John Francis Reviews 69

Me and my husband was relocating from Milford have Pembrokeshire to Ryde isle of wight. We used John Francis to deal with our move and the sale of our house. We were signed to Emily who went above and beyond and helped us to achieve a sale . The sale went through. Very quickly . Emily was 100% good with her job very polite and helpful along with her colleagues. We have been moved 8 weeks today Sandra and Patrick smith

Llanelli branch visited my property on 19 May to provide a valuation for sale.
They said they wanted to go away and think about it. 5 months on, I’ve chased them up several times but never had any further contact.

On a number of occasions, I have contacted the rental department of John Francis (Narberth) via their website - they have ignored my communications. Due to a medical problem (deafness) I am unable to use the telephone - does anyone who has left a review of this Company have an email address for them?

Very poor experience with John francis and a team of people in different local offices who can't find out who was responsible for not turning up to value my property.
Took a day's holiday as I work in West Wales 1hr 30 minutes drive away and they couldn't come on the 2 days I work from home hence the holiday.
They never turned up even after a phone call an email and a txt 2hrs before the valuation should take place. There answer when I phoned 1 hr after the no show was sorry I will find out where they are 30 minutes later I had to phone again passed to another office who said they would find out and would phone back, 30 minutes later I phoned again another person who said exactly the same thing . That was Friday 1st August today Thirsday 7th August i decided to phone again after being cut off then passed onto 3 different people all I got was sorry someone cancelled the appointment but there's nothing there to say who it was who cancelled.
People's livelihoods mean nothing to this company unfortunately

Just sold my house in Loughor through the Gorseinon Branch. I was kept informed throughout the process by friendly and informative staff. They were all great but I have to single out Aimee and in particular Michelle who helped me get over the line with a smile. Would most certainly recommend them and if I do ever sell again they will be the only company I consider.

Hi, I put my flat on the market with John Francis Tenby and my sales agent was Sharlene Lewis from the very start She was very professional and very quickly matched my Appartment with relevant buyers and it was only a matter of weeks before I had a sale however the sale fell through. No fault to Sharlene's. The customer just didn't feel it was the right way to spend their inheritance so Sharlene was on the case again and quickly got me a new Buyer within a couple of days and achieved more than I had from the first buyer. which helped towards paying my £2000 solicitor fee for the Lost sale . I have to say, I've been in the housing market a long time buying and selling properties and Sharlene Lewis goes above and beyond to get you a sale thank you very much, Sharlene.

If I could give the team at John Francis in Milford 10 stars I would! It was only by accident that I chose this agent. I had just left my dogs at the groomers next door and my son reminded me that I kept saying I must find an agent! So I did. Thank God I found this one. Because they really go over and above for you. They are young, charming and you feel as though you are no trouble and always come first! What's not to like! I was very impressed with the photographs taken for the blurb on line .When I saw them I said I nearly put in an offer myself.! They were superb, that's a real talent. I decided to look on line to check out the competition, like you do, and was amazed that a place I know that is really nice and would overshadow mine, looked really ordinary and I probably wouldn't have gone to view. It made such a difference. It's the small things that make a big difference. I wasn't in a hurry to sell at the start so didn't ring to chase them up or anything, thinking I would have the whole summer to get ready to downsize. Wrong!!! It took 0nly 3 viewings and I had an offer and it is now sold! Amazing! It's a good job I work well under pressure because it is now all stations go! the hardest thing I have to do now is decide which property in my village to choose for my downsize! That is a great problem to have!

We are relocating to Wales as downsizing. And live 5 hours away so booking appointments and arranging viewings isn't easy.
We'd had to back out of a house as it was so damp infact we named it Spongebob after the survey! This was with a different agency.
We saw a house with John Francis in Milford Haven and went to view it with Shannon. From the moment we shook her hand we knew we were in safe hands.
She knew so much about the house, the area and could answer all our questions.
She was kind and patient and once we'd offered was as pleased as we were for us that we'd found the one!
Since then she's been amazing keeping us up to date with the cottage and what's going on.
No question I ask her is too daft! And shes always enthusiastic and kind.
She has definitely helped us feel good about moving to Pembrookshire.
Would highly recommend Shannon to deal with your purchase.

Booked property valuation several weeks in advance (as live 200 miles away). Representative (Aled) arrived on time and was professional but said he needed to go away and discuss with colleagues so no valuation given. 10 days later, no contact, so rang his office twice but went to answerphone. I got a call back from lady who said Aled had been away for couple of days and was ‘catching up’ on messages.. still no contact. I used them 10 years ago when they were good but they are now part of Connell group and looks like they have lost their way.
This was Llanelli branch.

Update
Now been 2 weeks since they visited property .. still no advice given.

In most areas I would avoid Connell or Countrywide owned agencies and seek a good local independent.

Deeply Disappointing Experience – Would Not Recommend

We had an awful experience with John Francis Ammanford during the attempted sale of our home. After accepting an offer in October 2024, we were repeatedly told for months that completion was “imminent” — yet nothing happened. Communication was poor, timelines were misleading, and the truth was consistently withheld.

