I can’t give 0 stars. As every other reviewer has said, this was my worst investment ever. Avoid at all costs - I pray they close off all my investments soon so I never have to deal with them again.... See more
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I'll keep it short - avoid at all costs. These guys are absolute jokers who clearly have very little knowledge or understanding on how to build and manage a property portfolio as can be seen by t... See more
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You would think judging by the number of poor reviews the penny might drop….but there’s none so blind as those that cannot see! My final property was voted for sale a year ago on its 5th anniversar... See more
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The performance is shocking I invested a small amount around 700£ the property is taking years to sell ,as a former landlord bothe my house I sold at a fair profit but their properties lose value. Nev... See more
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Company details
Written by the company
London House Exchange is the UK's leading fractional property investment platform and the world's first and leading stock exchange for individual properties. LHX has £120m of assets under management and over 8,000 investors from over 80 countries. Since inception, £55m of property shares have been traded on the FCA-regulated trading exchange, the only one of its kind for individual residential properties.
Contact info
55 Baker Street, W1U 7EU, London, United Kingdom
- +442036965600
- support@londonhouseexchange.com
- londonhouseexchange.com
1.3
Bad
444 reviews
Replied to 68% of negative reviews
Typically replies within 1 month
Short review
Short review -
These are really bad, I would say bordering on fraudulent.
This must be the only Company that has invested in property and over the last 10 years have lost money. Dividends cancelled years ago, the sale of the properties are dragging on for years !!
If you are an individual looking at investments, please do not use this company.
October 15, 2025
Unprompted review
Hold my withdrawal for week with no…
Hold my withdrawal for week with no customer support Veloursblanc,was the best assistance I can get….
August 28, 2025
Unprompted review
After a long time
After a long time, I managed to get some money out of these people. I now hope that the law catches up with them so I don't make a loss.
To current 'investors', I hope you are OK and get a reasonable outcome. To everybody else, stay the hell away.
September 25, 2025
Unprompted review
They’ve trapped my money for 8+ years — avoid at all costs
This platform has effectively stolen my money. I invested around £1500 in two properties in 2017, sold to me with the promise of a 5-year exit. It’s now well over 8 years later, and I’ve had no return of capital, no dividends since 2022, and no real way to get out.
Their so-called “exit mechanism” is a sham. You’re told you can sell your shares on their internal exchange, but it’s illiquid and priced so far below market value that it’s not a real option. You either accept a 50%+ loss, or you wait indefinitely while they sell off properties unit-by-unit over several more years — all while charging management fees.
Their marketing at the time was deeply misleading, and they now hide behind disclaimers and technicalities. The core fact remains: I was promised a structured 5-year exit, and instead I’ve been financially trapped, with no income and no control.
I’ve submitted a formal complaint and have escalated to the Financial Ombudsman. This company should not be allowed to operate in the way it does.
If you’re thinking of investing, don’t. You may never see your money again.
September 4, 2025
Unprompted review
The performance is shocking I invested…
The performance is shocking I invested a small amount around 700£ the property is taking years to sell ,as a former landlord bothe my house I sold at a fair profit but their properties lose value. Never invest with these stick it on shares or a building society be warned
July 20, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Craig,
We are sorry to hear you have not had a good experience with the platform. We would be more than happy to schedule a call should you like to discuss this further and the performance of properties in your portfolio. Please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you.
While property prices have increased on average, this is not reflective of all property in the market and this does not tell the whole story as if you drill down and look at the data a different picture emerges in various locales and depending on the property type. As per our portfolio, we have seen property with significant increases in value and others that not performed as we would have liked/anticipated over this period and this is due to myriad factors; including but not limited to, the shift to flexible working and people moving further out or out completely from cities, changing tastes and demand for more space/outdoor space, BTL landlords leaving the sector and increased supply, recent SDLT changes and high interest rates since 2022.
Best wishes,
The LHX Team
Avoid. People consistently losing money
I invested with them from 2018, building a portfolio of diverse properties.
Despite a diverse portfolio and being prepared to hold long term, properties have continually lost money even when the market has been strong.
I'm trying to recover some of my money as properties sell but some of these properties are taking years to sell.
July 22, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Glenn,
We are sorry to hear you have not had a good experience with the platform. We would be more than happy to schedule a call should you like to discuss this further and the performance of properties in your portfolio. Please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you.
Regarding sales time, a number of properties in your portfolio are large multi-unit residential properties and we need to sell all units down.
