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HUSWELL® | Europe's #1 hosting solution Reviews 1,354

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciated the convenient location of the accommodations, with easy access to city centers, beaches, and various attractions. Many consumers found the apartments and houses to be well-equipped, clean, and modern, offering comfortable stays. People also valued the clear communication and quick responses from the company's staff, making check-in and check-out processes smooth and hassle-free. Consumers particularly enjoyed the holiday experience, highlighting the quality of the houses, furniture, and amenities such as swimming pools and terraces. However, opinions on facilities and services were mixed, with varying levels of agreement among reviewers. Similarly, experiences with the booking process seemed to differ, indicating a lack of consensus among consumers.

Based on these reviews

Rated 4 out of 5 stars

Location was great, it’s very close to all sights. The space was clean but a bit loud, as it’s above a cafe and there’s another studio space above. All the soaps in the shower were empty and none in t... See more

Company replied

Rated 4 out of 5 stars
Invited

A very nice, modern apartment, near the tram and a few 100m from the beach. BUT, this was not a very well designed apartment. One toilet for 4 adults - situated near the front entrance to the apartmen... See more

Company replied

Rated 4 out of 5 stars

Location is good. Apartment clean and contained everything needed for our visit. One small issue is the size - it’s a very small space, with no where to sit, other than one chair and the bed. The to... See more

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Rated 4 out of 5 stars

We (three adults and a dog) had a great vacation in Heist, near Knokke. Seaview, nature park in front of us, supermarket and resto’s close by. The apartment was clean, bathroom great, beds great, e... See more

Company replied

Rated 5 out of 5 stars

Amazing property, location and view! Very impressed with the accomodations and process to book and connect with the owner. Located near a happening nightlife which is great but expect load voice... See more

Company replied

Rated 5 out of 5 stars

Booked an Airbnb that was managed by this company. Great little house, well managed, great communication / check in and out via an app. Had an issue - they were available pretty much 24 hours and we... See more

Company replied

Rated 5 out of 5 stars

The location and cleanliness of the apartment made our stay wonderful. The instructions of Huswell were clear and made sure that in- and out-check went smooth . The garage was an extra plus.

Company replied

Rated 5 out of 5 stars

The house is absolutely massive. The pictures don't really do it justice in my opinion. Very clean, nice little shower bags included with shampoo, body wash. Excellent connections up the coast and... See more

Company replied

Rated 5 out of 5 stars

Location and appartment are perfect. You will see from windows Brabofontein and beautiful Antwerp City Hall. You can get tge appartment simply walking 15min from Central Station by the main stree... See more

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Rated 5 out of 5 stars

Really enjoyed our place! So beautiful, so quiet, and so easy to travel to different cities in Belgium! It was nicely setup and communication was very quick

Company replied

Rated 5 out of 5 stars

Everything was clearly indicated, and the instructions were communicated very well. The appartement was everything we could wish for. The only downside was that it wasn’t mentioned beforehand that, in... See more

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Rated 5 out of 5 stars

The communication before hand was great and check in was smooth and easy. The apartment had everything we needed and was in a great location with tram stop not far away and easy access to the main tow... See more

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Rated 5 out of 5 stars
Invited

The location of the apartment was splendid, very quiet but still close to the center of beautiful Bruges. It was clean and there were even some necessities in case they were forgotten. I would have li... See more

Company replied

Rated 5 out of 5 stars

We had the most wonderful stay in Knokke! This was our first time staying at a Huswell managed property and it was by far the best. I have nothing negative to report. Instead, we plan to always stay a... See more

Company replied

Rated 5 out of 5 stars

The flat was exactly like in the photos. It was situated next to the little harbour and also the train and tram station. The interiour is modern, clean and also very comfortable. The division of toil... See more

Company replied

Rated 3 out of 5 stars
Invited

Kitchen was ok, but not the coffee machine. Living room was ok, but not the carpet. On the second floor was only one toilet (to small and without Washbasin to wash hands. That’s terrible. We wanted, t... See more

Company replied

Rated 5 out of 5 stars

Great location Ample parking for 3 cars 5 large bedrooms with comfortable beds and screens in windows 2 bathrooms with excellent showers with good water pressure Large kitchen with everythin... See more

Company replied

Rated 5 out of 5 stars
Invited

The communication with the Company was very good, they replied quickly and were always helpful. The apartment was as described and they even provided a welcome package. Overall, they did a great job... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent Organisation, easy to handle instructions. Website for customers renting appartments (not just flat owners) could be more clearly flagged. It's there but I found it hard to find

