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Iren Luce Gas e Servizi Reviews 12,343

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, efficiency, and competence. Many reviewers specifically mention individual employees by name, highlighting their helpfulness, patience, and ability to clearly explain complex issues. Consumers appreciate the staff's professionalism and dedication to resolving problems effectively. People also express satisfaction with the overall service provided. The speed and ease of transactions are frequently mentioned, with reviewers noting quick problem resolution and efficient handling of requests. The positive feedback extends to various channels, including in-person interactions, chat support, and phone assistance. However, some reviewers report issues with contact, while opinions on pricing seem to vary.

Based on these reviews

Rated 4 out of 5 stars
Verified

Provide English language for your application and services please. Thanks

Company replied

Rated 4 out of 5 stars
Verified

Sabrina's availability, her attention to the customer, and her unusual professionalism. The company is making excellent professional development aimed at optimizing and improving services.

Company replied

Rated 5 out of 5 stars
Verified

Easy and quick, activated a new contract via chat and phone in few minutes. Client support really kind and trained. Contratto luce stipulato in pochi minuti via chat e telefono. Operatori preparati e... See more

Company replied

Rated 5 out of 5 stars
Verified

Hi.. To Whom It Concern.. I had visited IREN in Turin three times in one week about a possible change of my Gas Meter and always I found excellent people who help me..! They contacted me quickly and t... See more

Company replied

Rated 5 out of 5 stars
Verified

Very positive experience, Mrs. Dema, operator no. 1206 was very kind and solved my problem in a short time.

Company replied

Rated 5 out of 5 stars
Verified

The lady who took care of my problem was very kind, clear, patient and worked exreamly well. She explained in terms that were more than understandable. She listened carefully to what I had to say and... See more

Rated 5 out of 5 stars
Verified

Thanks to Gabriella of the Iren Point in Piazza Duca d'Aosta in Reggio Emilia,for her capacity of problem solving and human empathy,very high performance. Thanks so much Barbara

Company replied

Rated 5 out of 5 stars
Verified

When you have problems with Ur bills,they are available to help you out was with them since 2014 till 2025 just because I changed location,I went still like to be we them

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Rated 5 out of 5 stars
Verified

In my experience, I found the staff friendly, competent, and efficient. I also found no lines at the counters, and the process went smoothly.

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Rated 5 out of 5 stars
Verified

Amazing lady attended to me. She deserves an award. She modified my gas contract , printed my bill for me and explained better how Iren function

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Rated 5 out of 5 stars
Verified

Clear indications and easy to use systems. Many thanks to Monica, who was very helpful

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Rated 5 out of 5 stars
Verified

The staffs are friendly, supportive and can speak English. I’m very satisfied with the service.

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Rated 5 out of 5 stars
Verified

i started a new contract with operator 206 he proved gentle kind and answered to all my questions

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Rated 5 out of 5 stars
Verified

My experience was very positive. The staff is kind and competent. They were able to solve my problem accurately and quickly.

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Rated 5 out of 5 stars
Verified

Camilla was very kind and efficient dealing with my request. She provided clear advice and was diligent in the management of my file.

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Rated 5 out of 5 stars
Verified

The counter service is fast and innovative the payment machine. Hoping the company will respond quickly to our request to reconnect the electric to our house.

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Rated 5 out of 5 stars
Verified

Axelandra é stata molto competente e disponibile Ritornato a casa con tutto siastemato

Company replied

Rated 5 out of 5 stars
Verified

I would like to compliment Ms. Elena at the Iren counter in via sopra mura in Piacenza. She was kind, thorough and helpful.

Company replied

Rated 5 out of 5 stars
Verified

Veronica è stata gentile ed efficiente nel gestire la procedura di voltura.

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Rated 5 out of 5 stars
Verified

The employee was professional and addressed and resolved all issues, with kindness and without shortcuts, enabling an easy approach to a foreigner in the IREN world.

Rated 5 out of 5 stars
Verified

I hade problem for connection for the debit parcels issued by IREN and to be paid through my Bank Account - This story lasts since August last year and it seems not yet settled - I went personally to... See more

Rated 5 out of 5 stars
Verified

The person who talked to me was nice, fast, clear and solved everything clearly and quickly.

Company replied

Rated 5 out of 5 stars
Verified

Good deal. Detailed explanation of terms and fees from a skilled and efficient operator. Friendly communication.

Company replied

Rated 5 out of 5 stars

Serena (chat di Iren) gentilissima, efficiente e disponibile! Grazie per il supporto

Company replied

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Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier
  5. Housing Utility Company

About Iren Luce Gas e Servizi

Written by the company

Iren Luce Gas e Servizi è tra i principali fornitori luce e gas in Italia, con offerte pensate per adattarsi alle esigenze di chi cerca convenienza, trasparenza e semplicità nella gestione dell’energia. Offriamo un’ampia gamma di tariffe luce e gas a prezzo fisso o variabile, ideali per famiglie, nuovi subentri, professionisti, partite IVA e condomini.

