Great Service
I’ve used the video consultation service twice now, and on both occasions I received a call back from a GP in under a minute — the speed is incredible. When I was with another insurer, you had to book a specific time and date, and it was rare to get an appointment in less than two days. I also love that the prescription is emailed directly to your pharmacy, which is so convenient. On one occasion, the prescribed medication wasn’t available at the pharmacy, and I was able to speak to the GP again straight away. He kindly spoke to the pharmacist directly and suggested an alternative — something you’d never get with a traditional GP visit. Overall, it’s a fantastic service when you need it most.
Reply from Level Health
Hi A, Burke
Thank you so much for taking the time to share your experience!
We’re thrilled to hear how quickly you were able to connect with our GPs and that our prescription service made things easier for you.
It’s great to know our team could step in and help find an alternative when your medication wasn’t available — that’s exactly the kind of care we aim to provide. We really appreciate your kind words and are so pleased to know the service has made a difference when you’ve needed it most
Thank you,
The Level Health Team