Company replied

Rated 5 out of 5 stars

Everything was well-organized via the app and contactless check-in! All the information you need to check in, get the key, access the garage, and find out about heating, Wi-Fi, etc. is handled through... See more

Company replied

Rated 5 out of 5 stars

We had a very relaxing 3 night stay at Anna’s studio apartment in Ghent. Full marks to HUSWELL because all was very well organised, instructions were clear and the apartment was clean, tidy and well p... See more

Company replied

Rated 3 out of 5 stars

The place was exceptionally clean and space was inviting .Close to everything. Beds were comfortable, place was warm. However Hot water ran out after 2 people Internet was very poor could only g... See more

Company replied

Rated 5 out of 5 stars

A great holiday apartment that is superbly equipped. Everything you really need is there in very good quality, no unnecessary stuff. The location is great with 200 meters to a wonderful, clean North S... See more

Company replied

Rated 5 out of 5 stars

Best location in town. Middle of the citycentre. Shops pubs restaurants supermarkets nearby. Also a parking at 2 minutes walk. Beautiful old building, stairs a bit steep. Clean and comfortable. Eve... See more

Company replied

Rated 4 out of 5 stars
Invited

Nice Appartement next to the Beach! Very cool Interieur Design ! But the House complex was so big and so many apartments that I got lost once when I tried to find my apartment from the garage..... See more

Company replied

Rated 5 out of 5 stars

The flat was absolutely super, with every little detail considered for a comfortable stay in Bruges. The decor was stylish, the flat kept super clean and also very practical. The added laundry service... See more

Company replied

Rated 5 out of 5 stars

Amazing accommodation, great location. We were provided with an entire house equipped with our own elevator! With three bedrooms, too bathrooms, a well equipped kitchen, a living room and a balcony, t... See more

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Rated 4 out of 5 stars

All well arranged and clear info and communication when issues arised. Only downside is the high cost of added services (late checkout, towels, etc) but you you that before booking. Property was perfe... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Huswell. Everything you could think of explained clearly with supporting videos where needed. When I had a random question the response was super quick and provided the required... See more

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Rated 5 out of 5 stars

We had a really nice stay in the HUSWELL Apartment in Ostende/Belgium. It was clean, modern and well equipped. There was everything we needed in the kitchen. The living room has a big window directly... See more

Company replied

Rated 5 out of 5 stars

Thanks to Huswell we found this marvel in the Vaucluse. With our family of 14 we spent a fantastic week out there. The house, the furniture, the finishes and most importantly the swimming pool and... See more

Company replied

Rated 5 out of 5 stars

We really felt at home in our apartment by the sea in Knokke-Le Zoute, Belgium! The two terraces offer spectacular sea views and are perfect for relaxing. The apartment is modern and comfortable, with... See more

Company replied

Rated 5 out of 5 stars

We stayed at Modern Art Deco Style Studio in the Heart of Bruges! It is a nice apartment located at a quiet street, near Lake of Love, & city center is in walking distance. Huswell provided very de... See more

Company replied

Rated 5 out of 5 stars

Fabulous comfortable apartment in the centre of gent. Great communication with owner through the app made check in very easy.

Company replied

Rated 5 out of 5 stars

We rented a beautiful apartment at the Belgium coast for Easter. It had the best position right at the sea with the most amazing view. The apartment was completely as it was described and like the pic... See more

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Rated 5 out of 5 stars
Invited

I had a very good experience – this was actually my second time staying in this apartment. Honestly, everything is close by and the place is very clean. The only downside is that you have to pay extr... See more

Company replied

Rated 5 out of 5 stars
Invited

I have stayed at two Huswell properties in Ostend and both were fantastic. Super clean, stylish, central and excellent customer service. I would highly reccomend Huswell.

Company replied

Rated 5 out of 5 stars

My entire stay was fantastic. The Huswell staff kept me informed and when I had questions, they provided great service and guidance. The apartment itself, was really well designed and well ma... See more

Company replied

Rated 5 out of 5 stars
Invited

Great experience on the platform of huswell , we rent an apartment at Oostende this summer it’s was perfect place for us .

Company replied

Rated 5 out of 5 stars
Invited

Easy communication, quick reply. Easy access via key box. Nice, spacious appartment. We had a great stay.

Company replied

Rated 5 out of 5 stars
Invited

Penthouse apartment with beautiful view over the sea. Everything was clean and nicely modern. Great service at any time from Huswell. We will come back for sure.

