David

The hotel was clean and tidy but it is starting to look tired! The bathrooms need updating with just a shower and please please put enough shelves in the bathroom to accommodate all your stuff.
The staff were very friendly and helpful.

Great customer service, lovely products, well made but not ridiculously expensive, though they look it!

I ordered (as suggested by them) my normal size - a size 20 - according to them that is a XL - which I discovered today when it arrived, is actually a size 16 and no use to me. Why do they give incorrect advice?
I need to return this but strongly resent having to send it all the way back to China (especially when they have a warehouse over here) at my own cost when the reason for the return is their fault!
Why do they deceive your customers? It’s crazy!
DONT BUY FROM THEM!

Loida Ramos was very helpful with a tricky situation.

I bought a tap from them approximately 3 years ago, it has a 5 year guarantee on it. It has failed and now leaks constantly and sometimes the spout disengages and water spurts everywhere. I have contacted Fountain Softeners endlessly and for over 6 months now. They appear to deny all responsibility and keep blaming their supplier, Coriandoli. They have promised a new part before Christmas but of course it has not arrived! I have tried to be pleasant throughout this process but after speaking to James (who has no customer service skills whatsoever) I am feeling it is time to resort to Watchdog etc. Very very disappointing. My advice, do not buy from this company.

Don’t purchase anything from them because if you need to return it, they won’t pay you back!! And the trousers really don’t make any difference, very disappointing.

They are fraudsters, they don’t send what you order!

Very unhelpful manager, extremely patronising, he didn’t seem to understand what walking boots were for. Never been made to cry in a shop before.
So different from my last experience there.and going by their response to this, they can’t read either!!,

The worst trousers ever!
I am feeling very cheated. I purchased a pair of The FLI softshell pants (not cheap) which are described as ‘warm’.I received mine and wore them outside (it is 4 degrees, not really that cold) thinking I would be nice and warm, but I was colder than when wearing my normal trousers. I am extremely disappointed.
They also make a hideous noise when you are walking.
Feeling totally conned that I have wasted my hard earned money on a pair of sub-standard trousers that do not perform as described.
Have complained to the company, but they refuse to accept what I am saying.

I purchased a thick winter coat in January 2021, almost immediately the zip puller broke off and now the zip has gone completely. Obviously as it is a very warm winter coat it has not been worn more than half a dozen times. So it cannot be given to charity, I can’t use it as it is and it is too good to throw away, but I could get the zip mended which will cost me approx £30. Damart offered me £10 refund trying to say the coat is 2 years old, somebody can’t do their maths!! I think they should have offered more as the zip is obviously faulty. Not happy! Not impressed with Damart customer service.

The assistant was very nice, patient and helpful, great service. An American young man.

Very clean, comfortable quiet hotel. Hit a couple of snags but they were dealt with well, and very quickly and efficiently. Breakfast very nice. Can recommend, will be staying there again.

Love my pillow, really feel that I sleep better now I have it. Unfortunately there was a slight issue with the positioning of the zip in the pillow case, but having contacted Emma I received very good customer service and the issue is now resolved and I will be getting a replacement.

Very nice, well made furniture. Clear instructions. Arrived expediently.

When I arrived I was directed to the right section and told a young man would help me. Well he was useless! Then someone from ‘Camping’ arrived and he did his best and I was on the point of walking out from lack of any real help when a lady arrived and she was brilliant! So helpful, full of good advice so consequently I bought a pair of walking shoes. What a difference!

When I pay for delivery, I expect it to be delivered, not sent to my local store to be collected! Then when, after waiting for 40 minutes to be connected to customer services, for the call to be ended before the problem has been resolved!

Very efficient service, posted my test off to catch the 5.0pm post and got my results the following evening, so essentially a 24 hours service. I was uncertain of the turn-around time and was accounting for 72 hours but needn't have worried.

They take your money quickly enough, then when the product is not as described (despite the fact they have a refund/returns policy) it is like grappling with smoke trying to get a refund or a return organised. DON’T BUY FROM THIS DECEITFUL COMPANY. I am pretty sure they do not abide by trading standards.

Bought a sweater from them after carefully following their instructions on measuring etc. When it arrived it was not as described, it was tight and stretchy, just horrible. Tried to return it but as usual when dealing with the Chinese they do not uphold their returns policy and are just despicable to deal with.