Harold Home Reviews 1,515

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the quality of the product and the customer service provided. People appreciate the responsiveness and helpfulness of the customer service team. Consumers also highlight the ease of making revisions and the company's willingness to accommodate their requests. Many reviewers express their intention to continue using the company for future purchases, often as closing gifts. However, some consumers have expressed mixed feelings regarding their orders. Some people report difficulties in contacting the company, citing delays in responses and a lack of phone support. Others mention that the editing process can be iterative, sometimes requiring multiple attempts to achieve the desired result.

Based on these reviews

Rated 4 out of 5 stars
Verified

Picture is fabulous! Changes requested were made. Timely completion. Only negative was delivery. Not delivered when promised. Delivered next day in rain while not home without any protective... See more

Company replied

Rated 4 out of 5 stars
Verified

Love the product. A little frustrating you cannot send a note or somewhere on the order saying who the gift is from. I am a realtor and give these as closing gifts for many of my sellers, so it wou... See more

Company replied

Rated 4 out of 5 stars
Verified

In today’s world, we’re purchasing an item, even one that is custom-made, it’s an instantaneous transaction. And in my particular case, getting a response took days after each email was sent with ques... See more

Rated 4 out of 5 stars
Verified

I am generally pleased with the work, but the process was awkward. I've had two separate orders. Every time they sent an email asking me to approve the art work before production, they failed to att... See more

Rated 5 out of 5 stars
Verified

This was my third time ordering from Harold Home. Each time has been a seamless experience. They listen intently to any requests for edits. The turnaround time is quick. Very happy with the product as... See more

Company replied

Rated 5 out of 5 stars
Verified

We ordered our first rendering for our house in Florida. I was so happy with it we ordered a second rendering of our second home in Maryland. Would recommended your service to everyone.

Company replied

Rated 5 out of 5 stars
Verified

As a real estate agent, I love gifting Harold Home paintings to my clients after closing. The process is always smooth—easy to upload photos and work with their talented designers. The finished piec... See more

Company replied

Rated 5 out of 5 stars
Verified

After my mother’s home burned down earlier this year, we sought a way to honor her home. I discovered The Harold Homes artwork on Instagram, and it exceeded my expectations! Seeing my mom’s home in al... See more

Company replied

Rated 5 out of 5 stars
Verified

For over 20 years in real estate, I've been looking for the perfect gift to give my clients at Closing. The watercolor paintings are the only gifts I've given that leave my client's speechless and in... See more

Company replied

Rated 3 out of 5 stars

This was a thank you gift for a real estate transaction. My husband is a Broker for a local real estate and auction company and thought this would be a nice gift. Harold Homes did make the reque... See more

Company replied

Rated 5 out of 5 stars
Verified

Great artwork and quality. This is my first time using Harold Home and I wasn't disappointed at all. So easy to upload your photo and modify it if necessary. Most impressed with the quick turn around... See more

Company replied

Rated 5 out of 5 stars
Verified

Harold Home is wonderful. I ordered 5 prints from them and each one turned out amazing. Harold Home offers unlimited editing for your project. I suggest to customers to submit their editing requests w... See more

Rated 5 out of 5 stars
Verified

My experience was wonderful....i ordered a watercolor of my Parents house. They answered every question I had in a timely manner. So easy to work with!! They did an awesome job with the edits that I... See more

Company replied

Rated 5 out of 5 stars
Verified

Pictures are great! Quick delivery of proof, and easy to request edits. Within a few short days (most of it waiting on me to respond) my pic was produced and shipped out. There is an expedited product... See more

Company replied

Rated 5 out of 5 stars
Verified

I am so happy with our "watercolored" traditional portrait print of our home. It's just beautiful! I requested a few revisions during the process and they were all made promptly and accurately per my... See more

Company replied

Rated 5 out of 5 stars
Verified

I have placed two orders in the past three months. The process is easy, just make sure to double check the size you want to order. I received my proof quickly and made some changes to my first portrai... See more

Rated 5 out of 5 stars
Verified

I have gotten portraits from Harold Home more than once and have recommended them to friends and family! Their support staff and edit department are top notch! They are prompt efficient, courteous... See more

Rated 5 out of 5 stars
Verified

I am a Real Estate Agent and I give these to my clients when I sell their home and they love the paintings and reminds them of the memories they made there.

Company replied

Rated 5 out of 5 stars
Verified

The Harold Home Team was AMAZING! They sent proofs before finalizing the sale and even when my wife didn’t approve of the finished version, they went ahead and re-did the portrait to match her liking!... See more

Rated 3 out of 5 stars
Verified

Placed order and am waiting for 2 days for revisions. I now can’t see the original print. It looked beautiful but needed to be modified. Hoping to get this correction made so that I can receive the pi... See more

Company replied

Rated 5 out of 5 stars
Verified

Site was easy to navigate, once order placed was quickly rendered to my satisfaction. Was advised every step of the process. Fast shipping and finished product is stunning my client is going to love t... See more

Rated 3 out of 5 stars
Verified

After ordering many prints from Harold, and always being satisfied, I was a bit disappointed when I added a pet photo for $10 (which I have done a few times in past orders). This particular photo had... See more

Rated 5 out of 5 stars
Verified

Great experience. Very responsive customer service. I made quite a few revisions and even sent in extra photos to help clarify my changes. They followed my instructions perfectly and it looks amazing!... See more

Rated 5 out of 5 stars
Verified

I just love how authentic and beautiful these paintings come out. I just ordered four more for upcoming closings. They are perfect gifts for buyer clients.