You can track the sales progress in the Unit Details tab on every property’s investment page on the website - for context we have executed 262 residential sales in the last 36 months, amounting to £48m, and 3 PBSA sales, amounting to £11m and have returned over £86 million to clients through the proceeds of open market sales and trading on the Exchange since the platform’s inception.
Best wishes,
The LHX Team
I can’t give 0 stars
I can’t give 0 stars. As every other reviewer has said, this was my worst investment ever. Avoid at all costs - I pray they close off all my investments soon so I never have to deal with them again.
They’ll probably write some sarcastic comment attached to this saying ‘please arrange a call to discuss our performance’. Why? I can clearly see your performance is terrible, why would I waste any more time discussing this with you.
July 19, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Aled,
We remain available to discuss any aspect of your portfolio or any questions you may have, please simply email support@londonhouseexchange.com.
While we cannot comment on your specific portfolio on a public forum, we provide extensive information in the Latest Update for all properties.
Best wishes,
The LHX Team
I'd rather buy snake oil!
If you like property and if you like investing in property and making a return, then this is not the company for you.
I invested over 7 years ago, only a small sum to get started, and I am glad I did not put in any more! London House Exchange (formerly Property Partner) must be the only company in the UK that has lost money investing in property. All the properties that were part of my portfolio have gone DOWN in capital appreciation....which is unbelievable considering I held these over the Covid period which made property prices jump! Further, all the dividends (from rental income) has been suspended.
I cannot withdraw my money until the properties have been sold and they have been in the process of selling for well over 12 months in some cases. Shocking!
Do yourself a favour and invest elsewhere
July 14, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Nathen,
We are sorry to hear you have not had a good experience with the platform. We would be more than happy to schedule a call should you like to discuss this further and the performance of properties in your portfolio. Please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you.
While property prices have increased on average, this is not reflective of all property in the market and this does not tell the whole story as if you drill down and look at the data a different picture emerges in various locales and depending on the property type e.g. certain London Boroughs like Westminster and Hammersmith and Fulham have been falls in value. As per our portfolio, we have seen property with significant increases in value and others that not performed as we would have liked/anticipated over this period and this is due to myriad factors; including but not limited to, the shift to flexible working and people moving further out or out completely from cities, changing tastes and demand for more space/outdoor space, BTL landlords leaving the sector and increased supply, recent SDLT changes and high interest rates since 2022.
Best wishes,
The LHX Team
MINUS 44% return after 8 years....
Investor with London House Exchange (previously Property Partner) since January 2015.
I'm down to 3 properties now, all of which I've now owned for more than 8 years.
As per my portfolio page, my total return percentage on these investments over the 8+ year period is MINUS 44%. So if I put £100 in 8+ years ago, I might get back £56, might being the operative word.
And that's nominal returns. As per Copilot, taking into account RPI inflation, that's a MINUS 63% return over 8 years.
And that's based on LHX's valuation which is suspect to say the least. For example they're in the process of selling a Southampton PBSA property for £2.5m for which they had put a vacant possession valuation of £3.8m!
The property was bought by LHX for 4.3m almost 7 years ago.
Almost all (or perhaps all) of that 2.5m will go towards paying off the mortgage, selling costs and to wipe out the deficit, so the investors in this property lose every single penny they put in. No loss to LHX.
To their credit, they admit this clearly "This sale will result in a near full loss of investor capital, and it is possible no returns will be distributed."
As an early investor from 2015, the whole PP/LHX journey has been a terrible investment for me overall and a lesson learnt that you need skin in the game to manage risk properly, anyone can charge a fee and be a hero with someone else's money.
July 12, 2025
Unprompted review
Incompetent or negligent
Held London properties on the platform almost 10 years.
Average London property increase in that time period: +73%.
Approx performance of my properties: -50%.
How that's possible - no idea. Didn't lose much, but the performance is so bad, it feels like gross negligence.
July 4, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Dear Jayson and Helen,
We are sorry to hear you have not had a good experience with the platform. We would be more than happy to schedule a call should you like to discuss this further and the performance of properties in your portfolio. Please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you.
You are correct in saying property prices have increased and according to Land Registry UK House Price Index average property prices in London has increased by 32% since July 2014 - 21.5% if you were to focus solely on flats/maisonettes - but this does not tell the whole story as if you drill down and look at the data by borough a different picture emerges in various locales e.g. average property prices have declined by 7% in the Borough of Westminster over this same period and also declined in other Boroughs like Hammersmith and Fulham.
