itcareerswitch.co.uk Reviews 2,704

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and responsiveness of the staff, highlighting their quick replies and clear explanations. People appreciate the user-friendly technology, including the app and portal, which are easy to navigate and provide helpful resources. Consumers also value the service provided, noting that their inquiries are addressed promptly and their needs are met efficiently. The quick response time from the team is a recurring theme, with reviewers expressing satisfaction with the speed and clarity of the assistance they receive.

Based on these reviews

Rated 5 out of 5 stars

The guidance, support, and general helpfulness have been present from the first introduction. Beverly, Matt, and Lama are superb and always present to answer any queries, doubts or concerns I might b... See more

Company replied

Rated 5 out of 5 stars

My sincere appreciation goes to Lana for her support and effective communication throughout my project management training. Special thanks to Dean who also responded to all my queries and gave me exte... See more

Company replied

Rated 5 out of 5 stars

As I approach the end of my Project Management traineeship, I want to sincerely thank IT Career Switch for an exceptional and well-structured programme. It’s been a truly rewarding journey that has... See more

Company replied

Rated 5 out of 5 stars

Mike is a great tutor! Very knowledgeable, patient, and encouraging. I’ve learned so much and feel more confident thanks to your help. I started with traineeship back in October 2025 because i neede... See more

Company replied

Rated 4 out of 5 stars

Hmm. it wasn't easy but it was worth it, after several videos I finally completed the training and the 2 live scenarios, The videos were educative and the customer care were on point attending to your... See more

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Rated 5 out of 5 stars

Beverly was incredibly helpful in guiding me through my course setup. Even though I was unsure about which direction to take, she patiently provided all the information I needed to make an informed de... See more

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Rated 5 out of 5 stars

I would like to give a big thanks to Yolande for helping me with any questions I had throughout the process of completing my CompTIA A+. She was really helpful and made the process straightforward. It... See more

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Rated 4 out of 5 stars

I have completed the learning for Project Management course and currently awaiting to sit the official exams. The services provided by IT Career switch have been really good, both Student Centr... See more

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Rated 4 out of 5 stars

I’ve enrolled in the Data Science course in ITcareerswitch and so far, everything is going well. Dave has been very responsive, and I’ve already submitted my first practical project. I’ve been waiting... See more

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Rated 5 out of 5 stars

The student support team at IT Career Switch have been brilliant(thanks, Dave :) ). Whenever I’ve needed help or a bit of extra flexibility, it’s been handled quickly and in such a caring way. They ge... See more

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Rated 5 out of 5 stars

Would like to give a big thanks to Clive for being a great mentor during the recruitment process. With his very detailed finds with the job searches I managed to find a job placement within 3 weeks! H... See more

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Rated 5 out of 5 stars

I wanted to take a moment to share my appreciation for Lana at IT Career Switch. From the very first interaction, she’s been an absolute pleasure to deal with — professional, kind, and genuinely i... See more

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Rated 5 out of 5 stars

Nelson is my new tutor, and I will be working with him through Parts 3 and 4. He reached out to me immediately after I passed the exam and explained all the details clearly. He also provided detailed... See more

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Rated 4 out of 5 stars

Overall the course and learning programmes that SHEilds provide are great. Easy to access and navigate through each module. When it came to career switch the recruitment process was fine. I was sent w... See more

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Rated 5 out of 5 stars

I've had a positive experience with the course so far. The structure is clear and well-paced, which has helped me build confidence in areas I previously found daunting. What’s made the biggest dif... See more

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Rated 5 out of 5 stars

So far my experience is outstanding I'm receiving the help I'm needing when requested, I'm learning at my own pace, The course is motivating me to what to learn more Sharon

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Rated 5 out of 5 stars

It is reassuring when I speak with a colleague from IT career switch because I will always get a satisfactory feedback. Special thanks to Beverly Keon and her team for their ever speedy help.

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Rated 5 out of 5 stars

The recruitment support team were super helpful! They made my CV 1000x better and the turn around on it was very quick. My personal recruitment advisor Barry was really supportive and helpful. He gave... See more

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Rated 5 out of 5 stars

Hi, Since December 2024 I've been undergoing the Project Management traineeship. Lana has been tremendous in helping me attain an extension which will hopefully allow me to finish my course in ti... See more

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Rated 5 out of 5 stars

So far so good am still in the learning process but the customer service has been amazing with Beverly, the prompt response and support has been exceptional. Many thanks to the team

Company replied

Rated 5 out of 5 stars

Really enjoyed being able to do the course at my own pace. Enjoyed the format of watching the videos whilst also having matching notes to refer back to.

Company replied

Rated 5 out of 5 stars

They have been amazing and very helpful indeed. Beverly Koen was a delight to deal with and couldn't of done more to assist me in my endeavour. Wonderful team.