Company replied

Rated 5 out of 5 stars
Invited

Good and clear communication. Appartment was nice and matched completely with the description. We had a great time.

Company replied

Rated 5 out of 5 stars
Invited

A wonderful place in the heart of the city. Clean and well-equipped apartment. I wholeheartedly recommend it.

Company replied

Rated 5 out of 5 stars
Invited

Perfect, the appartment is so nice. Everything is clean and new, so we enjoyed our visit to Knokke-Heist!

Company replied

Rated 4 out of 5 stars
Invited

We had a great experience! Very pretty apartment in a very central location. It was clean and had everything we needed

Company replied

Rated 5 out of 5 stars
Invited

Flat was very clean and spacious Had everything we needed communication was very quick

Company replied

Rated 4 out of 5 stars
Invited

The room was nice and clean. However, access on the first day was alittle bit laboured the outside door needed a very hard push to get in

Company replied

Rated 5 out of 5 stars

Very spacious flat, stylish and well-maintained interior, equipped with all comforts.

Company replied

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Company details

  1. Vacation Rental
  2. Property Management Company
  3. Short Term Apartment Rental Agency
  4. Software Company
  5. Vacation Home Rental Agency

Written by the company

HUSWELL® is a leading hosting & booking platform in Europe for short—and mid-term rentals. For Hosts, It offers a friction- and effortless hosting solution. Our promise: We optimally distribute and manage your listing to deliver confirmed, verified and protected reservations for the highest price possible while you stay in control of how, who and when you host, all via one platform. For Guests, it offers a state of the art booking platform with quality homes and hosts. Our promise: We ensure vetted hosts and properties that deliver the expected standard so guests can book and stay with peace of mind.

Our promise to hosts

Written by the company

Your success is our mission
At Huswell, we go beyond simple property management. We help you grow your rental income, reduce stress, and deliver unforgettable guest experiences. Our team is committed to transparency, support, and results — so you can focus on what matters most.

Contact info

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We Make Hosting Effortless

HUSWELL helps you manage, optimize, and grow your vacation rental.

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Everything was fine

Everything was fine. Ideal location and excellent organization.

October 20, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Petr Koptik,

We're happy to hear that you found our location ideal and our organization excellent. Thank you for your positive feedback; we appreciate it.

Kind regards,

HUSWELL® | Europe's #1 hosting solution
More info or help? Contact support@huswell.com

Rated 5 out of 5 stars

Clean and good location

The location and cleanliness of the apartment made our stay wonderful. The instructions of Huswell were clear and made sure that in- and out-check went smooth . The garage was an extra plus.

October 10, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you so much for your lovely feedback!

We’re really glad to hear that the apartment’s location and cleanliness contributed to a wonderful stay — that’s exactly the experience we hope to offer every guest. It’s also great to know the check-in and check-out process felt smooth and straightforward. We put a lot of thought into making those details as clear as possible, so it means a lot to hear that it helped.

And yes — we agree, having the garage as an extra bonus can really make a difference, especially along the coast.

It was a pleasure hosting you, and we hope to welcome you again on your next visit!

Warm regards,
Team Huswell

Rated 5 out of 5 stars

Fantastic stay in Belgium!

Really enjoyed our place! So beautiful, so quiet, and so easy to travel to different cities in Belgium! It was nicely setup and communication was very quick

October 9, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you so much for your kind words!

We’re thrilled to hear you enjoyed your stay and that the apartment offered both peace and a great base for exploring Belgium. It’s great to know you found everything nicely set up and that our communication met your expectations — we always try to be as responsive and helpful as possible.

We truly appreciate you choosing to stay with us, and we’d be happy to welcome you back anytime!

Warm regards,
Team Huswell

Rated 4 out of 5 stars

3.5 stars

Location was great, it’s very close to all sights. The space was clean but a bit loud, as it’s above a cafe and there’s another studio space above. All the soaps in the shower were empty and none in the bathroom. The sliding door for the bathroom was too heavy to slide open and closed. The free coffee & croissant was a nice touch. The check in/out times kind of suck. 5pm check-in is late, and the early check-in was very expensive.

October 8, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for sharing your detailed feedback. We're glad you enjoyed the location and the complimentary coffee and croissant. We’re sorry to hear about the noise and the issues with the bathroom door and toiletries. Your comments are very helpful and have been shared with our local team to improve future stays. We also understand your point about the check-in time, and we’ll review how we can make this process more flexible.

Rated 5 out of 5 stars

Amazing property near lively nightlife

Amazing property, location and view! Very impressed with the accomodations and process to book and connect with the owner.

