Provide English language for your application and services please. Thanks
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Iren Luce Gas e Servizi è tra i principali fornitori luce e gas in Italia, con offerte pensate per adattarsi alle esigenze di chi cerca convenienza, trasparenza e semplicità nella gestione dell’energia. Offriamo un’ampia gamma di tariffe luce e gas a prezzo fisso o variabile, ideali per famiglie, nuovi subentri, professionisti, partite IVA e condomini.
Ma il nostro impegno va oltre la fornitura: mettiamo a disposizione dei nostri clienti anche servizi internet Wi-Fi per la casa, assicurazioni casa e persona, e prodotti per l’efficienza energetica come impianti fotovoltaici, caldaie a condensazione, climatizzatori e soluzioni per la mobilità elettrica, come bici e monopattini elettrici.
La nostra storia è nata nel Nord-Ovest, ma oggi siamo un gruppo energetico nazionale in continua evoluzione, guidato da valori di innovazione, ascolto e qualità del servizio. Ogni giorno accompagniamo migliaia di clienti in un percorso verso una gestione dell’energia più consapevole e sostenibile.
Consulta su Trustpilot le recensioni su Iren luce e gas e scopri l’offerta luce o gas più adatta a te, anche con bonus in bolletta e vantaggi esclusivi attivabili online. 😊
Replied to 92% of negative reviews
Typically replies within 1 week
I recently signed up for a utility contract through Papernest. Their service was in English and quit good . Everything was explained clearly, the process was smooth, and I felt well supported.
Unfortunately, once the contract/case was handed over to Iren, my experience changed completely . Iren calls me to confirm the contract (as Papernest had already explained to me would happen, and I even saved their number in my contacts).
Still, whenever I answer in English and introduce myself, the call is immediately disconnected. On one occasion, an agent actually spoke to me, but only in Italian and then also hung up without saying anything .
I also sent an email in English explaining the situation in detail, but did not receive an reply.
This makes the process almost impossible for expats who don’t yet speak Italian fluently.
In addition, I noticed that the copy of my ID, which I had securely uploaded via a portal, was later sent back to me through an unsecured email. This also raises concerns about data protection.
Reply from Iren Luce Gas e Servizi
Reply from Iren Luce Gas e Servizi
Reply from Iren Luce Gas e Servizi
Very positive experience, Mrs. Dema, operator no. 1206 was very kind and solved my problem in a short time.
Reply from Iren Luce Gas e Servizi
Reply from Iren Luce Gas e Servizi
Easy and quick, activated a new contract via chat and phone in few minutes. Client support really kind and trained.
Contratto luce stipulato in pochi minuti via chat e telefono. Operatori preparati e gentili.
Reply from Iren Luce Gas e Servizi
Reply from Iren Luce Gas e Servizi
Reply from Iren Luce Gas e Servizi
Clear indications and easy to use systems. Many thanks to Monica, who was very helpful
Reply from Iren Luce Gas e Servizi
Sabrina's availability, her attention to the customer, and her unusual professionalism. The company is making excellent professional development aimed at optimizing and improving services.
Reply from Iren Luce Gas e Servizi
i started a new contract with operator 206
he proved gentle kind and answered to all my questions
Reply from Iren Luce Gas e Servizi
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