Luvsteps Reviews 45

TrustScore 1.5 out of 5

1.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 1 out of 5 stars

Scammers, purchased Nike Air 270 trainers that never arrived. After getting in touch with them they stated that I had been refunded which was not the case. Thankfully my credit card provider was able... See more

Rated 1 out of 5 stars

Low rating speaks for itself, but annoyingly it had higher stars when I purchased some trainers from LuvSteps who have a clear returns policy where you pay return postage if you no longer want the... See more

Rated 1 out of 5 stars

SCAMMERS.Do not purchase anything from this company. I stupidly ordered some new Nike Zoom running shoes, they didn't turn up. so looked on this website at the reviews and realised my stupidity . I... See more

Rated 5 out of 5 stars

I gifted these luxury leather pumps to my sister for her birthday, and she was ecstatic! she wore them to a formal occasion, and everyone complimented her on how beautiful they were. The red bottoms a... See more

We perform checks on reviews


Company details

  1. Shoe Store

Written by the company

Luvsteps is owned by MTKH CLOTHCRAZE LTD Business Number: 15620740 Business Address: 24-26, Arcadia Avenue, FIN009/14871, London, N3 2JU, UNITED KINGDOM. Business Email: contact@luvsteps.com Phone Number: +44 730 830 9456


Contact info

1.6

Bad

TrustScore 1.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Scammers

Scammers, purchased Nike Air 270 trainers that never arrived. After getting in touch with them they stated that I had been refunded which was not the case. Thankfully my credit card provider was able to refund my money.

August 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scammers

I ordered two pair of trainers. One has never arrived. I have sent multiple emails and there has been no reply from the company. The pair that did arrive don't look to be genuine. Stay away from this company!

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Breach their own policies - DO NOT BUY FROM HERE

Low rating speaks for itself, but annoyingly it had higher stars when I purchased some trainers from LuvSteps who have a clear returns policy where you pay return postage if you no longer want the item

LuvSteps completely refused to accept a return and breached their own policy and many consumer trading laws, therefore I had months long battles to get a response and for them to acknowledge this. I had to escalate with the bank to get a refund which was again very time consuming, and finally LuvSteps, still ignoring the fact they breached their own policies, offered 25% refund…

DO NOT BUY FROM THIS WEBSITE

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE!!!!!

This business trades in counterfeit goods and PayPal protects them over the consumer!!

I got told if I want a refund for my fake trainers I have to return them to the criminals in CHINA at my own expense!

Avoid like the plague and boycott PayPal too!!

June 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAMMERS!

Ordered some nike kd 16's. My order was cancelled and no refund has been given. No one answers the phone, customer services respond with vague responses then ghost you. Absolute scammers! DO NOT BUY

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS.Do not purchase anything from…

SCAMMERS.Do not purchase anything from this company. I stupidly ordered some new Nike Zoom running shoes, they didn't turn up. so looked on this website at the reviews and realised my stupidity . I emailed them to cancel my order , and received a response telling me I couldn't cancel the order, even though I had not taken delivery.
The shoes finally arrived and are clearly fakes and obviously they will not accept them back.
Disgraceful that they can get away with this but will make sure they are well publicised and have certainly learnt my lesson.

July 17, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Please do not buy

Please do not buy. I ordered Nike trainers and then read the reviews!!! The shoes arrived and I verified them to be indeed fake as suspected. Chasing paypal for refund.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Fake fake avoid this website do not order

Don’t order from this website there Selling fake trainers I ordered and didn’t receive I contacted the seller regarding this matter no reply luckily I did through PayPal and opened a case the next day trainners arrived soon as I seen them I contacted him again no reply then I went back on my PayPal sent photo and told them everything and I got my money back to save your time just avoid do not order from here it’s a fake website selling fake products

July 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY BLATANTLY…

DO NOT BUY FROM THIS COMPANY BLATANTLY FAKE TRAINERS NO REFUND COMPLETE RIP OFF MERCHANTS PLEASE PASS THESE REVIEWS ON TO EVERYWHERE…!!!!
SERIOUSLY
THIS A SCAM…..!!!!
THERE PRODUCTS ARE CHEAP FAKE CRAP!!!!

June 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS SITE.

DO NOT PURCHASE FROM THIS SITE.
I’ve just learnt a valuable lesson, always check reviews for e-com…we do it for restaurants/hotels etc but it never crossed my mind to check when buying sneakers.
Fake shoes and “customer service” person that’s trying go to make it very hard for me to return the shoes.

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use this company

Do NOT use this company. I ordered a pair of Nike Alpha Fly running shoes and tracking said they had been dispatched to Evri.
7 days and no sign of the shoes and no progress with Evri.
The company does not respond to emails and does not answer the phone.
I believe this company to be fraudulent.

June 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look