Jennibag Reviews 323

The only reason I'm not giving 5 star is because the zipper broke the first time i used it an i was in a another country. I had to bye a new bag to be able to get home. I contacted the company and th... See more

Love the concept of the bag, but was not able to travel with bag as a carry on. It would not fit in bag requirement slot and was not even packed to full capacity. So, was forced to check bag. Bag even... See more

I haven’t had the chance to use this travel bag yet, but I’m a bit unsure about the material—it feels a little lighter and thinner than I expected, which makes me question its long-term durability. Th... See more

Ordered my bag and unfortunately there was a delay with delivery. I emailed customer support and they responded immediately and took extra care to ensure my bag arrived timely thereafter. I felt confi... See more

This bag is amazing! The material is durable, it’s really well made, and the amount of stuff I can pack in here… unbelievable. We’re doing 3 weeks in Italy and only want to do carry-on luggage. During... See more

Ordered this roller bag but didn’t get here on time for my vacation. I did get the expedited delivery credit but upon return had a series of medical problems and wasn’t able to use the bag but once n... See more

I honestly didn’t expect much when I ordered the JenniBag 2.0 during the summer sale, but wow… it’s been a game changer. The bag feels super sturdy, the zippers glide smooth, and it actually fits more... See more

Your product is falsely advertised. All videos show a time lapse between packing in each section. When they show the bag at the 2nd level, zipped as a carry on, there is nothing in the garment bag (1... See more

Arrived with two spots/stains inside. Several area of the zippered areas arrived with sections of the teeth open. I've emailed with this information and asked for further instructions. Haven't hea... See more

I just ordered my Jennibag with the roller wheels and am very impressed with the design, materials and quality construction. I just did a test pack, comparing my large, carry-on, traditional bag, and... See more

The tone and message of the video advert impressed me right at the start. The redesigned 2.0 bag is so smart and just what I've been looking for. Every email was answered swiftly and zeroed into my... See more

The product is exactly what I was hoping for!! Sturdy material, easy to pack several days of clothing, shoes, hanging items and cosmetics. Entering the airport, I easily stowed my JenniBag on my lar... See more

Terrible quality bag. Absolute junk material. Not an honest return policy. They don’t honor it. I’ve been waiting for over a month for a review of my return request.

Paid for express shipping, still waiting for product. will be returning as it is not needed anymore. Also, while trying to track shipment, computer was hit with malware. Had to download an app to tra... See more

I absolutely love this bag! I traveled to Croatia with this bag for 10 days - I packed a ton of clothes and toiletries in it. The roller worked great and I would just collapse the handle and put the b... See more

The bag took much longer to arrive than promised, it was coming from China. The bag itself seemed very complicated to put together, so I decided I wanted to return it. I’d get emails tbat they were lo... See more

I purchased the JenniBag suitcase and quickly realized it wasn’t going to work for me. I contacted the company to initiate a return in June of 2025, and was they responded saying they were startin... See more

I love the concept of the bag. However, after only 2 uses the zipper became detached in 2 places and needed repairs, which cost me $30. I did send an email to customer support, but received no further... See more

The bag arrived within two weeks and when opened was pleasantly surprised at how compact and light it was. This was purchased for my husband for an upcoming trip to Canada. He did not believe he cou... See more

I really love the JennyBag! I used it when I went to Paris in March, and got so many compliments… It’s gorgeous! Very high quality and very “rich” looking. The only issue I had is packing like they s... See more

The bag did not arrive in time for our 1st trip to Europe, so I am just now packing it for Greece, leaving the 6th. The outside material feels like a heavy plastic, the strap is a different shade of... See more

The JenniBag has been a game-changer for my travels! It’s the perfect size to carry on, so I don’t have to check it in, which saves me both money and time at the airport. The design is practical, with... See more

Jenni bag say they honor a warranty if you are not satisfied with their bag- THAT’S A LIE, Jenni bag says it holds two weeks worth of clothes- THAT’S A LIE. Jenni bag says it has quality standards but... See more