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Rated 5 out of 5 stars

Booking of the NEBOSH exam was fast and seamless. All I had to do was email Berveley for support and it was all done in no time. Great staff support and effective communication all the time. Than... See more

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Rated 5 out of 5 stars

The student care team at itcareerswitch is excellent. The individual that took care of my requests was Lana. She responded very quickly to all my emails and got my request sorted within minutes (chan... See more

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Rated 5 out of 5 stars

I would like to thank Lana Roos-Nel for her outstanding support in managing this course. The whole process was smooth, timely, and well-planned, which made the overall learning experience enjoyable an... See more

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Rated 5 out of 5 stars

Mike was very helpful during the interview, very clear in terms of what I needed to do and the parameters of the process. We were cut off, but Mike rang back straight away and the call was able to... See more

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Rated 5 out of 5 stars

Lana was very helpful in addressing my needs. Due to my workload with already studying a degree while working she froze my course status for 4 months to give me breathing space to concentrate on my de... See more

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Rated 5 out of 5 stars

My learning experience was great. The staffs were supportive and responded timely to enquiries raised. The portal was easy to navigate and user friendly and had clarity of communication. My best le... See more

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Rated 4 out of 5 stars

I completed the coding traineeship in roughly 4 months along with the two practical projects. However, I was on it pretty much full time. The 2 projects were very enjoyable and a great challenge... See more

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Rated 5 out of 5 stars

The entire team at IT Career Switch are fantastic, they are all extremely supportive and make learning something new and challenging a much more enjoyable experience as they provide all the help you n... See more

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Rated 5 out of 5 stars

Stanley has been really helpful whenever I had questions about the lessons. His responses were both very quick and very clear. Since English is my second language, it was important for me to understan... See more

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Rated 5 out of 5 stars

Lana is very friendly and helpful, which is so reassuring. I really appreciate her help and kindness.

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Rated 5 out of 5 stars

Everyone on the team is helpful, all emails are replied, there is always someone ready to assist. The material provided to us is amazing, you can really start a new career!

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Rated 5 out of 5 stars

Great experience they are very prompt to answering questions and acting upon request. Better hang Beverly on your rafters employee of the year.

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Rated 4 out of 5 stars

I sucked in bash, but my tutor Odi explained to me that issue in a simple way and she solved the problem smoothly and in profession way. I am really appreciating it.

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Rated 5 out of 5 stars

Really helpful staff, Lana was a lifesaver. The course modules are very easy to understand and up-to-date. Lana was really patient and helpful, and no matter the time or the hour, she was always there... See more

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Rated 5 out of 5 stars

I had a fantastic experience with Lana! They went above and beyond to help me with my request and even managed to secure an extension for me. Communication was friendly, professional, and efficient th... See more

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Rated 5 out of 5 stars

Mike did amazing in responding promptly and clearly explaining some concepts that were difficult for me. I can confidently recommend him anywhere anytime. Thank you for employing professionals.

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Rated 5 out of 5 stars

I am grateful for the help I received from Beverley for her excellent service in providing me guidance through her genuinely cared approach in resolving my issues.

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Rated 5 out of 5 stars

I would like to say thank you to everybody who is supporting me and a huge thank you to Beverley who has been great help and has assisted me with any aspects of the course that I needed help with so t... See more

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Rated 5 out of 5 stars

Excellent support with prompt service. They have guided me to ensure i get the most out of my training.

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Rated 5 out of 5 stars

Completed my course in 3 months, they were there every step of the way. Each step is laid out clearly and got a job by month 4. Well worth it

Company replied

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Company details

  1. Education & Training

Written by the company

Award winning training provider and recruiter who specialise in IT, Health & Safety and Project Management.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Project Management Traineeship

I recently completed my Project Management Traineeship with IT Career Switch, and I wanted to take a moment to thank my advisor, Lana, for her incredible support throughout the programme.

From the very beginning, Lana was approachable, encouraging, and always quick to respond whenever I had questions or needed guidance. Her clear communication and genuine willingness to help made a huge difference in keeping me on track and confident in my progress.

I’d highly recommend Lana to anyone starting their project management journey — she truly helps make the experience positive and motivating.

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Honest and proactive customer service

I originally paid for my NEBOSH exam directly, not realising that I had already been registered through IT Career Switch. Instead of ignoring it, their team contacted me proactively to let me know about the duplication and helped arrange a refund straight away.

I really appreciate their honesty and professionalism, especially Beverley who handled everything promptly and politely. It is rare to see a company act so responsibly. Highly recommended.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Data Analysis

My tutor Odi has been excellent! I am doing the Data Analysis course and she has always replied promptly with exactly the answers I need, and made sure I am doing everything correctly to stay on track.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

IT career switch extension approved


IT career switch, you are the best! I spoke to Yolande Neethling and expressed that i was running out of time as my course deadline runs out end of the month. This lovely lady pulled all strings to get me an extension. Thank you so much Yolande.

