Housesigns Reviews 168

I bought two signs and they are absolutely beautiful and high quality. I can't believe the value with these and I would not go anywhere else. I highly recommend these signs.

Ease of ordering through a very good website..
Each stage of the make was communicated.
No time wasting.
Delivery good.
House sign carefully wrapped and absolutely beautifully handcrafted.

I ordered an item at the end of July, I'm now at the end of August and still waiting for this item, the 7-10 days turn around is un-true, I had a delivery notification on the 7th August and then an update from Evri that there was a delay on the delivery on the 15th August and it just never arrived.

I've chased this company firstly for an update and they said the Courier were unable to deliver (they didn't even try) it needs to be returned before they can do anything, a few weeks later and more chasing I asked for a refund - again they are insisting that the item needs to be returned before they can issue a refund, so I've had to raise a dispute with my bank.

Absolutely terrible service.

Update based on feedback; no item refused, wasn't event attempted, Michael our Evri driver delivers to this address at least twice a week. 1 star is absolutely spot on and sums up overall serice, poor service, me having to chase, seems to be a common complaint. Not good service.

Your feedback on Evri is garbage

13:44 - Tue Aug 12

Your local courier has collected your parcel

10:15 - Thu Aug 14
Your parcel is at our local depot and on its way to you

10:17 - Thu Aug 14

This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way

15:13 - Fri Aug 15

We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day

10:55 - Mon Aug 18
Your parcel is on its way back to the sender

Well chuffed (Yorkshire slang!)with the slate house sign. Beautifully crafted. White Yorkshire Rose with number. Thick slate and heavier than I thought as the quality is exceptional.

Great company to deal with ,keep us up to date and did just what we requested. Very good price. 5 star.

Awful company to deal with and got seriously let down. Ordered well within delivery timeframe for Christmas 2024. Chased on 18th Dec, to be told it wouldn't be arriving before Christmas. I sent screenshots of their delivery times and website banner but they weren't interested in helping me. Now waiting for a refund 4 days before Christmas, with no way of being able to order from elsewhere in time. Seriously sad experience 😞

Although delivery took a little longer than hoped, we were always informed of progress. Sign was exceptional, looks absolutely fantastic on the wall.
Would definitely recommend as price and quality cannot be bettered.
Thank you very much for adding to our home.

Terry.

Please read other reviews on late delivery time and poor customer service,I wish I had. Firstly I had to chase for a delivery date, which was much longer than stated, it took just short of a month to arrive. You blamed it on a flood not the festive period (in September ) Then on arrival the quality of finish was poor. One tile the type was crooked, the other the paint had spilled, the paint was so thin, and not thick and glossy like you claim, you could see the bumps through it. Both were covered in what looked like water marks. They claim the vegetable oil finish would go, BUT they would not agree, saying there was nothing wrong, absolutely ridiculous. I had to constantly chase for the refund and then they wouldn't pay for the return postage of £9. My advice is to buy elsewhere, it'll be quicker, better customer service, and in the unfortunate event of a problem, you'll be able to get a satisfactory conclusion. Only concluded today from September.

Clear instructions re size, font, borders.
Reviewed before manufacturing.
Timescales given
Absolutely delighted with the house sign. Delivered to the Isle of Man

General feeling is a little disappointing, .Placed an order on 18 th Sept and after chasing twice it finally arrived on 14 th October. So the 7. - 10 days on the order form was way off.
The slate is good quality and the engraving good but the finish of the painting especially round the border has blotches as though the paint was too thin or has been rubbed off on the packaging. Luckily I have some gold paint and fine brush so I was able to rectify the problem but I think the quality control needs to be better, it shouldn't have left the factoryinw this.

Excellent service from the web based editor through to draft versions and final product.

Signs look great on high quality slate and precise engraving and lettering.

Highly recommended

I was provided with help to get the design exactly as I envisioned it, with emails all being answered promptly. The sign far exceeds my expectations. A chunky slab of slate with discreet fittings ( so no more ugly nails) and the engraving is superb. Great value for money. I highly recommend this company.

A really nice looking house sign with house number and road name, easy to install on a wall.
After a couple of days with a little sunshine the battery is charged then as night falls the sign is illuminated which can be easily read for 30 to 50 metres away.
It's a great sign for a low cost

Fantastic customer service and an excellent company to deal with which I would recommend without any hesitation.

I needed to replace an old wooden house plaque for a property I have recently moved into and the new slate sign made by Housesigns was perfect. I also needed 2 'Private Parking' signs which Housesigns provided and which are equally perfect. Top quality engraved slate signs and I am totally delighted.

The slate house sign I wanted for the property needed to be slightly bigger than the standard sizes Housesigns offer on their website. Lucy was very helpful and quick to respond with a quote for providing the slightly bigger slate.

I did a lot of research into slate house sign companies before I placed my order with Housesigns in Wales. I am so pleased I chose Housesigns. I am absolutely delighted with the slate signs they provided and cannot praise Housesigns enough for their excellent customer service.

An excellent company to deal with, thoroughly recommended.

Couldn’t be more delighted with my sign, exactly as I was hoping for and made very quickly. Lucy was v patient in amending things for me and I don’t hesitate to recommend Housesigns Wales to anyone looking for a beautiful and tasteful sign for their home.

I would like to start by saying that the sign I received was excellent and beautiful quality. The reason I have deducted 2 stars is that despite providing exact measurements of the bracket the sign was to hang from, the u bolts sent with my sign didn’t fit and I had to source the bolts elsewhere. Then instead of providing a return label and proper return instructions, I was just told to post the bolts back for a refund, which I did and provided proof of posting. Now they have apparently not arrived and I have to claim for a refund from the post office. I should have sent recorded and let them pay the extra postage. Not very good customer service. What a shame.

Absolutely thrilled with the hanging house sign which arrived just a week or so after ordering. The quality of the product is excellent, can’t wait to see it in position.

On line chat was readily available to make sure the customer’s house sign choice was converted to an accurate order. There was a design checking email to give a final checking of the order before production to minimise errors. A choice of lead times was available. The product was packaged with real care and delivered safely and reliably with Evri according to their tracking system.
I was extremely pleased with the quality and beauty of the product on receipt. It far surpassed even my hopes. Fitting instructions were comprehensive, and it was straightforward for someone with reasonable DIY skills to get a lovely result.
In summary from start to finish the professional service and consumer care offered by the company was excellent. I would strongly recommend them and would certainly have no hesitation in using them myself again. Thanks to Lucy and the team.

Wow!! I've just received my house sign and it is beautiful. From start to finish the process has been so easy .
Highly recommended this company and will definitely use again in the future.
Thank you so much.

My Wife and I ordered one of this company’s beautiful signs. Utilising the genuine slate from Wales the company manufactured, with precision our house number and at our request embellished with 24ct Gold. It will grace our house for many years to come, and to my Wife and I it represents a high quality product which is well worth the investment.
The company was a pleasure to deal with and expedited the order swiftly and efficiently. We shall recommend to our neighbours who will undoubtedly look at the sign with much admiration. As we live on a new development we hope to encourage more custom!
Thank you once again Housesigns for your wonderful service and fabulous product.