LifeEnergy Reviews 161

I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple question and they are unable to answer 2days. I asking myself what if i buyed product and haved problem and needed support. When they are so bad with so simple task.

Great company came and quickly sorted a problem as soon as they could find a time slot.Bill went the extra distance to get us up and running thanks.

The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility.
The last straw was that another energy supplier bought all of their customers, and all I got was a paper letter stating that. They did not even transfer my email or phone number with it... and it's unclear if my energy is still green or not. After more than 3 months, LifeEnergy's website doesn't even state that on their website. What are they hiding?

LifeEnergy defers to third party companies after contract expires, billing almost 3 TIMES the price in your Electricity Facts Label (EFL)

Love this company. Great service. User friendly site. Super price rate for this single mother.

DO NOT ENROLL TO LIFE ENERGY, YOU WILL BE LEFT WITHOUT POWER BECAUSE THEY TRANSFERRED YOUR ACCOUNT TO DISCOUNT POWER AND DISCOUNT POWER DO NOT HAVE YOU IN THEIR SYSTEM.

I called LifeEnergy to do a transfer of service on August 7, 2019 to a new residence, a CSR from LifeEnergy told me that I was no longer their customer and my services had been transferred to Discount Power do to an agreement between LifeEnergy and Discount Power (but I did not request for my services to be transferred), for me to contact Discount Power to discuss my residential transfer.

The same day, I contacted Discount Power and was advised by one of their CSR that they had no information regarding my account and I was not in their system. Needless to say both energy companies close at 5pm (including customer service). By the time, I tried to contact LifeEnergy customer services where closed. I called LifeEnergy several times to ask about my services (I do not have power at the moment, and Houston's weather is currently 100 degrees due to someone's negligence), and apparently, LifeEnergy cannot do anything because I am not their customer anymore, and I have to deal directly with Discount Power.

Now I have to do a "move-in" instead of a transfer, in addition, Discount Power wants to do a credit check, provide my social, and pay an additional deposit. I do not mind the credit check, but to pay an additional deposit, where I paid LifeEngery one.

I am a single mother of two, trying to make ends meet, for some of you $150.00 is not a lot and maybe think I am making a big deal, but for the rest of who live paycheck by paycheck, it's a big deal. $150.00 I can use to buy food, and school supplies for my kids.

Not recommended I was almost done with the contact with them and the customer service have no answer why they don’t want to pay me my $150 or at least the $50 for the first 3 months

Awesome Company, Great Customer Service..

Don’t let your contract expire and go month to month. While in contact my bill was around $175 a month. Then once out of contract it skyrocketed to $709 with an almost quadrupled rate. Who has that kind of money? I was not in contract any more so Life Energy can legally do whatever they want. However why would you do business with anyone out of integrity like them. I hope this review helps the next person from being taken hostage by Life Energy like me.

i am glad i moved to this light company my light bill is cheap and i have recommended to my friends at work. Keep up the good work!!

Avoid at all costs.

Signed up for a plan with a $50 bonus every 3 months. I qualified for it, it's currently month SIX and I haven't received a single one. Every time I call their customer service I have to spend an hour on hold talking with them while they assure me I'm "going to receive the bonus within a week" and it's been 3 months.

Connected and first bill, no problems.

Long waiting on the phone line. Emailed them message says that it takes them 24 hours to answer. Has been 3 days. And instead I get this email to do a survey. Cancel me!

They are really reliable and good service. Had not had a issue

We were told that our electric bill would decrease dramatically, it is still twice as much as before we decided to use your services. Not happy at all.

Not satisfied at all. The sales pitch compared the current rate with the rate they gave me and said their rate was much lower. So far I lost $11 the first month and $24 the second month. This will have to be cancelled since their rate is guaranteed for the period. Seems to me that was a mistake to accept a higher rate that would never be adjusted.

Rates are good, easy to pay my bill on website, friendly folks when you call.