Terrible service
I ordered an item at the end of July, I'm now at the end of August and still waiting for this item, the 7-10 days turn around is un-true, I had a delivery notification on the 7th August and then an update from Evri that there was a delay on the delivery on the 15th August and it just never arrived.
I've chased this company firstly for an update and they said the Courier were unable to deliver (they didn't even try) it needs to be returned before they can do anything, a few weeks later and more chasing I asked for a refund - again they are insisting that the item needs to be returned before they can issue a refund, so I've had to raise a dispute with my bank.
Absolutely terrible service.
Update based on feedback; no item refused, wasn't event attempted, Michael our Evri driver delivers to this address at least twice a week. 1 star is absolutely spot on and sums up overall serice, poor service, me having to chase, seems to be a common complaint. Not good service.
Your feedback on Evri is garbage
13:44 - Tue Aug 12
Your local courier has collected your parcel
10:15 - Thu Aug 14
Your parcel is at our local depot and on its way to you
10:17 - Thu Aug 14
This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way
15:13 - Fri Aug 15
We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
10:55 - Mon Aug 18
Your parcel is on its way back to the sender
Reply from Housesigns
Hi Ben,
Yes all totally true and correct, the delivery company have failed to deliver to you and we are awaiting its return. (or you refused the item as per below)
Once received we can either send using an alternative courier or refund you in full.
The tracking status from the delivery company states that its on its way back to us as a failed delivery.
15/08/2025 13:43 1498 This parcel is back at the depot after the customer refused it
18/08/2025 10:55 12 Return has been processed at the Evri hub and will arrive at the nominated return address shortly
So yes all correct, not sure we deserve the 1 star review though, thought that would of been the delivery company.
Many thanks
House Signs Wales