Ma il nostro impegno va oltre la fornitura: mettiamo a disposizione dei nostri clienti anche servizi internet Wi-Fi per la casa, assicurazioni casa e persona, e prodotti per l’efficienza energetica come impianti fotovoltaici, caldaie a condensazione, climatizzatori e soluzioni per la mobilità elettrica, come bici e monopattini elettrici.

La nostra storia è nata nel Nord-Ovest, ma oggi siamo un gruppo energetico nazionale in continua evoluzione, guidato da valori di innovazione, ascolto e qualità del servizio. Ogni giorno accompagniamo migliaia di clienti in un percorso verso una gestione dell’energia più consapevole e sostenibile.

Consulta su Trustpilot le recensioni su Iren luce e gas e scopri l’offerta luce o gas più adatta a te, anche con bonus in bolletta e vantaggi esclusivi attivabili online. 😊

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4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Hi Phuc Thanh, thank you for your feedback! We’re glad to know you appreciated the patience and dedication!
Team Social Care Iren

Rated 1 out of 5 stars

Not suitable for expats

I recently signed up for a utility contract through Papernest. Their service was in English and quit good . Everything was explained clearly, the process was smooth, and I felt well supported.

Unfortunately, once the contract/case was handed over to Iren, my experience changed completely . Iren calls me to confirm the contract (as Papernest had already explained to me would happen, and I even saved their number in my contacts).

Still, whenever I answer in English and introduce myself, the call is immediately disconnected. On one occasion, an agent actually spoke to me, but only in Italian and then also hung up without saying anything .

I also sent an email in English explaining the situation in detail, but did not receive an reply.

This makes the process almost impossible for expats who don’t yet speak Italian fluently.

In addition, I noticed that the copy of my ID, which I had securely uploaded via a portal, was later sent back to me through an unsecured email. This also raises concerns about data protection.

October 7, 2025
Unprompted review
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Dear Consumer,
thank you for sharing your experience. We’re truly sorry to hear that your transition from Papernest to Iren did not meet your expectations.
We appreciate your positive feedback and are disappointed that the follow-up interactions with Iren caused frustration. We understand how important it is to feel supported, especially when navigating services in a new country and language.
We tried to contact you in order to verify the issues you reported, but without specific data, we are unable to proceed. We remain available to support you, including through our social media channels.
Have a nice day,
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Super

Great experience

October 3, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao Christian 😊 grazie per la tua recensione! Siamo davvero felici che la tua esperienza sia stata così positiva.
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Idem

Excellent explanation of the contents of the proposal.

October 3, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao Gabriele, grazie per il tuo riscontro 😊
È importante per noi che ogni informazione sia trasparente e facilmente comprensibile.
Team Social Care Iren

Rated 4 out of 5 stars
Verified

All very easy

October 3, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao Carla, grazie per il tuo feedback 😊 Ci fa piacere sapere che l’esperienza con noi sia stata positiva.
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Very positive experience

Very positive experience, Mrs. Dema, operator no. 1206 was very kind and solved my problem in a short time.

October 3, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao Carla, grazie di cuore per aver condiviso la tua esperienza.
Siamo felici di sapere che la signora Dema sia riuscita ad aiutarti con gentilezza e rapidità.
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Persona gentile

October 2, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Grazie Daniele, siamo felici che tu abbia trovato gentilezza nel nostro operatore!
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Easy and quick

Easy and quick, activated a new contract via chat and phone in few minutes. Client support really kind and trained.
Contratto luce stipulato in pochi minuti via chat e telefono. Operatori preparati e gentili.

September 30, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Grazie di aver condiviso con noi la tua opinione! 😊
Buona giornata,
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Service was excellent

The reception was good and the service was excellent.

September 24, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao El Hachem😊, grazie mille per il tuo feedback! Siamo felici di sapere che il nostro servizio e la nostra accoglienza siano stati all’altezza delle tue aspettative.
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Clear indications and easy to use…

Clear indications and easy to use systems. Many thanks to Monica, who was very helpful

September 25, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Grazie Giorgio per il tuo riscontro! Ci fa piacere sapere che le indicazioni siano state chiare e che Monica ti abbia supportato al meglio 😊.
Team Social Care Iren

Rated 5 out of 5 stars
Verified

kind and prepared

kind and prepared

September 22, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao Nicola, siamo contenti che la tua esperienza sia stata positiva e ti ringraziamo per avercelo raccontato!🙂
Team Social Care Iren

Rated 5 out of 5 stars
Verified

Disponibile e cortese

September 17, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Ciao Vincenzo, grazie per il tuo riscontro!
Ci fa piacere sapere che hai trovato disponibilità e cortesia da parte nostra.
Team Social Care Iren

Rated 5 out of 5 stars
Verified

i started a new contract with operator…

i started a new contract with operator 206
he proved gentle kind and answered to all my questions

September 17, 2025
Iren Luce Gas e Servizi logo

Reply from Iren Luce Gas e Servizi

Thank you so much for your kind feedback! 😊
Your satisfaction means a lot to us, and we’re always here to help whenever you need. Welcome aboard!
Team Social Care Iren

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