DA

Dan

United Kingdom

Reviews

Review of Mad Casino


Rated 1 out of 5 stars

Played last Saturday and won £2,500 and…

Played last Saturday and won £2,500 and still no further forward with trying to cash it out, I sent my documents straight away for verification and withdrew it. I’ve tried to speak with the chat and they keep telling me different things and that I need to wait but then when I ask more it just disconnects and doesn’t allow me to start another chat. They are quick to take peoples money instantly but never have want to pay out. It’s ridiculous

August 30, 2025
Unprompted review

Reply from Mad Casino

We’re truly sorry for the frustration caused by the delay in processing your £2,500 withdrawal since last Saturday, despite sending your verification documents immediately, and the inconsistent responses and disconnections from our chat support. We understand how unfair it feels when deposits are instant but payouts are delayed. Our team takes these concerns seriously and is committed to resolving this promptly. We’ve escalated your case for urgent review to ensure your verification and withdrawal are processed or a clear explanation is provided. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.

Review of Rolletto.com


Rated 1 out of 5 stars

After depositing £300 and playing for…

After depositing £300 and playing for hours to finally reach the wagering requirements I got up to £1,618 and spending hours trying to verify my account it finally all verified, this morning I woke up with an email saying I’ve had all my winnings taken away and my account suspended. This is pretty much stealing. Quick enough to take peoples money then as soon as it means they have to pay back they don’t want to. I’ll be taking this further until I get the money that I have clearly earned. (They have now replied to my review on in under an hour funny that because they have point blank ignored my emails directly to them but soon reply when they think the company is being exploited publicly. Apparently a breach of the promotional rules, when all the promotional rules stated was that they match your deposit and you have to wager 30x the requirement. I did both and now they don’t want to pay because I’ve won. They’re quick enough taking peoples money but as soon as people want to withdraw there winnings it’s all of a sudden a breach of rules. Don’t use this site there a complete scam and all you will end up doing is losing your money and being ignored.

August 28, 2025
Unprompted review

Reply from Rolletto.com

Dear Dan,

We have carefully reviewed your case and the decision was made in full accordance with our Terms & Conditions. The winnings were removed due to a breach of the promotional rules. Our obligation is to ensure that all rules are applied fairly and equally to every player.

All promotion terms and conditions are available on our website.

Best regards,
Rolletto Team