Lottie London Reviews 116

Awful company. Ordered a Christmas gift and it was said it had been dispatched, but never arrived. Have emailed multiple times and only received one reply when we approached the CEO on LinkedIn. Has s... See more

I wish I could give a ZERO instead of a One star. Placed and order for outer banks cologne and makeup on 11/30/24. Received an automatic email stating it was delayed on 12/11/24. Tried to reach out to... See more

I ordered the Outer Banks Perfume for my daughter. I waited patiently for 1 month. I received 1email asking me to be patient because they were running late bc of Black Friday sales, even though I orde... See more

I placed an order in November for outer banks perfume. My card was charged immediately and I got an email confirming my order. A couple weeks later I got another email saying there was a delay because... See more

I've previously ordered from Lottie and received good products,I'd had an issue with one product so contacted them and they gave me a 10.00 goodwill credit.Beginning of December 2024 I ordered a masca... See more

Ordered items for Christmas almost a month ago on Black Friday. Never received the items nor have they even bothered to respond to any emails asking about the order. Sure, maybe you got overwhelmed wi... See more

I ordered the Outer Banks cologne for my son for Christmas way back in early November. I emailed several times and received emails saying their Black Friday sale was more than they expected. However,... See more

Ordered a make up box on Nov 23rd as part of the Black Friday offer, product is still “being prepared”. I have sent 5 emails to the 3 different email addresses they have and 2 direct instagram message... See more

What’s going on Lottie London? I’ve been a customer for a very long time, and now you don’t even bother to answer any customers emails or comments? I’ve ordered some mascaras, nails and a lipstick. I... See more

Do not order from this company. They immediately take your money from your account and then do not fulfill. I have sent multiple emails and received one generic response stating they were overwhelmed... See more

Order for 2 Outer Banks perfumes that I placed on 10/28 is still sitting unfullfilled. I have emailed multiple time to both US and UK (before I knew there was a separate customer service for the US).... See more

Ordered mascara on 22/11/2024 in time for Christmas and got a confirmation e-mail. Order not received. Sent x3 e-mails to customer service with no response. Have reported to trading standards. Will ne... See more

Absolutely disgusting I place an order December I have not received anything yet! I have sent several messages and NOTHING! Do not order from this company! Rip off!

Ordered on preorder 2 x Super Fake Mascaras. Order went through fine and I expected to wait maybe a month tops? Now 20th Jan, no updates, no mascara, no contact. Attempted to contact Lottie... See more

Placed an order back in November for my daughter for Xmas & yet to receive my products. Numerous contact with emails/ Facebook & no response. Very poor customer service- do not order from this compa... See more

I ordered the outer banks perfume for a gift for my daughter for Christmas back in mid November. On November 29, it was marked ready to ship. It’s sat “ready to ship” since then. No replies to emai... See more

Have used Lottir many times, but something has gone wrong this time. I made an order on 26/11 and have received nothing. I emailed several times and eventually received a reply saying the items would... See more

If I could give negative stars, I would. I placed and paid for an order in November and now it is late January and I still have not received my order. When I check the site it says “unfilled.” I hav... See more

Scam. Do not order. I preordered OBX perfume in October, was told it would ship in November, which is when they charged me. Tracking info says shipping label created and USPS awaits product since 11/2... See more

Listen, the products and marketing look legit and they campaigned hard for Black Friday / Holiday sales. I don’t know if it is a scam or not, but to me it is seemingly scammy now. My order +$1... See more

Ordered on November 11th a whole bundle deal about 70 dollars worth never received my order they stated it would be here by Christmas! Tried emailing them several times heard nothing back got no refun... See more

ordered perfume on 11/13. got a shipping number on 12/6. never shipped. and shipping number they provided me with was a fraudulent number. I received an email from post service today saying it was del... See more

I also ordered the Outer Banks perfume for my Granddaughter for Christmas and never received it. I placed the order on November 25. I sent an e-mail on 12/10 and got a response on 12/13 that said th... See more