As a result, we lost out on around £12,000 in rental income and had to live in cramped conditions with family, with our two young children, expecting the sale to complete any day. Worse still, the buyer was allowed to move furniture into our house without our consent — a serious breach of trust.

After eight months of stress, delays, and misinformation, we’ve had to withdraw from the sale entirely — only then learning the buyer was still £42,000 short.

We’ve now filed a formal complaint and are seeking compensation. Absolutely would not recommend this branch

I bought through John Francis a few years ago, at the time not leaving a TP reviews. I am now selling through them and felt the need to leave a review based on the service, The Pembroke branch have been structured, reliable, efficient and understand the local housing market. I can not speak highly enough about the staff at this branch.

I have just arranged to let a property using the Carmarthen Office. The whole team (Ruth, Martynas, Richard) were very professional, helpful, well-informed and did their very best to make the process as smooth as possible. Excellent communication throughout the process. Thank you .

Rented a property through John Francis returned our keys on the 4th April still waiting for the return of our bond. Property inspected on the 8th. Lanlord confirmed they were happy to release the bond. Was told by the property management company that the money was returned by bacs on the 9th. Still not received it rang today told to ring My Deposit Scheme as they were responsible for returning it on the 9th. Rang My Deposit to be told they never held the money !! Found out it was held by Countrywide who f8nally said it hadn't been released but it would be released by bacs today. John Francis totally
disinterested and offered no help at all.Never dealt with such incompetency or been so lied to !!

I am writing to make a formal complaint against Luke at John Francis Cardigan branch.
I was promised a drawing of the land I was selling. Luke failed to draw up the land for sale and then ceased effective communication via email.
Upon terminating my relationship with John Francis, I was then issued a contract from an old sale contract, which I had terminated and was then asked for fees. The contract seemed to be doctored - using an old contract, with a new buyers name against it, despite that old contract having been terminated by myself, when I had previously left JF to go to another estate agent. I am sure doctoring a false agreement is illegal, yet I find myself under threat.
Their attitude and treatment are appalling, customer relations are non existent as all they want are fees. There is no care towards you or their services, as long as they get paid they will not provide you with what you are supposed to be paying for.
Very scary and threatening.
Do yourself a favour and save fees by using another agent. Land sale fees with JF are £4000 compared to £1500 with other local agents.

To whom it may concern,

I am writing to formally complain about the completely unacceptable experience I had today with Chris Martin

Chris was scheduled to show me a property but failed to show up, did not call, and ignored every single one of my emails. I made the effort to attend the viewing and even spent £40 on Uber to get there, only to be stood outside the property with no one in sight. To make sure I was at the right address, I even knocked on the neighbour's door – she confirmed that no one had been at the property.

Chris later had the audacity to claim he had been there, which is clearly untrue. No apology was offered. Instead, he casually mentioned he would “see what he can do” if the property wasn’t already gone. The complete lack of professionalism, accountability, and basic communication is absolutely disgusting.

This was a total waste of my time and money, and I will be escalating this complaint and making sure others are aware of the experience I had. If I am not reimbursed for the £40 I spent to attend this sham of a viewing, I will be taking this further and sharing my experience widely.

I expect a prompt response and a resolution.

Went to filter search for a house and the go button is obscured by a tab to get a valuation. Unable to filter search. Utterly useless!

Fishguard office came out re market evaluation and she was prompt and knowledgeable. That's where it ended.
Booked her to come again to list and booked the professional photography to be there same time, with two weeks prior notice. Called as we were requested to their office after our call to appoint them to provide paperwork proof. The day she was to arrive after spending the weekend preparing the house. No show, no call. We rang and she blamed the photographer for not attending prior, very dismissive of our disappointment basically suggesting it was everyone at fault bar herself. Then and I kid you not she said she had a iPhone and could come out later maybe and do photos on that. Later when we called to the office for a update, she still not in anyway embarrassed, actually said yes I fully understand if you wish to go with someone else. Appaling service apalling attitude.

Absolutely amazing team! Very pleasant, and helped us find the right property, just an email or phone call away and got back to us promptly each time! The process of renting can be daunting,however, they talked us through anything we didn't quite understand and the whole process went very smoothly. Would definitely recommend. Very happy!

Can't thant the team in John Francis from start to finish they have been amazing in the sale of our property thank you so much

Llanelli Office - My house was sold April 2024, it is now Valentines Day February 2025 and still no news on completion? I was told it would be sorted last September, then October and November, full of promises before Christmas, this just sums up how this shady outfit work! Always in meetings or they won't answer my calls as they recognise my number on caller display, yet when I call them from a different phone they answer. The staff are extremely unprofessional and will never ever call you back, same old excuses and you are forever chasing them up in your own time trying to get them to do some actual work! Stay well clear and find a decent Estate Agent, how they are still in business I do not know? I shall continue to wait and it will probably be end of March or April, maybe longer with these pathetic jokers!