Hortology Reviews 1,142

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants and pots, noting that items often arrive in better condition than expected. People appreciate the careful packaging, which ensures that plants are well-protected during delivery. Consumers also value the wide selection of plants available and the helpful information provided on the website, which makes it easy for both beginners and experienced plant enthusiasts to find what they need. Consumers highlight the excellent customer service, with staff members frequently contacting them to provide updates on their orders or to offer assistance with any issues. Reviewers are impressed by the company's proactive approach to quality assurance, with staff members often sending photos of plants or pots with minor imperfections and offering options for replacements or discounts. The fast and reliable delivery service is also a recurring theme in the reviews.

Based on these reviews

Rated 5 out of 5 stars

Plants were superbly packaged, size and quality of chosen plants superb. Choice of plants plentiful and online information content & care explained covering aspects in reference to watering - etc... See more

Rated 5 out of 5 stars

Excellent quality and price. Easy to use website. Placed an order on the Monday afternoon and it arrived on the Wednesday morning, securely packed and in perfect condition. Love my Oslo olive plant po... See more

Rated 5 out of 5 stars

Perfect! Healthy plants safely packed and delivered. The choice on offer is brilliant, I will be a regular customer. Thank you.

Rated 5 out of 5 stars

Fantastic company with lovely products and great customer service. I purchased 3 indoor plant plots from this company all of which are lovely. However, upon the 3 items being picked ready for dispa... See more

Rated 3 out of 5 stars

The Peperomia caperata Rosso that was delivered to me on 29 Sep had some leaf shedding initially that I took to be normal behaviour after transport. The Watermelon Peperomia I ordered also had some vi... See more

Company replied

Rated 5 out of 5 stars

We ordered two house plants from the wide variety shown online. Delivery was well within the time frame given👍 and the actual plants (seen in pictures sent to us from the recipient, 7000 km awa... See more

Company replied

Rated 5 out of 5 stars

Very good and fast communication from a real person not a chatbot when I wanted to change my order, plus when I had additional queries. Excellent delivery details with everything going exactly to plan... See more

Rated 5 out of 5 stars

I have ordered plants before Hortology from 4 other online UK suppliers. But Hortology is the best and now I only order plants, pots, pot liners, plant food and other plant accessories from this si... See more

Rated 5 out of 5 stars

Excellent service, quick delivery. I loved my beautiful plant and pot. It was all packaged with care and the plant was in good condition on arrival. Great website, with some really useful tips and i... See more

Rated 5 out of 5 stars

I ordered plants from a website for the first time. Hortology could not have done more to take away my concerns about quality, reliability, fulfillment and ability to withstand transport. The shipmen... See more

Rated 5 out of 5 stars

I have always loved growing indoor plants but Hortology has truly revolutionised my plant collection and indeed my pot collection! Before I grew Peace Lilies and Monstera now I also have a collection... See more

Rated 5 out of 5 stars

Love all of our pots from Hortology! We got 10 of the same pot in different sizes, they look fantastic in our new office. The largest one we got sadly came broken, but Hortology replaced it for us wit... See more

Rated 5 out of 5 stars

Good choice of plants with lots of information and care instructions. After I placed an order, I was contacted as one of my plants looked "rustic' which I took as slightly below the usual standard... See more

Rated 5 out of 5 stars

You looked after the plant. You delivered the plant in a way that would cause it as least distress as possible. Looks happy . there is one brown spot on one of the leaves. I don’t know if that will ge... See more

Rated 5 out of 5 stars

From start to finish they were so helpful and clearly wanted to provide the best product and experience possible. We had a hic-up with the delivery company but they were quick to respond and assist wi... See more

Rated 5 out of 5 stars

I've bought plants and pots from Hortology several times now. Price wise, they are on a par with other comparable, reputable companies but I do feel that the quality of the plants I have received is s... See more

Rated 5 out of 5 stars

So impressed with Hortology! Found them online a few weeks ago, and although I was a little apprehensive about buying plants online, my order arrived today and I couldn’t be happier. Quick delivery,... See more

Rated 5 out of 5 stars

Great buying experience. Healthy indoor plants and safe/ careful delivery. The website is easy to navigate and plant information and selections are categorised/organised for easy search and guidance... See more

Rated 5 out of 5 stars

This was my first purchase from Hortology and I was very impressed. The plants arrived very quickly and in secure packaging, so when I got them out they were in perfect condition. They were also much... See more

Rated 5 out of 5 stars

Absolutely fantastic service Was contacted after my order to tell me the plant wasn’t as fully described, they sent pictures and I was still more than happy to accept as we have ordered from Horto... See more

Rated 5 out of 5 stars

I had ordered the wrong sized pot for the plant I'd picked. I was contacted, a really friendly email, letting me know the correct pot size. When the selected pot arrived at Hortology, it was a diffe... See more

Rated 5 out of 5 stars

I was lookng for a UK based company to deliver a gift to my friend, I live in America and she lives in England, and shipping is quite expensive. I was so happy to discover Hortology and see that they... See more

