Komforten Reviews 671

Reply from Komforten

2 days ago

Hi Louise,

Thank you so much for sharing your experience with our Support belt. We’re genuinely happy to hear that it’s helping you manage your L4-L5 slipped disc and spinal stenosis, and that you're able to walk more comfortably and with less pain. That’s exactly the kind of difference we hope to make.

Thank you for letting us be a part of your journey.

If you ever have any questions or need support, our team is always here to help.

Move freely,
The Komforten.se Team

Reply from Komforten

Updated 4 days ago

Hi Tom,

Thank you for sharing your feedback. We are truly sorry for the inconvenience and serious concern you've experienced; this is absolutely not the way we want you to feel.

We understand that a late or missing delivery is incredibly stressful, especially when you are counting on our products to help you move freely. Please be assured that Komforten.se is not a scam; we are a dedicated Swedish brand committed to delivering quality comfort and support.

We take your feedback seriously and are committed to making this right immediately. To allow us to look into this and resolve it for you as quickly as possible, could you please provide us with your order number (or the email address used for the purchase)?

Once we have your details, we will personally investigate, share the findings with our team, and take immediate action, whether that means fast-tracking a reshipment or processing a full refund.

We hope you will allow us the chance to demonstrate our commitment to Swedish comfort and customer satisfaction.

If you have any questions or further concerns, just let us know. We're always here to help, and you can email us directly at support@komforten.se.

Move freely,
The Komforten.se Team

Reply from Komforten

Sep 29, 2025

Hi Cheryl,

Thank you for this crucial feedback. We sincerely apologize for the difficulty you experienced trying to place an order due to the language barrier. You are absolutely right, when selling to customers globally, our website must be easily accessible to everyone.

We are actively working on improving our international sites and translations so they are easier to find and use.

In the meantime, we want to solve this for you immediately. Please reply to this review or contact us directly at support@komforten.se. One of our dedicated Customer Support agents will reach out right away to help you complete your order in English.

We appreciate your patience as we work to make our website better for every customer!

Regards,

The Komforten Team

Reply from Komforten

Updated Jun 9, 2025

Hi Therese,

Thank you so much for your feedback! We’re glad to hear you like it. Great tip on sizing up—thanks for sharing that with others.

We truly appreciate your support!

Warm regards,
Komforten Customer Support

Reply from Komforten

Jun 2, 2025

Hi,

I hope all is well with you.

We sincerely apologize for the slow response and the disappointing experience you've described regarding our return process. We've been experiencing a high volume of tickets, which has unfortunately caused delays.

We want to clarify that leaving a review is absolutely not mandatory to receive return instructions or to process a refund, and we regret if any communication gave that impression.

We've tried to locate your order in our system, but we're unable to find your details using only the first name. To help us urgently provide you with the correct return information and resolve this, please provide your order number, the email address used for purchase, or your full name.

We are committed to making this right for you.

Kind regards,

The Komforten Team

Reply from Komforten

May 30, 2025

Hi KL,

Thank you so much for sharing your positive experience! We're really glad to hear that even though the foot support size wasn't quite right, we were able to arrange a swift replacement for you.

Ensuring a quick and positive resolution for our customers is incredibly important to us, and your feedback truly highlights our commitment. We appreciate you!

Kind regards,

Komforten Team

Reply from Komforten

May 26, 2025

Hey Helena,

Thank you so much for taking the time to share your experience with us!

We're genuinely sorry that the initial foot support you ordered was too small, and we appreciate you reaching out to us about it. However, we are absolutely delighted to hear that you're pleased with our "quick answer and solution."

It's fantastic to know that your product will be replaced with a larger one, and we sincerely hope the new size fits perfectly and provides you with the comfort and support you need!

We're so glad we could help resolve this for you.

Regards,

Komforten Team

Reply from Komforten

May 26, 2025

Hey Jan,

Thank you so much for your kind words! We're genuinely delighted to hear that you received a quick answer and that we were able to help you effectively with your problem.

It truly makes our day to know we could assist you. Thanks again for taking the time to share your feedback!

Regards,

Komforten Team

Reply from Komforten

May 23, 2025

Hallo Inge, vielen Dank für Ihre netten Worte! Es freut uns sehr zu hören, dass Sie eine angenehme Erfahrung gemacht haben, als Sie uns kontaktiert haben. Ihr Feedback macht unseren Tag wirklich schöner!

Mit freundlichen Grüßen, Komforten Team

Reply from Komforten

May 20, 2025

Hi Malin,

Thank you for your kind words! We're so glad we could help with the sizing issue and that you're satisfied with the support you received. We look forward to seeing you shop with us again!

Regards,

Komforten Team

Reply from Komforten

May 1, 2025

Hi Jane,

We are so sorry to hear that you received the wrong sizes and models of the footsupport soles and that you have not received a response to your emails.

We are unable to find any order under your name and so as your emails. If you could please send us your order details by emailing support@komforten.se, we would be happy to assist you.

We apologize for the inconvenience.

Regards

Reply from Komforten

Apr 25, 2025

Hey Miss Poppy,

Great to hear! We really appreciate you taking the time to leave us a review.

It's fantastic to know that you received very good customer service and that you're happy with the quality of the item.

We hope you enjoy your purchase!

Regards,

Komforten Team

Reply from Komforten

Apr 23, 2025

Thank you so much for your positive feedback! We're so glad to hear that we were able to quickly resolve the issue with your knee support and that you're happy with the replacement. Providing great support and ensuring our customers have a positive experience is always our priority. We appreciate you taking the time to share your kind words!

Reply from Komforten

Apr 18, 2025

Excellent! Thank you for your lovely review. We're really pleased to hear we were helpful and that our product is benefiting your foot.

Komforten Team

Reply from Komforten

Apr 18, 2025

Thank you! We appreciate your positive feedback.

Komforten Team

Reply from Komforten

Apr 15, 2025

Hey Marlies, We're so happy you had a great experience with our product and customer service. Your 100% recommendation means the world to us! We appreciate you.

Reply from Komforten

Updated Apr 10, 2025

Thank you so much for the kind words! 🙏
We're really happy to hear you had an excellent experience with our customer service. Fast, friendly, and understanding is exactly what we aim for at Komforten 💛

Thanks again for your support — we’re always here if you need us! 😊 - Yvette

Reply from Komforten

Apr 10, 2025

Thank you so much for sharing your experience! 😊
We’re glad our support team could assist you quickly and make the return process easy. Sometimes it's just about the right fit — and we’re happy we could send you a smaller size without the hassle of returning the original pair.

Thanks again for choosing Komforten — we’re here to make things comfortable and simple for you! 💛👟✨ - Yvette

Reply from Komforten

Apr 7, 2025

Thank you so much for your kind words! It really means a lot to hear that you enjoy shopping with us and that our customer service team could help you out 💛 We always try to make things as smooth and friendly as possible, so your message truly made our day!

Hope to see you back again soon! ☺️

Reply from Komforten

Mar 31, 2025

Thank you for your feedback! 😊 We truly appreciate you choosing Komforten and are sorry to hear that the size wasn't the right fit. If there's anything we can do to assist you, such as a size exchange or recommendations, please let us know—we’d be happy to help! 👍- Yvette