diane sansom

Dear Ms. Sansom,

We’re truly sorry to hear about your experience and completely understand your frustration. This is certainly not what we want for our valued customers.

So that we can look into your order personally and assist you as quickly as possible, could you please email us at info@ivyluna.uk
with your order details? Our team will make sure to investigate and help you right away.

Your satisfaction means a lot to us, and we’d love the chance to make this right.

Kind regards,
Team Ivy Luna

Hi Diane, sorry to hear you have had these issues. Please can you share your order number and I'll look into this immediately