Rated 5 out of 5 stars

The selection of plants are varied and you are able to choose different levels of growth. I had chosen a spider plant as one of my orders and Hortology contacted me during their selection and sent pic... See more

Rated 5 out of 5 stars

I have been buying from this company for quite a few years and in all that time Hortology have supplied me with absolute first class plants at a very reasonable price. Beautiful plants at a very fair... See more

Rated 3 out of 5 stars

Ok service, but cheeky to charge me extra for pallet removal despite the high product and delivery cost, after which the delivery driver told me he would have taken it away for free anyway. Not sure I... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed the process of buying through Hortology. The great website made it easy to find what I needed and check out. I was contacted before my items were shipped to inform me of a Quality... See more

Rated 5 out of 5 stars

I ordered a schlumbergera and pot as an early Christmas gift for a friend. The delivery was all the way up to the northern Scottish Highlands and arrived in perfect condition. The plant was really hea... See more

Rated 5 out of 5 stars

I can't recommend Hortology enough. Customer service is excellent. There was an imperfection on a pot I ordered, and it was the last one. Charlotte contacted me with some photos. I was able to chang... See more

Rated 5 out of 5 stars

Really good quality products, exactly as they describe it. The only thing that was not as expected was its size. They were a bit smaller than expected, like a couple of centimeters which made a differ... See more

Rated 5 out of 5 stars

Amazing value , really classy plant pots, packaged well and arrived in great condition. Speedy delivery too. Will use again and highly recommend, I've ordered twice and both times have been excellent.... See more

Rated 5 out of 5 stars

Superb! Beautiful, healthy plant, even better and more established than the online photo. Extremely securely packaged and delivered 24 hours after I placed my order - I wasn’t expecting that! A pleasu... See more

Rated 3 out of 5 stars

Loved the customer service, however none of the plants I've bought from Hortology seem to thrive the way my others do. This however may be user error. I'm still happy with the plants I got, they came... See more

Rated 5 out of 5 stars

Two plants one small, fatsia japonica and one large aralia Robles arrived well packaged and in great condition. Both plants flourishing. Will buy from hortology again 👍🏻

Rated 3 out of 5 stars

I have a bit of a love/hate relationship with Hortology. Their plants and pots are of the absolutely highest quality and beautifully curated. So if that was the only factor in question, they would mer... See more

Rated 5 out of 5 stars

Excellent choice of plants of different sizes. Delivery service prompt and all was in good order. The plant was good quality, well established. On arrival the leaves were in need of a wipe down with... See more

Rated 5 out of 5 stars

Great service. The team is so great at communicating with me regarding condition of the plant and feedback and delivery was quick and smooth. Plant was packed well in a safe box despite the delivery... See more

Rated 5 out of 5 stars

Purchased a Cebu Blue plant, it arrived very quickly in amazing packaging. The plant is in perfect condition. Bigger than I expected, which was a bonus! I would not hesitate to buy again from this co... See more

Rated 5 out of 5 stars

Lovely healthy plants and great service from the company. First rate. Also, the staff at Hortology are excellent at communicating with their customers. Recommend 100%.

Rated 5 out of 5 stars

The peace Lily I ordered arrived, it looks bigger than described and is very healthy, lovely ! The service was fantastic from start to end, no issues and delivered right on time as described. Th... See more

Rated 3 out of 5 stars

As always, the delivery is super fast but this time, my plant was basically falling apart, all it's little leaves were coming off left and right, which is a shame.

Company replied

Rated 5 out of 5 stars

Ordered 3 plants, communication was good, delivery timely and the quality of the plants is outstanding. Really good value.

Rated 5 out of 5 stars

I’m really pleased with the plant pot. It looks very expensive but wasn’t. I came well packaged and on time.

Rated 3 out of 5 stars

Last order was great but more recent one had one large plant that arrived damaged and wilted. Still awaiting a customer service response back regarding this, I emailed before Xmas. Hopefully they will... See more

Company replied

Rated 5 out of 5 stars

The pots I wanted were out of stock and I’ve been checking in to the website to see if back in stock. However, the two I’ve just purchased were new arrivals and I prefer so very happy with my purchas... See more

Rated 5 out of 5 stars

Beautiful pot, the online sizing info was very helpful and enabled me to choose the perfect pot. Flawless service.

Rated 5 out of 5 stars

I ordered the Sansevieria Snake Plant as a 60th birthday gift and was really impressed by the service. I made an error with the pot size during checkout, but I was contacted promptly and guided... See more

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Company details

  1. Store
  2. Decoration and Interior Design Store
  3. Garden Center
  4. Plant Display Store
  5. Pottery Store
  6. Wholesale Plant Nursery

About Hortology

Written by the company

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great service

I recently used Hortology for the first time to purchase a large pot for an indoor plant.
I love what we have purchased. I was also impressed that when buying it, the website suggested the pot liner that this pot would actually need.
After I purchased it I was contacted by Hortology who had identified an imperfection on the pot and sent me photos to see if I would still want it. These were minor and could easily be hidden in a corner hence they were not an issue and I was sent the discounted pot. This came very quickly.
Overall a great experience.
The only additional thing they could have done is to recommend the plant pot size for the pot. Not an issue for us.