It remains the case that London property in our portfolio has not performed as we would have liked/anticipated over this period and this is due to myriad factors; including but not limited to, the shift to flexible working and people moving further out or out completely, changing tastes and demand for more space/outdoor space, BTL landlords leaving the sector and increased supply, recent SDLT changes and high interest rates since 2022.
Best wishes,
The LHX Team
Terrible
This has to be one of the worst investments I've ever made. Avoid them at all costs.
I've been an investor with them for 7 years and can't get my money out.
I have invested in 3 properties with them that I have held for more than 2,000 days (over 6 years), here's the total returns:
- Property 1: -19.3%
- Property 2: -86.2%!!! How is this even possible?
- Property 3: -43.6%
Overal return: -53.7%
None of these properties have paid any rental income for a long time either.
So I've just had 53.7% capital loss on the properties with no cash flow at all from rental income.
In total I invested £10,348 and the properties I've now held for almost 7 years are apparantly worth £4,793
Also waiting for these properties to sell before I ever get any money back. Will they ever sell? Who knows.
I'm sure LHE will sell them dirt cheap and collect their fees and us investors will get the scraps so we can finally withdraw.
The idea behind this was great, investors collectively purchase properties and get rental income and capital growth based on shares owned.
In reality this has been one of the worst investments I've ever made.
Very disappointed! As soon as the properties sell, I'll be withdrawing and never returning.
June 2, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Will,
We are sorry to hear you have not had a good experience with the platform. We would welcome the opportunity to discuss this and the performance of properties in your portfolio in greater detail. If you would find this useful, please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you.
Regarding dividends, they are suspended as standard once shareholders vote for a property to be sold off the Exchange - this is made clear during the voting process and is on account of the fact we are making units vacant for sale, therefore reducing cash flow through rent while the property is still incurring costs e.g. mortgage interest, maintenance etc.
Regarding liquidity, there is a clear exit strategy that was voted for by shareholders; properties are being sold, and the sales process can be tracked on the property’s investment page on the website, via the Unit Details tab and/or Latest Update section. Alternatively, where applicable, you can opt to sell your shares on the secondary market/Exchange.
Best wishes,
The LHX Team
I do not understand why a company doing…
I do not understand why a company doing this badly for investors with all the poor reviews are only contactable between 11 - 3 (mon to Thurs). You would expect them to be putting in the hours trying to put things right
April 14, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Jill,
Thank you for reaching out - we appreciate the feedback.
While our opening hours for inbound calls are relatively short, we are available outside of these times. Our customer services channels are operated 8am-7pm every day. If you would like to arrange a call simply email support@londonhouseexchange.com and provide us with convenient times/dates and we will get that booked in for you.
Best wishes,
The LHX team
ZERO concern for customers. Lie about rules
This is in reply to the company (see original below):
How should a call help.
IT IS NOT TRUE that you go by a majority. if i remember correctly, less than 20% voted to sell pitt street, less than 10% voted to sell sainsburys in cubbington. they were both long term sound investments. the majority lost a lot of money when sales were pushed through at a loss to purchase, and even to current prices.
the sellers could have sold their shares on the secondary market far quicker and with less damage had the whole thing not had to go through the LONG AND PAINFUL sales process
if property is long term than those with long term views should be heard and not given the same pathetic answer (do you just copy paste?)
OK, you lowered the AUM to 0.7%, when?
even so, until a property is sold there is no dividend but still AUM. Is that called acting in customers interests?
I have a screenshot of a property suspended from trading, a week after the update said trading would resume
ORIGINAL REVIEW:
i'm another disappointed customer. after only 3-4 years, they have not delivered at all.
cancelled all dividends almost, forcing sales on good invesments due to minority votes.
DID NOT offer one new property for over 2 years now - when property has been at its cheapest.
during sales or low times, no dividend but they still take 1% AUM all along.
one good commercial propert has just gone at a major loss when it could have stayed as a reliable passive income for years. due to pathetic rules.
no problem, LHX have still got their AUM fee and other fees all along, as well as parts of mortgage bonds etc. there is no active interest in providing an income for what it should be.
bricks and mortar are histprically safe, and should return in double digits, but slipshod attitude has turned investors into losers.
March 27, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hello and thank you for your review.
We are sorry to hear you have not had a good experience with the platform. We would be more than happy to schedule a call should you like to discuss this further. Please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you.
We are ultimately shareholder led; so whilst we appreciate that the outcome may not suit all investors we are bound by our terms to go with the majority of shareholders on any given vote.
