Long-time customer here
Long-time customer here. Sites are down entirely too often. I like Hostgator pricing but service has degraded in recent years. Too difficult to reach support but worse, the frequency that my sites go down has definitely increased. I don’t recommend Hostgator shared hosting if uptime is important to your business. Ironically, as I’m writing this my sites are down...
Update: after my review this morning, a Hostgator Support Manager reached out to me today, provided help with resolving my issues, and escalated my issue so I can ensure my remaining problems are addressed by support. Today Hostgator reminded me why I first chose to trust the company with my hosting needs so long ago. Thanks, Hostgator!
February 20, 2020
Unprompted review