Located near a happening nightlife which is great but expect load voices until around 2am. Bring a noise machine if that bothers you.

We loved it and would stay again and again!!

October 8, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you so much for your kind words! We're truly delighted to hear that you enjoyed the property, its location, and the overall booking experience. It’s always wonderful to know that guests feel at home and well taken care of—that means a lot to us.

We also appreciate you noting the vibrant nightlife nearby. It's a great heads-up for future guests, and your suggestion about a noise machine is a thoughtful touch. We'll be sure to consider ways we can make the stay even more comfortable for light sleepers.

It was a pleasure hosting you, and we'd be absolutely thrilled to welcome you back anytime. You're always welcome here!

Warm regards,
Team Huswell

Rated 4 out of 5 stars

Beautiful Brugge

Location is good. Apartment clean and contained everything needed for our visit. One small issue is the size - it’s a very small space, with no where to sit, other than one chair and the bed. The towels were also thread barren, only one set of towels provided for a three night stay.

October 3, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for sharing your feedback. We're glad to hear you found the location convenient and the apartment clean and well-equipped. We appreciate your comments regarding the space and towels. While the apartment is compact as shown in the photos, we’ll review your feedback to see how we can make short stays more comfortable, including improving the towel provision.

Rated 5 out of 5 stars

A beautiful house in pristine…

A beautiful house in pristine condition. Excellent location. A pleasure!

October 6, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed the house and its location. It’s great to know your stay was such a pleasure.

Rated 5 out of 5 stars

Great property management experience

Booked an Airbnb that was managed by this company. Great little house, well managed, great communication / check in and out via an app. Had an issue - they were available pretty much 24 hours and were professional and swift with their responses and outcome. I will definitely look at their portfolio of properties, when I start to research my next stay in Europe

October 4, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you so much for your wonderful feedback. We’re really glad to hear you enjoyed the house and that our team was able to assist you promptly. It’s great to know you appreciated the communication and check-in process. We’d be happy to welcome you again on your next trip to Europe!

Rated 1 out of 5 stars

I stayed at their filthy property in…

I stayed at their filthy property in Ghent a year ago and they have just replied to my Google review stating they are taking ‘urgent’ action! If that’s their definition of urgent then it is certainly not the same as mine! No offer to compensate or make amends to me and as I won’t be returning I’ll never know if anything changed to save others such an awful experience! Here is my review from a year ago:-

Re: Characterful apartment for two in central Ghent
Filthy place, nothing like the photos. See images. The bed linen was stained, floor filthy, piles of dust under bed, chairs covered in dust, lights filthy and even mousetraps in the place which were also filthy! Who wants to stay in a place with mousetraps??! HUSWELL fobbed me off saying they’re contacting their cleaners after I alerted them soon after arrival (no further response received from them). They manage all flats in this building so avoid, common parts also very dirty. I have a long term health condition which I told HUSWELL and need anywhere I stay to be clean, no apology, they just don’t care! Avoid this host!

April 20, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for taking the time to share your experience, and I sincerely apologize that our delayed response has only added to your frustration. Your feedback from last year should have been addressed promptly and thoroughly — and I truly regret that this wasn’t the case.

I’m deeply sorry for the condition you found the apartment in. Cleanliness should never be compromised, especially when someone has shared a health concern with us. We let you down, and I fully acknowledge that. Your description of the apartment — from the stained linen to the dust and mousetraps — is unacceptable and completely at odds with the standards we strive for.

Since your stay, we’ve taken significant steps to review our cleaning protocols and have changed service providers in that building. However, I completely understand that this comes too late to change your experience.

I realize you have no intention of returning, but should you ever reconsider or be open to further conversation, I would be grateful for the chance to try and restore even a fraction of your trust.

Sincerely,
Team Huswell

Rated 1 out of 5 stars

Beware of this company

Beware of this company. I have rented an accommodation at the Belgian coast, did a pre-payment. They just wrote me that the accommodation was no longer available and asked me to cancel my reservation to receive my pre-payment back. No explanation, no excuses, no alternative proposed, no help…

October 3, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Hi PEB,

Thank you for taking the time to share your experience. I am deeply sorry to hear about the distress and inconvenience caused by the sudden cancellation of your reservation.

Please accept our sincerest apologies for the way this situation was handled. Losing the accommodation you booked is frustrating enough. This is not the level of service we aim to provide.

We are using your feedback as a critical learning opportunity to improve our internal processes and ensure our customer service team responds with the empathy, professionalism, and support every guest deserves, especially in challenging situations like this.