Company replied

Rated 5 out of 5 stars
Verified

The communication with the support and design team was excellent. All edits handled quickly and efficiently. Contact from the team was always courteous and pleasant. Very happy with the final proof... See more

Rated 3 out of 5 stars
Verified

We reading the description about the purchase, the website makes it sound like this will be done by an artist. All it is, is someone putting a filter on the photo you send in. It is not don’t by an ar... See more

Company replied

Rated 5 out of 5 stars
Verified

I enjoyed the ease of choosing the type of display for my portrait and how flexible Harold home was with the changes that I needed to make upon my approval. It was very “computer friendly” which makes... See more

Rated 5 out of 5 stars
Verified

As a realtor, these photo art pictures are a great gift for clients who always want to remember the home they cared for over the years. Harold Home is easy to work with and will make practical edit ch... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a Realtor and I ordered a picture frame for my buyer clients, and it turned out beautifully! This was the perfect gift for my clients, that just built a new construction home. I am very happy wi... See more

Rated 5 out of 5 stars
Verified

Harold Home always does an amazing job. They make amazing closing gifts or keepsakes from the sale of seller’s previous home. Easy to work with. Revisions are easy. Highly recommend.

Rated 5 out of 5 stars
Verified

Working with the Harold Home Co,was a nice experience, The changes that I requested were completed in a very timely manner and completed correctly. The finish products was exactly what I ordered, T... See more

Rated 5 out of 5 stars
Verified

I had a great experience with this company! They were easy to communicate with and very accommodating when I needed to make adjustments or add more pets. Their work was both quick and detailed—I reall... See more

Company replied

Rated 3 out of 5 stars
Verified

I appreciate the editing but I never knew when I was getting a new proof. I can never get the picture to load and now I have been waiting 3–4 days to see the final proof and have no idea if it is comp... See more

Rated 3 out of 5 stars
Verified

I placed two orders but only one was processed. I had to send email several times to get the second order processed. Now they both are supposedly done and going to the printer, but I have not received... See more

Rated 5 out of 5 stars
Verified

As a Chicagoland REALTOR, I love helping buyers' find their forever home, don't get me wrong. But there is something great about being able to hand my sellers a print of the home that they have made t... See more

Rated 5 out of 5 stars
Verified

My seller - who is also my daughter - loves it! The portrait is a special remembrance of her special first home. The customer service was excellent - making several requested changes before printing... See more

Rated 3 out of 5 stars
Verified

It seems with each new order, it becomes more difficult to instruct the artists on how I want the photo edited. Many times, I have to ask 2 or 3 times for an item to be added, adjusted or removed. T... See more

Rated 5 out of 5 stars
Verified

I’m a realtor, and Harold Home is always easy to work with and quick to respond whenever I have questions. I’ll continue using them to purchase meaningful housewarming gifts for my clients!

Company replied

Rated 5 out of 5 stars
Verified

The team did an outstanding job rendering the picture of our new home. They even made a few adjustments to make everything absolutely perfect! They were quick and very professional with all of their c... See more

Rated 3 out of 5 stars
Verified

Your frames are very basic. My previous order picture was very nice but the frame I had to replace at Hobby Lobby to a better frame my incoming image that I just ordered. Also, the frame will be repl... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my Harold Home Pictures. They are exactly what I was wanting. I ordered one with our dog in it and they accommodated my request perfectly. I have ordered two pictures and one came with a br... See more

Rated 5 out of 5 stars
Verified

Love love love. This came out exactly how we envisioned and it’s the perfect wall decor for our entry foyer. Very happy with the product and the frame it came in. Would recommend as a great gift for a... See more

Rated 4 out of 5 stars
Verified

Product is great, it just takes too long. This is probably my 10th order and each time it just simply takes too long. Edits take 24 hours, then another 3 days to ship + shipping time. I can never orde... See more

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend! Easy to communicate with and request them to edit things out of your photos. They also have a quick turnaround and ship it quick!

Company replied

Rated 5 out of 5 stars
Verified

Dueto connection issues, I could not see the artwork and I also misunderstood that when I selected "approve" that was the final approval. I emailed back and explained and was given the opportunity to... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the second time I’ve used Harold Home, and they’ve exceeded my expectations once again! They did an incredible job with the picture of my current house—every detail is beautifully captured. Th... See more

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Company details

  1. #12 of 16 best companies in Art Handcraft

Written by the company

Modern Home Portraits. Upload a photo of your home and our artists will create a unique, personalized illustrated masterpiece! Free proofs, unlimited revisions. We only ship when you are 100% satisfied.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Great experience!

