Lights2go Reviews 4,723

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's selection, competitive prices, and often free, fast delivery service. Many highlight the careful packaging that ensures products arrive undamaged. Consumers appreciate the smooth and easy ordering process, noting clear communication and efficient service. The quality and appearance of the products, particularly lighting fixtures, are frequently mentioned as exceeding expectations. People express high satisfaction with the customer service, describing it as exceptional, reactive, and helpful. When issues arise, such as damaged or incorrect items, the company is commended for its prompt and effective resolution, often exceeding expectations. The ease of returns and refunds is also appreciated. Overall, reviewers express confidence in the company and a willingness to make future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

We are delighted with our experience from the initial ordering to the delivery. The lights are perfect for our room and we are enjoying using and looking at them. Thank you.

Rated 5 out of 5 stars
Verified

Clear easy to use website. Great customer service. Fast delivery. Value for money. Beautiful lighting to suit every room.

Rated 5 out of 5 stars
Verified

Purchased ceiling light that was damaged in transit. Item returned and refund posted. Thank you to Ellie for care and attention. Recommended, buy with confidence. Things do go wrong, it’s how they’re... See more

Rated 5 out of 5 stars
Verified

great range of lighting at a good realistic price easy to order fast safe delivery what more do you need

Rated 3 out of 5 stars

The order I have received is incomplete and I am having difficulty getting to speak to anyone. They have now been in touch and sorted the problem

Rated 4 out of 5 stars
Verified

Excellent service, shame DPD left £1500 worth of lights just inside my gates, not in my open porch. They did not even ring me to let me know despite me leaving my phone number on plain sight on my p... See more

Rated 5 out of 5 stars
Verified

I ordered a DAR lampshade but it didn’t suit the room. It is difficult buying on line knowing exactly how something might look. Lights2go were brilliant with returning the item and with refund. They s... See more

Rated 5 out of 5 stars

Ordered the Dar Luther semi flush ceiling light in black chrome. Having seen the light locally at the full RRP I was sceptical about buying this online at 42% less. Order process easy to follow. I rec... See more

Rated 3 out of 5 stars
Redirected

Ordered a simple wall light (plus £6.99 delivery I believe), it was marked as dispatched very next day. Then no further contact or item arriving. Emailed twice and called left voicemail over the next... See more

Company replied

Rated 5 out of 5 stars
Verified

Hi The whole ordering process was made very easy ~ Web site Receipt / E-mail for goods Delivery Excellent service 10/10 Note The only thing that would make a difference is ~ Handle with car... See more

Rated 5 out of 5 stars

Ordered midday on the Friday and items arrived the following morning. Really was not expecting the delivery until the following week so really impressed with the super quick service and delivery! Orde... See more

Rated 5 out of 5 stars
Verified

Order came quickly, but unfortunately had a chip in the glass. I emailed and had a quick response and a new light fitting sent out. Plus a follow phone call. Excellent company with excellent communica... See more

Rated 5 out of 5 stars
Verified

I have used this company previously and very satisfied, so placed another order and once again they didn't let me down. Competitive price, well made product and well packed , delivered in good time .W... See more

Rated 5 out of 5 stars
Verified

Highly recommend lights to go, they kept me updated regarding delivery and the lights were really well packaged and delivered on time.

Rated 5 out of 5 stars
Verified

Superb selection at the best prices and free next day delivery. Gorgeous lampshades arrived carefully packaged in two huge boxes. A replacement was immediately sent out for a faulty part (which Ligh... See more

Rated 5 out of 5 stars
Verified

Quick and efficient service. Goods well packaged. Deliverer was not within timeframe as messaged but well over an hour after the stated 4 hour time slot. Would have appreciated a time update. This is... See more

Rated 5 out of 5 stars
Verified

What we wanted, cheaper than others and delivered quickly. Not fitted them yet as the renovation isn't complete. They look good out of the box , can't wait to see them fitted.

Rated 5 out of 5 stars
Verified

Although we initially received the wrong light, a phone call to customer service soon put things right. Ellie wasvery pleasant and arranged for the correct light to be delivered and the wrong light to... See more

Rated 5 out of 5 stars

Service from this company has been exceptional. I cannot recommend them highly enough. Deliveries were prompt with great communication. On top of this, their prices were cheaper than anywhere else i... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchase price of product fell well below that of a competitor so bought without hesitation. Light arrived within days, well packaged in a double box with additional bubble wrap protection. If six sta... See more

Company replied

Rated 3 out of 5 stars
Verified

Purchased a Diyas Diyas IL30645 Chandelier. It looks great but I don't think I would buy one like this again! Issues (1) Missing Parts (10 x Crystal Strings) (2) Missing rings from crys... See more

Rated 5 out of 5 stars

Such a smooth and easy process. Delivery was within a couple of days and the lamp was extremely well packed. So arrived completely undamaged. Highly rate the company and would definitely buy from them... See more