Rated 5 out of 5 stars

Right in the city centre, quiet and with all mod cons

Very spacious flat, stylish and well-maintained interior, equipped with all comforts.

September 28, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your kind feedback. We’re happy to hear you enjoyed the space and found the apartment comfortable and well-equipped. It’s always great to know our guests had a pleasant stay.

Rated 5 out of 5 stars

Would recommend

The communication before hand was great and check in was smooth and easy. The apartment had everything we needed and was in a great location with tram stop not far away and easy access to the main town and beach. The pool was unheated but that didn't stop us having a dip.

September 26, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your lovely feedback. We’re glad to hear that communication and check-in went smoothly and that you enjoyed the apartment’s location and amenities. It’s great that you were still able to enjoy a swim despite the cool water! We appreciate you choosing to stay with us and hope to welcome you again soon.

Rated 5 out of 5 stars

Best digital-first apartment service

Best location, cozy apartment & fully digital experience

September 30, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your kind words! We’re so glad you enjoyed the apartment, its location, and the digital check-in experience. We’d be happy to host you again anytime.

Rated 5 out of 5 stars

Very spacious

The house is absolutely massive. The pictures don't really do it justice in my opinion.
Very clean, nice little shower bags included with shampoo, body wash.
Excellent connections up the coast and into Oostende and very convenient for restaurants, shops etc.

September 26, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the space, cleanliness, and convenient location. It’s great to know the little touches like the shower bags made a good impression too.

We’d love to welcome you back again soon.

Rated 5 out of 5 stars

Fabulous comfortable apartment in the…

Fabulous comfortable apartment in the centre of gent. Great communication with owner through the app made check in very easy.

September 30, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your lovely review. We’re happy to hear you enjoyed the apartment and found the check-in process smooth. It’s great to know the location and communication met your expectations.

We’d be glad to host you again anytime.

Rated 5 out of 5 stars
Invited

Uncomplicated booking

Uncomplicated booking, well located, all was very good

June 13, 2025
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your kind feedback. We’re happy to hear you had a smooth experience and enjoyed the location.

Rated 5 out of 5 stars
Invited

Good platform en very apartment

Great experience on the platform of huswell , we rent an apartment at Oostende this summer it’s was perfect place for us .

August 6, 2025
HUSWELL® | Europe's #1 hosting solution logo

Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for sharing your experience. We’re glad to hear you enjoyed your stay in Oostende and that the apartment was a great fit for you. We hope to welcome you again soon!

Rated 5 out of 5 stars
Invited

was an great weekend

was an great weekend

June 29, 2025
HUSWELL® | Europe's #1 hosting solution logo

Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your kind words! We're glad you had a great weekend and enjoyed your stay.

Rated 5 out of 5 stars

Very nice flat in a good location

The flat was exactly like in the photos. It was situated next to the little harbour and also the train and tram station. The interiour is modern, clean and also very comfortable. The division of toilet and bathroom is very good when travelling with friends.
All in all a very nice experience. We would love to come back.

September 22, 2025
Unprompted review
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Reply from HUSWELL® | Europe's #1 hosting solution

Thank you for your feedback! We're glad to hear that you loved our accommodation, and enjoyed your stay! We are looking forward to welcome you with your future bookings!

Rated 1 out of 5 stars
Invited

I booked during the summer vacation for…

I booked during the summer vacation for a period of two weeks and at the end of the week of the booking the electricity was cut off in the apartment and no one from maintenance or electrician or anyone came to help us because we were without electricity and this is very difficult. He left the apartment three nights before the booking that he paid for and now he has been waiting for almost more than three weeks and the money has not been sent to my account and this service was incomplete and every time I call we will send someone someone will come and no one came and did not care about this problem, and now the problem is related and I did not understand what is the reason for the attachment and not paying and compensating the amount for the payment!!!!

August 27, 2025
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Reply from HUSWELL® | Europe's #1 hosting solution

We are truly sorry for the experience you had. Being without electricity for several days is unacceptable, and we deeply regret that no one was able to assist you during your stay. Leaving early because of this situation must have been incredibly frustrating, and we understand how upsetting it is to still be waiting for your refund.

Your feedback highlights serious gaps in both our on-site support and refund process. We are reviewing these procedures to ensure urgent issues receive immediate attention and that refunds are processed quickly and reliably in the future.

Thank you for sharing this with us — even though it was a negative experience, your feedback helps us make sure future guests do not go through the same situation.

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