As so many others have reported this casino is a pure scam, they will never pay out your winnings. I won 1000 Euro on MadCasino and 3800 Euro on their sister site TucanCasino and they closed my account claiming i breached their terms, without specifying which part of their terms i supposedly breached. Mind you i only got an email from TucanCasino, MadCasino just closed my account without giving me any information. I have written several emails to their support, both to MadCasino and TucanCasino, with the first email being over a week ago and they have completely ignored me. Never deposit to "Softon Ltd" casinos, they are all a complete scam.

UPDATE:
Contacted their complaints department as suggested in their reply and the only thing they responded with was "banned due to breach on tucan - refund tf provided from tucan email". No information on what the supposed breach of terms was, and no information about why a supposed breach on Tucan means that they can just steal my winnings on MadCasino.

Also no thank you to the 25 Euro that you offered me to delete my Trustpilot review.