Dividends are suspended as standard once shareholders vote for a property to be sold off the Exchange - this is made clear during the voting process and is on account of the fact we are making units vacant for sale, therefore reducing cash flow through rent while the property is still incurring costs e.g. mortgage interest, maintenance etc.
Our AUM fee is 0.7% per annum - this is very reasonable for the management services provided and well within industry benchmarks. It should be noted that we do not charge this on net cash balances (i.e. after units have been sold), but only on actively managed assets.
Property is a long term investment and over time capital growth is likely, however we have faced a number of factors that have impacted the portfolio, from covid to high interest rates to changing legislation - all of which have impacted returns on certain properties. Once a property has been voted for sale, we need to balance the requirement to sell with returns for investors, and we have been mandated to sell into a less than optimum market over the last 2 years, especially for flats and student properties.
As mentioned above we would welcome the opportunity to discuss this all with you further - please simply email support@londonhouseexchange.com to arrange this.
Best wishes,
The LHX Team
Avoid this company at all costs
I have been investing with this platform for the past six years, and my experience has been disappointing. According to their platform, the UK property market is on a downward trend, which has caused all my investments to lose value. To make matters worse, selling shares is nearly impossible because the selling price is lower than what I initially paid six years ago. They have stopped paying dividends on all the investments which I have held with them.
There is no clear exit strategy, leaving investors stuck with losses and no way out. My simple advice to anyone considering this platform—avoid it. There are far better investment opportunities elsewhere.
February 25, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Amit,
Thank you for your review and sorry to hear you have not had a good experience with the platform. We would be more than happy to schedule a call should you like to discuss this further. Please simply email support@londonhouseexchange.com with some times and dates and we will book that in for you. We have however addressed your points in turn below.
House prices have not increased equally across the UK and many local areas have seen significant decline e.g. the average house price in Westminster was £868,000 in December 2024 down 22.2% from December 2023 (Office for National Statistics). Moreover, the increases are not equal in terms of types of property, with detached houses seeing larger gains than flats for example. Diversified LHX portfolios, will have properties that exhibited significant increases in value and those that have exhibited falls in value, reflecting the variability of the market.
There is a liquidity discount, which tends to narrow the closer the property gets to being sold off the platform e.g. if there are 10 units remaining to sell the discount would be higher than if there were 2 units remaining to sell for example. You can opt to sell should you need liquidity or wait until the property is sold in the open market.
Dividends are suspended as standard once shareholders vote for a property to be sold off the Exchange - this is on account of the fact we are making units vacant for sale, therefore reducing cash flow through rent while the property is still incurring costs e.g. mortgage interest, maintenance etc.
There is a clear exit strategy that was voted for by shareholders; properties are being sold, and the sales process can be tracked on the property’s investment page on the website, via the Unit Details tab and/or Latest Update section.
Best wishes,
The LHX Team
So many poor reviews…..
You would think judging by the number of poor reviews the penny might drop….but there’s none so blind as those that cannot see!
My final property was voted for sale a year ago on its 5th anniversary. But guess what , still no sale and loads of excuses
Awaiting yet another update on my property from LHX but my next recourse is via the ombudsman who themselves might find the feedback illuminating.
January 8, 2025
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Martyn,
We have been in touch via email. As discussed, you can find all the latest information in the latest update section on the property’s investment page on the website.
We sell a large number of units following shareholder mandates to sell, however a quick sale is not always guaranteed and we are subject to the market in this regard.
We are happy to arrange a call to discuss this or any other concerns you may have in greater detail and as ever, we remain available to answer any questions should you decide to complain to the Financial Ombudsman Service.
Best wishes,
The LHX Team
Real People Matter TO
Selling properties is a nice game to be in however how about the treatment of the tenants in the properties. This may be a trading game to you but the effect it has on real people is disgusting. You have nothing in place to manage the miss management of property management companies used by you and the unlawful actions used.
November 21, 2024
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Susan,
This matter was resolved promptly as soon as we were made aware.
Wishing you a very Happy New Year.
Best wishes,
The LHX Team
I have 16 different investments
I have 16 different investments, 13 are for sale.
I've had some investments for over 8 years. Nothing ever seems to sell (they must be using some of the worst agents) and I receive no rent anymore.