Rated 5 out of 5 stars

Having had an issue with a batch of bulbs,not the company's (Lights2go) fault, a new batch of light bulbs have been dispatched to us. Thank you for listening and realising there is a problem with no d... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordering was straightforward and delivery was quick. Unfortunately, one of the items was broken on arrival but this was fixed very quickly and a replacement item sent of the following day - things do... See more

Rated 5 out of 5 stars
Verified

On arrival one of the glass parts of our light turned out to be broken. One email and a follow up phone call resulted in a new part being sent out the same day ! Excellent customer service and a n... See more

Rated 5 out of 5 stars
Verified

Very helpful pre-purchase advice which meant they were the obvious company to buy from. There was a problem with one light but it was replaced without fuss. I will definitely return when we get around... See more

Rated 5 out of 5 stars
Verified

Solid reliable transaction. Order placed, clear follow up emails around delivery and returns provided. Product arrived as described 2-3 days later. Already purchased a second item.

Rated 5 out of 5 stars
Verified

Excellent and prompt service. The lights were packaged very well and now they have just been installed look every bit as good as in the photo. Thankyou. Would definitely buy again.

Rated 5 out of 5 stars
Verified

I found these lights in Housing Units, nearly double the price!! Lights2go offered the very same lights, half the price, free delivery and they came within 1 day!! Superb service, price and pac... See more

Rated 5 out of 5 stars
Verified

Really good product and at a reasonable cost. Exceptionally well packed and protected for transit and very quick delivery too. Very happy to recommend and use again.

Rated 5 out of 5 stars

We bought chandeliers from this company. Exceptional customer service and products. I recommend them 100%! Thank you Jess and the team! Carmen

Rated 5 out of 5 stars
Verified

Quick delivery, packed safely in two big boxes. Beautiful table lamp.

Rated 5 out of 5 stars
Verified

Lamps were exactly as ordered, good price. Slight hiccup with one delivery but promptly resolved on contacting Customer Service. Would recommend.

Rated 5 out of 5 stars
Verified

Good quality exterior wall lights that look great. Well packaged and delivered on time. A very good price paid as I got these in the sale. Thank-you.

Rated 5 out of 5 stars
Verified

Easy ordering and fast delivery plus a great selection of lighting at value for money pricing.

Rated 5 out of 5 stars
Verified

Very pleased with service from start to finish. Was kept informed every step. Was pleased with my new lamps, they are so beautiful and I couldn’t be happier.

Rated 5 out of 5 stars
Verified

Great delivery information & fast too. Lovely looking light, it looks great.

Rated 5 out of 5 stars
Verified

Did everything right. A great example to online shopping

Rated 5 out of 5 stars
Verified

Very well packed all arrived in one piece and looks great.

Rated 4 out of 5 stars
Verified

The delivery not the quickest and the light at first looked rather cheap considering the rrp. Fortunately bought at sale price and after installation does look fine, no complaints and very bright. Ins... See more

Company replied

Rated 5 out of 5 stars

I ordered exterior wall lights which unfortunately were delayed by a week as a result of the manufacturer not sending them to their courier. After a week I was understandably concerned but having go... See more

Rated 5 out of 5 stars
Verified

Simply excellent; have ordered multiple times through them. Kind people, very reactive. I had ordered lights with a lead time of 4 months (yes they were exactly what we wanted), and then the manuf... See more

Rated 5 out of 5 stars

The company has been very accommodating and helpful in sourcing our order and spare parts. Excellent customer service.

Rated 4 out of 5 stars

There was a delay with my order, and I had to follow up a few times to get an update. I eventually spoke with a gentleman named David, who explained the situation clearly and was really understanding... See more

Rated 4 out of 5 stars

After initially sending the wrong item. They resent to correct one and I am happy with the service I received.

Rated 5 out of 5 stars
Verified

Easy to order. Arrived really quickly. Well packaged. Invoice received. Nice to deal with such an efficient company.

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Company details

  1. Lighting Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Replied to 15% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Excellent service

Excellent service, quality products and great value. Thanks to Ryan particularly for taking the time with his support and follow up.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service doesn’t exist for issues!!

Lights I ordered came nice and quickly but discovered a problem with one of the glass light shades.

Customer service is none existent- you have 3 days to tell them of issues but they don’t appear to have a response time. 10 days after items received, phone calls not returned, emails not responded to so looks like I’ll have to do a Chargeback via credit card provider.

Would avoid because if order wrong you will be left unanswered

October 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Best price around.

Searched numerous sites for the best price for the model we wanted & L2G were the clear winner. Our local light store advertised they would price match but when we told them the L2G price they were still £15 more expensive.

October 6, 2025
Rated 3 out of 5 stars

incomplete fulfilment of order

The order I have received is incomplete and I am having difficulty getting to speak to anyone.
They have now been in touch and sorted the problem

October 7, 2025
Unprompted review

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