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Very satisfied

Great website - easy to navigate with lots of nice plants. Easy to order and expertly delivered. Plant sits in my living room as a beautiful centre piece. Very satisfied

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent range of plant pots

Excellent range of plant pots, order arrived in multiple boxes and well packaged throughout. Pots look great. Website is very detailed, good to have the dimensions for the opening of the plant pot instead of just the overall external dimensions so you can find the ideal size.

September 28, 2025
Unprompted review
Rated 3 out of 5 stars

Dying Peperomia caperata, OK Watermelon Peperomia, nice plant pots!

The Peperomia caperata Rosso that was delivered to me on 29 Sep had some leaf shedding initially that I took to be normal behaviour after transport. The Watermelon Peperomia I ordered also had some visible damage to the leaves, but I understand Hortology has warnings about transport damage on the website and the plant seems to be doing OK now. However, the soil of the Peperomia caperata Rosso remained soggy for well over a week after delivery. Initially, I waited for it to dry out a bit. When I realised that leaves kept dropping off because their stems were getting mushy, I began to suspect root rot. When I took the plant out of the soil, I didn't see any roots – it was basically a few brown fibres that were falling apart. The plant still has some leaves left, but I don't have much hope for it. So beware of being potentially sold sick, overwatered plants! Overall score is for the whole delivery: I was happy with the various plant pots I also ordered – these are high quality – although it looks like I will have a spare one soon :(

September 29, 2025
Unprompted review
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Reply from Hortology

Hello,

Thank you for your order and review.

We’re so sorry to hear that you’ve been disappointed with the plants you received — that’s certainly not how we’d want your plants to arrive!

Our Customer Service team have reached out to you directly so we can make things right as quickly as possible.

Your Hortology Team

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Rated 2 out of 5 stars

Ordered in July

Ordered in July, eventually get everything in October. Multiple issues from diseases at the growers then a plant arriving damaged, a joke of a "discount" was offered to accept it which was declined. only to have another plant arrived damaged, in the end we accept the discount just to put an end to it!!

October 6, 2025
Unprompted review
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Reply from Hortology

Thank you for your order and review.
We are very sorry to hear of your disappointment with the delays for parts of your order and sincerely apologise that it took longer than expected to arrive. Once your order was placed, we ordered your special-order plants directly from our growers. As soon as we were informed of a slight delay with a couple of the items, we contacted you right away and agreed to send the available items first, while you kindly agreed to wait for the remaining plants.
We work exclusively with growers who maintain the highest standards. When they were alerted to a potential outbreak of Meloidogyne enterolobii across Europe, they made the precautionary decision to suspend all plant deliveries while independent laboratory testing was carried out — a decision we fully supported to protect our Phyto security in the UK. Once our growers received the complete all-clear from their lab tests, imports resumed, including the remaining plants for your order. We informed you of the situation in regards to this to check how you wished to proceed, and we kept your order open throughout this process as per your request.
Before dispatch of the final three plants, our team noticed that a couple, while still healthy, were not quite up to our usual quality standards. To avoid any disappointment upon receipt, we contacted you and agreed to replace one of the affected plants, which unfortunately incurred an additional two-week lead time, and provided a discount on another plant which needed a little boost of humidity.
We greatly appreciate your patience throughout this process and apologise for any disappointment or inconvenience the delay may have caused.
Your Hortology Team.

Rated 5 out of 5 stars

Beautiful pot

Beautiful pot, the online sizing info was very helpful and enabled me to choose the perfect pot. Flawless service.

September 4, 2025
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Rated 5 out of 5 stars

Fantastic company with lovely products…

Fantastic company with lovely products and great customer service.
I purchased 3 indoor plant plots from this company all of which are lovely. However, upon the 3 items being picked ready for dispatch, they noticed a very minor flaw in the finish on one of my chosen pots, so they emailed me showing clearly the flaw using 3 images and gave me the option to either remove this item from the order, choose another different pot or offered me a 15% partial refund. I thought this was amazing customer service as most companies would have simply sent the flawed item in the hope nothing would be said.
The pots all arrived extremely well packaged and are beautiful.
I can highly recommend this company and will certainly be a repeat customer myself 🪴💚

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 3 plants

Ordered 3 plants, communication was good, delivery timely and the quality of the plants is outstanding. Really good value.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and price

Excellent quality and price. Easy to use website. Placed an order on the Monday afternoon and it arrived on the Wednesday morning, securely packed and in perfect condition. Love my Oslo olive plant pot and is exactly as seen on the website. Would definitely recommend and order from them again.

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars

You looked after the plant beautifully .

You looked after the plant. You delivered the plant in a way that would cause it as least distress as possible. Looks happy . there is one brown spot on one of the leaves. I don’t know if that will get better ?worse ?or just disappear? or extend to the whole plant?but that remains to be seen.It may be a little bit soon to give you completely accurate review ; except to say that I really appreciated that you took care to send and deliver the plant beautifully.

September 16, 2025
Unprompted review

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