Harold Home was willing to work with me to get my picture just the way I wanted it without any problems.

October 15, 2025
Harold Home logo

Reply from Harold Home

Hello Katherine,

Thank you so much! 😊💛 We’re so glad you had a great experience and that we could bring your vision to life just the way you wanted! 🏡✨

Rated 5 out of 5 stars
Verified

we loved the results

October 15, 2025
Harold Home logo

Reply from Harold Home

Hello John,

So happy to hear that you loved the results! 😊💛 Thank you for choosing Harold Home! 🏡✨

Rated 5 out of 5 stars
Verified

New Home Gift

Beautifully done.

October 8, 2025
Harold Home logo

Reply from Harold Home

Hello Olivier,

Thank you so much! 💛 We’re so glad you loved it! 😊✨

Rated 5 out of 5 stars
Verified

Great service

Great service, great value, great gift for my client!

October 6, 2025
Harold Home logo

Reply from Harold Home

Hello Jeremy,

Thank you so much! 💛 We’re thrilled you loved the service and value — and that your client did too! 🎁😊

Rated 5 out of 5 stars
Verified

Second order

We ordered our first rendering for our house in Florida. I was so happy with it we ordered a second rendering of our second home in Maryland. Would recommended your service to everyone.

October 10, 2025
Harold Home logo

Reply from Harold Home

Hello Gary,

Thank you so much for trusting us with both of your beautiful homes! 🏡💛 We’re so happy you loved the renderings and truly appreciate your recommendation! 😊✨

Rated 5 out of 5 stars
Verified

Great experience and this was the…

Great experience and this was the perfect gift for my client.

October 1, 2025
Harold Home logo

Reply from Harold Home

Hello Arthur,

We’re so happy to hear that! 🎁😊 Thrilled the gift was perfect for your client — thank you for choosing Harold Home! 💛

Rated 5 out of 5 stars
Verified

Harold did a great job and the customer…

Harold did a great job and the customer service was awesome!

September 22, 2025
Harold Home logo

Reply from Harold Home

Hello Kathy,

We are happy to hear that you had a wonderful experience, and we appreciate your positive feedback. Thank you for taking the time to share.

Rated 2 out of 5 stars
Verified

I have not received an update after…

I have not received an update after approving the order, even after contacting customer support. I am concerned and lost confidence in whether I would use this company again, unless they correct this and get back in touch with me. I shouldn't have to chase anyone down.

September 27, 2025
Harold Home logo

Reply from Harold Home

Hello Louis,

We’re so sorry for the delay and completely understand your frustration. 🙏 Our team will reach out to you via email with an update. Thank you for your patience and understanding. 💛

Rated 5 out of 5 stars
Verified

Easy to work with

Easy to work with, my picture looks great!

September 28, 2025
Harold Home logo

Reply from Harold Home

Hello Jill,

So happy to hear that! 😊 We loved creating your piece and we’re glad you did too. Thanks for choosing Harold Home! 🏡💛

Rated 5 out of 5 stars
Verified

Excellent experience, as always

This was my third time ordering from Harold Home. Each time has been a seamless experience. They listen intently to any requests for edits. The turnaround time is quick. Very happy with the product as always! Perfect to gift new homeowners.

September 8, 2025
Harold Home logo

Reply from Harold Home

Hello Muchael,

Thank you so much for your continued support! 🏡✨ We’re so happy you love your orders — can’t wait to create for you again! 💛

Rated 5 out of 5 stars
Verified

I am a Real Estate Agent and I give…

I am a Real Estate Agent and I give these to my clients when I sell their home and they love the paintings and reminds them of the memories they made there.

September 29, 2025
Harold Home logo

Reply from Harold Home

Hello James,

Thank you for sharing this! 💙 We’re honored our artwork helps your clients remember such special moments in their homes. 🏡✨ It means so much that you trust us with gifts that celebrate their memories. 🙌

Rated 4 out of 5 stars
Verified

Love the product

Love the product. A little frustrating you cannot send a note or somewhere on the order saying who the gift is from. I am a realtor and give these as closing gifts for many of my sellers, so it would be nice when they receive the gift who it was from.
Thanks

September 25, 2025
Harold Home logo

Reply from Harold Home

Hello Doug,

Thank you so much for your thoughtful feedback 💙 We’re glad you love the product and truly appreciate you choosing us for your closing gifts. 🏡✨ We understand how helpful it would be to include a note, and we’ll share this with our team as we’re always looking for ways to improve. 🙏

Rated 5 out of 5 stars
Verified

Quick service and customer response to…

Quick service and customer response to a personalized gift

September 18, 2025
Harold Home logo

Reply from Harold Home

Hello Carla,

Thank you so much! 🙌 We’re glad you enjoyed the quick service and customer support 💙 It’s always a pleasure creating personalized gifts that make people smile. 🎁✨

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