October 22, 2025
Unprompted review
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Rated 2 out of 5 stars

Disappointed

I’ll start with the only positive point: the refund policy is real.
If you complete all modules and projects within one year from enrollment, and after 12 weeks of job searching you still don’t find a job, they do issue a refund.
I’ve finished the course without landing a job, but at least I’ve learned a bit more than when I started.

That said, the rest of the experience was honestly disappointing.

From the very beginning, the introductory courses on programming languages felt outdated and repetitive. They are repeated again in the second stage for no clear reason, it just seems like a way to waste time.
In the beginning, you get some minimal support from a tutor, but this quickly fades away as the course progresses.

During the second stage, which is the longest part, you study on an external platform, Codecademy. The amount of languages you’re asked to learn is huge and completely disproportionate to what you’ll actually use later. You go through all of these courses: Full-Stack Engineer Career Path (the longest), Bootstrap, C#, Java, JQuery, PHP, Python. I thought it will be useful for the final projects, but in the third stage you end up using only HTML, CSS, JavaScript, MySQL, JQuery, some APIs and PHP.
It really gives the impression that the excessive workload is there just to make it harder to reach the one-year mark. It’s simply impossible to properly learn all those languages in just a few months.

When it came to the project phase, I felt completely on my own.
Paddy clearly knows the subject well, but the final project reviews were difficult to follow, partly because of his teaching style, and partly because the reviews were done over the phone instead of using proper tools like Zoom. Honestly, this feels quite outdated for 2025. Also, I often noticed some contradictions between the project instructions and what the instructor actually expected, delaying the delivery of the projects.

After completing everything within the year, I moved on to the recruiting phase.
Belinda was genuinely kind and supportive, and I really appreciated our weekly calls. However, apart from a new CV and a few emails with links to job boards like Indeed, I didn’t receive much additional help with actual job placement.

Overall, I’m surprised by the large number of positive reviews I’ve seen online.
In my case, I was asked to leave a review right after finishing stage 2, when I still had some minimal tutor support, which might explain why so many reviews sound a lot more positive than the full experience actually is.

October 10, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Alessio,

Thank you for your review. We are sorry to hear that some aspects of the Traineeship were less than satisfactory for you.

Our goal with all of our Traineeships is to offer our candidates a strong foundation of knowledge and skills so that they are prepared to succeed in their chosen field.

With the Full Stack Developer Traineeship, we do include a wide range of programming languages in order to ensure that our candidates have a diverse skillset and are prepared to hit the ground running, regardless of which tech stack a potential employer specialises in. Our Projects Step focuses on a select few languages because we aim for candidates to be able to present polished and concise projects in their portfolios. However, we appreciate that you felt that there was too much content to cover, and we will take your feedback on board.

We would also like to point out that our Traineeships are self-paced, meaning that they can be completed at a pace that suits the learner. Our tutors are available whenever needed to provide assistance, but unfortunately, candidates must reach out to make use of these services.

We are sorry to hear that you felt a lack of clarity around the projects, and we will take this on board as well.

Our recruitment support is multifaceted. In addition to the job board roles that our mentor provided you with, we also worked actively to refer your CV to existing partnered companies and recruiters, as well as networking your CV with new companies on your behalf for the duration of the recruitment stage, as is standard practice. We are sorry to hear that you did not receive much feedback from these efforts.

Although it is unfortunate that you did not receive an offer during our recruitment stage, we do encourage you to keep up your job search! Many of our candidates secure roles within a few months of the recruitment stage ending if they are not placed during that stage. Nonetheless, we are happy to have fulfilled the job guarantee or your money back policy for you.

IT Career Switch

Rated 5 out of 5 stars

Network Engineer traineeship

I had an outstanding experience with IT Career Switch.

My Recruitment Mentor, Sarah-Jane Stewart, was incredibly supportive and proactive throughout the entire process. When a previous opportunity turned out to be unstable, Sarah-Jane immediately resumed recruitment assistance and quickly found me a perfect match.

She secured an interview for the IT Trainee/1st Line Engineer position with FORM IT Solutions. Even when a specific communication challenge arose during the hiring process, Sarah-Jane helped me navigate it professionally, resulting in a successful job offer!

I am thrilled to be starting my new role and truly appreciate her confidence, swift action, and expert guidance. If you are looking for a dedicated partner to help you successfully transition into an IT career, I highly recommend Sarah-Jane and IT Career Switch.