Ordered a pre order item and received tracking and it never shipped. Have reached out multiple times and also asked for a refund since I never received and haven't heard anything. Worst customer serv... See more

I would use zero stars but had to choose one to enter the review. Ordered outerbanks Pogue perfume November 30 has not been delivered and no responses to my 6 customer service inquiries and 2 emails.... See more

It turns out there are 2 companies with very similar names which led to the confusion, so beware of lottie.london as they are a bunch of crooks, but Lottie-London is a reputable fashion company I... See more

I placed an order on November 27th and my account was charged on November 28th and as of today December 20th I have not received my order or any answers to my questions about my order. Tracking shows... See more

If I could give minus stars I would. I never received my order from 11/30/24. I have emailed and tried their contact form on their site 5 times. I also messaged them on Instagram. I have gotten no re... See more

I feel like I’ve lost my money I spent on the new obx perfumes. In total I spent 108 dollars and I’ve had to email several times and only got a response once. I understand that they are founded in the... See more

Don't buy anything here! Overpriced low quality Chinese production. The customer service was OK at the beginning and promised me to rufund partial after my claim. But I did not receive any refund... See more

I recently place an order which remains unfulfilled. I have had to raise a case with PayPal as I have sent emails that enquire about my order that are just being ignored. It is a shame as this used to... See more

I have previously ordered products with Lottie London, with no problems but something has gone seriously wrong with the company’s customer service recently. Ordered placed and paid for 5th Dec, nothin... See more

Ordered the bundle but as someone else has pointed out it was a lot of dark dingy colours that will never suit anyone fair skinned, clearly just off-loading stuff they can’t sell. Very disappointed. C... See more

I give it o Stars I too have been ripped off by Lottie took my money on December 1s still waiting for my stuff. Contacted three times no response..

Pretty horrible customer service from Kyle a supposed manager. Really embarrassing for a company that doesn’t notify consumers if there are any delays and only try to resolve with asking to cancel you... See more

I ordered the Outer Banks perfume for my daughter at the end of November and have still not received it. I’ve tried multiple times to reach out to them and have no correspondence or refund.Very disapp... See more

I ordered the outer banks perfume early November of this year for my granddaughter for Christmas. I have not received my order and Christmas is just a few days away. I have emailed them because they... See more

Made an order on 21st November and I’ve never received it. Sent several emails and online enquiry forms but no reply! Absolutely shocking company!

This company will not respond to emails letting customers know when their order will ship. Orders are taking months and no answer from the company. They take your money from the bank quickly though.

I purchased on 11/11. It has been in pre-shipment since 11/28. There has been zero customer service communication, zero response to my emails and messages. Just took my money and I have nothing for it... See more

Bounce bright light shade Unfortunately I had a reaction to this product. I have not had a reaction to make up before so didn't hesitate when I purchased this following some social media adverts comi... See more

Ordered the Outerbanks perfume on 12/4/24, 5-7 day shipping promise. 12/12/24 received email that they are on backorder due to black Friday sales. Emailed 12/20 and again on 12/27 for an ETA on my ord... See more

Company is a scam. I preordered the obx perfumes and never received them. They took $63 from me and no product. Do not order from them. Tried communicating on all platforms and all I got was ghosted.... See more

Placed order at the beginning of December, ‘view order status’ link directs to a page that just says ‘forbidden’, items never received, no refund given, no response to emails or online messages. S... See more

I ordered the outer banks perfume on 11/12 and still have not received any product I have reached out on several occasions with no response. Worst customer service I have ever experienced.

I never received my item. I reached out to customer service several times with no response. They indicate a shipping label was created but the item was never sent. Buyer beware.

I should be able to give 0!!! I placed an order on December 1st. I sent several emails with no response. Horrible customer service. No package and no refund.

It’s been forever now since I placed an order and it has yet to ship! Customer service says would receive before Xmas but tons of people have are having the same problem, as far back as mid nov! I hop... See more

This has truly been such a nightmare of an experience! I ordered a $38 mystery vault box on Dec 1, 2024. (I am so, so tired of typing that line right there..) Finally on Dec 13, I get a reply from cu... See more