I booked during the summer vacation for…
I booked during the summer vacation for a period of two weeks and at the end of the week of the booking the electricity was cut off in the apartment and no one from maintenance or electrician or anyone came to help us because we were without electricity and this is very difficult. He left the apartment three nights before the booking that he paid for and now he has been waiting for almost more than three weeks and the money has not been sent to my account and this service was incomplete and every time I call we will send someone someone will come and no one came and did not care about this problem, and now the problem is related and I did not understand what is the reason for the attachment and not paying and compensating the amount for the payment!!!!
Reply from HUSWELL® | Europe's #1 hosting solution
We are truly sorry for the experience you had. Being without electricity for several days is unacceptable, and we deeply regret that no one was able to assist you during your stay. Leaving early because of this situation must have been incredibly frustrating, and we understand how upsetting it is to still be waiting for your refund.
Your feedback highlights serious gaps in both our on-site support and refund process. We are reviewing these procedures to ensure urgent issues receive immediate attention and that refunds are processed quickly and reliably in the future.
Thank you for sharing this with us — even though it was a negative experience, your feedback helps us make sure future guests do not go through the same situation.