Most of the investments seem to go down in value and I've made a loss. Even after holding for nearly 10 years of investment, the property has lost value. I understand there is always a risk of this but for most of the properties to lose value I feel they offered expensive deals in the first place. I feel like investors are misled by the quality of the investments also how easy it would be to get cash out if needed. The marketplace is a joke as you can never sell anything through this. I'm locked in but still paying high AUM fees. Save your money. As you can see from the other reviews I don't think this business will be around much longer once all the properties are sold and funds removed.
October 23, 2024
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Chris,
Thanks for reaching out. We have addressed your points in turn below, but should you wish to discuss the issue raised or anything else, please do not hesitate to contact us via support@londonhouseexchange.com and we can schedule a call at your convenience.
We are selling a large number of units across the portfolio and this information can be found in our selling record (https://www.londonhouseexchange.com/s#/selling-record), in the unit detail tab on each property’s investment page on the website and in your Dashboard sidebar, accessed by clicking on the property name. While we appreciate that this may not be as quick as some investors would like, we are mandated to achieve the best possible price for shareholders and therefore cannot simply “firesale” properties. Moreover, transactions across the UK market have been severely impacted by the significant rise in the cost of borrowing and this is reflected in HMRC data.
Regarding dividends; they are suspended as standard once a property has been voted for sale by shareholders - this is so units can be made vacant and sold without creating any cash flow issues due to the reduction of rent, but the property still incurring costs. This is stated clearly during the voting process.
Regarding our AUM fee, we charge a modest 0.7% per annum and this is very reasonable for the management services provided and well within industry benchmarks.
In terms of exit and liquidity, you can sell via the Exchange, but of course there needs to be a willing buyer and liquidity is not guaranteed. If you are looking to sell, you can match your sale price to existing bids in the market at which point the transaction will occur immediately.
As mentioned above, should you wish to discuss your portfolio or have any questions - please do not hesitate to get in touch via support@londonhouseexchange.com
Best wishes,
The LHX Team
These people are complete scamsters
These people are complete scamsters. I can't understand how while rents in central London are booming, they are struggling to find tenants for their properties and are making losses!
October 13, 2024
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Tanya,
Thank you for your review and confirming your account identity.
Respectfully, we are a highly regulated firm with complete transparency of each property’s performance presented publicly online.
We have not struggled to rent the units in properties in which you are a shareholder historically, nor would we, if that was our intention; however, following the shareholder votes to sell we proceed to make the units vacant to sell in the much larger owner-occupier market, as opposed to selling with tenants in situ which significantly reduces the market and thus achievable prices.
Should you wish to discuss the issue raised or anything else, please do not hesitate to contact us via support@londonhouseexchange.com and we can schedule a call at your convenience.
Best wishes,
The LHX Team
Client for 7 years - AVOID AT ALL COST
I've been with this platform for more than 7 years and the returns have been absolute the worse. I don't understand how could they mismanage so many properties and loans. They stopped paying dividends on many rentals and currently my portfolio sits in a minus altough the property market has been going up.
September 29, 2024
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Oliver,
Thank you for your feedback. It is difficult to comment on performance without reference to any properties, however should you wish to discuss your portfolio performance, please do not hesitate to contact us via support@londonhouseexchange.com and we can schedule a call at your convenience.
Regarding dividends; they are suspended as standard once a property has been voted for sale by shareholders - this is so units can be made vacant and sold without creating any cash flow issues due to the reduction of rent, but the property still incurring costs. This is stated clearly during the voting process.
Best wishes,
The LHX Team
3rd review and still a downward spiral
Since my 2nd review this platform has struggled further.
Now dividends are all but stopped and most properties are up for sale.
Particularly bad experience with Pitt street sale in Newcastle where sold funds are not released,.poor communication from the platform and late communication which spoke investors further...
Need to be a bit more open and transparent and up the comms
September 8, 2024
Unprompted review
Reply from London House Exchange (formerly Property Partner)
Hi Scott,
Thank you for your comments.
Dividends are suspended as standard once a property has been voted for sale by shareholders - this is so units can be made vacant and sold without creating any cash flow issues due to the reduction of rent, but the property still incurring costs. This is stated clearly during the voting process.
Regarding the Pitt Street distribution, we provided direct communication via email to all shareholders and via the website on 4 separate occasions, keeping shareholders informed of developments. We made significant changes to the platform and the distribution process in order to make an Interim Cash Distribution to stop shareholders having to wait further while the issue with the utilities provider that was precluding us from finalising SPV accounts was resolved.
Should you have any questions in the future, please do not hesitate to contact us via support@londonhouseexchange.com
Best wishes,
The LHX Team
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