I was expecting the piece with rollers to be included. I’m 70 years old and carrying that bag for such distances in international airports (which are where I’ll be traveling) extremely difficult. I do... See more

Ive had this for several months now.....The bag is good but I paid extra to have it come with the trolley. The trolley is useless - the base is not big enough so if the bag is full it becomes very un... See more

Customer Service has ghosted me for months!! No response when I ask how to return. Terrible communication the CS department is non-existent. Plus the bag and rolling frame are so cheap I'd be afraid... See more

You can NOT pack as much as is seen in the video clips and any attempt to is laughable. I am 5 days in to a 12 day Euro Trip and the main zipper has broken off. I will have to either buy a new bag... See more

I purchased the JenniBag suitcase, but unfortunately, it didn’t meet my needs. I reached out to initiate a return, and the company responded saying they had started the return process. That was over... See more

I have two Jennibags and they're amazing. The amount if clothes you can fit in each bag, toiletries, shoes etc. Is shocking. I've taken mine on several trips and have had no problems with the weight o... See more

I am beyond thrilled with my purchase and the customer service with JenniBag! I can’t believe it arrived in time for my week long trip to the beach! The amount of clothing I have packed easily fit i... See more

I am attempting to return bag. I have sent emails and no response. The bag did not arrive in time for my trip and I no longer need it. Impossible to contact this company!!!

I love love love my jennibag, I have bragged about how much this bag holds and how neat everything is still in the bag is amazing that 2 of my friends went and bought their own. I will no longer check... See more

Your refund policy, to many hoops to jump through, had no idea the bag was going to be shipped from China, we are keeping the bag, not that it works as advertised. Shipping took way too long. Not happ... See more

This product did not live up to what I thought. I took one weekend trip and the zipper broke just in one trip. You can’t imagine packing for 10 days like the video suggests. Very disappointing.

The bag is so cheaply made the zipper doesn’t even match the other side to zipper correctly I emailed requesting a refund since I bought 2 and they said someone would reach out to me and I never re... See more

I was so excited about the JenniBag. I ordered it to go on a trip to Europe. I am packing for the 1st time tonight to leave tomorrow and the inside suit bag zipper ( the long center one) broke and th... See more

UPDATE: I received my bag in time (3 weeks past order date because it ships from Singapore) but it will NOT take the place of a full-sized suitcase. It's another duffle carryon mixed with a garment... See more

Never buy from them!!! I had initially ordered 2 bags without rollers. It took weeks to get them in but when I finally got them, I realized they would be to heavy to lug around an airport so I request... See more

I love how you can really pack a LOT of items in this bag! I was expecting the "garment" part of the bag to be a little longer to fit a dress, however, I was able to work it out with everything else I... See more

I wouldn’t even give one star but just like the entire experience, clearly your customer doest matter much after a purchase is made.

The Jenni bag is attractive and will be out to immediate use for my upcoming trip. It is light, looks sturdy and had plenty of space. Shipping took awhile, but be patient.

The bag is nicely made and once I figured out how to lock the cart—it worked too. However, it held much less than I expected it to hold based upon the videos. I want to return it but I am two emails i... See more

Love this bag!!! And customer service is excellent! They were efficient, on time and very communicative I was worried about the delivery of my bag. Fabulous company.!

Beautiful product! I only wish you had included the pictures of how to pack, etc. that you have in the advertisements. I can look those up but it would have been nice to have a paper copy. But I ca... See more

I was expecting the piece with rollers to be included. I’m am also 70 years old and carrying that bag for such distances in international airports (which are where I’ll be traveling) extremely diffic... See more

First of all, the product (JenniBag) is of terrific quality and honestly, the price is pretty darn good, and it's beautiful! My daughter wanted the Teal color and it's perfect! Secondl... See more

A super product , great value and delivery time. Excellent customer service and backup when required. Highly recommended. Thank you Jet and your team.