Bird of Disappointment
Updating my review after receiving an email from another customer service person after seeing my initial review. This person's response was the one that should have been first. Good effort in recovery. The poor plant's condition upon arrival was properly acknowledged and accounted for. I was given a full refund. The plant arrived still bent, but not where it actually snapped and broke. It stood back up and it's been fine ever since.
This is my second purchase from Livelyroot from a gift card I was given. The bird of paradise is a tall plant but livelyroot didn't put it in an appropriately sized box, instead, they bent the tallest stem to fit into the box and now, that stem is as good as gone and I'm left to cross my fingers and hope for the best with the remainder.
I contacted the company and they offered their apologies ay blamed it on shipping & handling and/or the weather. No, my poor plant was stuffed into a box that was too small. I reiterated that and they offered 20% off, but I requested 30% off because this didn't happen during transit, they knowingly stuffed a tall stem into a too small box. This was a less than pleasant experience with this company. I still have room left on the gift card so I'll have to get one more plant from them.
Also, they did not publish my honest review to their website. Very peculiar.