and numerous good cases.... after a week - 4 leads - NONE respond to ANY calls or texts - 2 persona later said they DID NOT ASK for a lawyer and one phone # finally verified - it was not her name or request - person also claims NUMEROUS phone calls from this .. I wonder if these are actual leads or if Nolo is taking other information I asked for a refund or lead CREDIT -- NOTHING offerd - NOLO Martindale REFUSES - they know this is a worthless -- same company same problems it had a few years ago when ran as "internet marketing" - THEY REFUSE to REFUND my $742 PAID UP FRONT credit card fee... comments are my opinion adn based on my experience - BEWARE They know this is a bad service READ other REVIEWS over past year.