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Appreciation

From the depth of my heart I want to say thank you to ITcareerSwitch and the whole team for their well detailed and structured courses, I must say that you guys are the best and I really enjoyed it and I must recommend anyone who want to go into IT should go through ITcareerSwitch they will provide you everything you needs in your Tech journey, I want to appreciate Beverly for her support through my journey thank you and thank you ITcareerSwitch

October 20, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Stephen,

Thank you for your review and feedback.
We are glad to see that Bev and the team provided you with excellent support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 5 out of 5 stars

Excellent Service and support

I have been dealing with Beverley over the last year. The support and assistance I have received from her has been outstanding. She was always happy to explain and assist in all my queries and resolved them ASAP. Thank you very much.

October 15, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Lennert,

Thank you for your review and feedback.
We are glad to see that Bev provided you with excellent support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 5 out of 5 stars

Appreciation post

As I approach the end of my Project Management traineeship, I want to sincerely thank IT Career Switch for an exceptional and well-structured programme. It’s been a truly rewarding journey that has strengthened my skills, boosted my confidence, and prepared me for the next step in my career. Well done to the entire team for such a job well done.

A special shout out to Lana for being so amazing and supportive always ready to help with any concerns I had throughout the course. Your guidance made the experience even smoother. Thank you!

October 17, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Francesco,

Thank you for your review and feedback.
We are glad to see that Lana provided you with amazing support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 5 out of 5 stars

Lana is very friendly and helpful

Lana is very friendly and helpful, which is so reassuring. I really appreciate her help and kindness.

October 15, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Helen,

Thank you for your review and feedback.
We are glad to see that Lana provided you with excellent support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

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Rated 5 out of 5 stars

Career Change

The guidance, support, and general helpfulness have been present from the first introduction. Beverly, Matt, and Lama are superb and always present to answer any queries, doubts or concerns I might be having. I'm taking the Health Safety course, presently - so far so good. This is giving me the opportunity to change careers, something I've been wanting to do for a very long time, but didn't know how. Give them a call, and just chat to see if this might be for you, too.

October 16, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Molle,

Thank you for your review and feedback.
We are glad to see that Bev and the team provided you with great support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 5 out of 5 stars

Excellent support with my course.

I would like to say thank you to everybody who is supporting me and a huge thank you to Beverley who has been great help and has assisted me with any aspects of the course that I needed help with so thank you as your help has made this course fun and a enjoyable experience.

October 16, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Francesco,

Thank you for your review and feedback.
We are glad to see that Bev provided you with excellent support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 5 out of 5 stars

Great value for money

My sincere appreciation goes to Lana for her support and effective communication throughout my project management training. Special thanks to Dean who also responded to all my queries and gave me extension when I had my baby in between. I’m more than proud to be tutored by Mike as well. I passed my prince 2 and agile PM exams and I’m already getting interviews after adding my experience to my cv.

October 16, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Adedamola,

Thank you for your review.
We are happy to see we have provided you with great support. Please continue to reach out should you need any further assistance.
All of the best in your job search.

IT Career Switch

Rated 5 out of 5 stars

Mike is a great tutor

Mike is a great tutor! Very knowledgeable, patient, and encouraging. I’ve learned so much and feel more confident thanks to your help. I started with traineeship back in October 2025 because i needed a career change.

You’ve been such an amazing tutor — always patient, kind, and motivating. I really look forward to our sessions, and I’ve learned so much because of your guidance. Thank you for your dedication and support!

October 8, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Kowsi,

Thank you for your review and feedback.
We are glad to see that Mike provided you with amazing tutor support. Please continue to reach out should you need further assistance.
All of the best in your continued studies.

IT Career Switch

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Rated 5 out of 5 stars

Dean did a great job

Dean did a great job, sorted out my issues

October 15, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Eunice,

Thank you for your review.
We are happy to see that Dean provided you with great support. Please continue to reach out should you need any further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 5 out of 5 stars

Worth while course

Really enjoyed being able to do the course at my own pace. Enjoyed the format of watching the videos whilst also having matching notes to refer back to.

August 21, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi James,

Thank you for your review.
We are glad to see you are enjoying your Traineeship. Please continue to reach out should you need any further assistance.
All of the best in your continued studies.

IT Career Switch

Rated 4 out of 5 stars

GREAT TEAM EFFORT

Hmm. it wasn't easy but it was worth it, after several videos I finally completed the training and the 2 live scenarios, The videos were educative and the customer care were on point attending to your needs. I could tell Lana smiles a lot and she's very resourceful helped me along the way whenever i called. My Tutor Mike Ngwenya was great, easy going and was helpful during my live Scenario. Great user friendly software, easy to Navigate. thanks guys.

October 15, 2025
Unprompted review
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Reply from itcareerswitch.co.uk

Hi Emmanuel,

Thank you for your review.
We are glad to see you received great support from Lana and Mike. Please continue to reach out should you need any further assistance.
All of the best in your continued studies.

IT Career Switch

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