Puzzloria Reviews 16

TrustScore 3 out of 5

2.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Company details

  1. Handicraft
  2. Art Handcraft
  3. Toy Store

Written by the company

Founded in 2019, we create innovative, eco-friendly DIY products for all ages. With our motto "focus on originality, born different," our mission is to spark joy and promote sustainable, healthy lifestyles worldwide through unique creative kits.


Contact info

2.9

Average

TrustScore 3 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply


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Rated 5 out of 5 stars
Verified

Helpful

Helpful customer service and great product!

October 9, 2025
Puzzloria logo

Reply from Puzzloria

Hi Leah,

Thanks so much for your kind words! We’re glad you had a great experience both with the product and our support team. Really appreciate you taking the time to share that.

Best

Rated 3 out of 5 stars
Verified

Wonderful product

Wonderful product - in love with it! Will get another soon. Got it for my fiancée, perfect for the proposal!

September 11, 2025
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Reply from Puzzloria

Hi Johnathan,

We’re thrilled the piece played a part in such a meaningful moment. Wishing you both all the best, and we’ll be happy to help with your next one.

Warmly,

Rated 3 out of 5 stars

Challenging build but worth it

Challenging build but worth it. Instructions could be better in places. Materials feel premium though.

July 7, 2025
Unprompted review
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Reply from Puzzloria

Hi Johnathan,

Thanks for the honest feedback. We're glad you felt the end result was worth the challenge and that the materials met your expectations. We'll keep working to make the instructions clearer for future builds.

Warm regards

Rated 1 out of 5 stars

Overpriced and Poor Quality – Very Disappointed

I had high hopes for Puzzloria based on the price and presentation, but I was really let down. The quality of the product is incredibly cheap—thin materials, pieces that don’t fit well, and overall it feels like something from a dollar store. For the amount they charge, I expected something much more durable and well-made. Definitely not worth the money, and I won’t be purchasing from them again.

June 4, 2025
Unprompted review
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Reply from Puzzloria

Hi,

We’ve thoroughly checked our records and could not find any purchase under your name or matching details. We take feedback seriously, but we also want to ensure reviews are based on verified experiences.

At Puzzloria, we’re committed to offering well-crafted products that match both the presentation and price, and we stand behind our quality. If you did place an order, please reach out to us directly with your order ID or the email used at checkout. We’re always ready to assist our actual customers and resolve any issues through our support team.

Thank you

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Rated 1 out of 5 stars

Paid reviews and cheap quality!

Paid reviews and cheap quality!
I've heard from Puzzloria from 9gag and later on got warned by mods that the products have a cheap quality.
Wasn't sure so I've ordered it anyways, turned out they were right, product broke within few hours! save your money!
edit: looking at other complaints, I see they pretend that they don't have those people in their records

February 11, 2025
Unprompted review
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Reply from Puzzloria

Hi,

We’ve reviewed our records thoroughly and could not locate any order under your name or the email provided. At Puzzloria, we’re committed to delivering high-quality products, and customer satisfaction is central to everything we do.

We have a clear replacement policy in place and always work with verified customers to resolve any issues, whether it’s a missing part or a rare case of product damage. If you did place an order, please reach out to us with your order ID and the same details used at checkout so we can assist you directly.

We stand by the quality of our kits and the care we put into every step, from design to delivery.

Sincerely,

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY! This seller will send you low quality products for the premium price. I have ordered a few products worth good money and received garbage! They do not respond to e-mails btw. Don't expect service. They want the quick buck. Don't bother, avoid puzzloria.com.

May 8, 2025
Unprompted review
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Reply from Puzzloria

We've thoroughly checked our records and have no order history under your name or email address. If you did purchase from us, please provide your order number so we can assist you immediately.

We stand behind our products and customer service. All legitimate customer concerns are addressed promptly when customers contact us directly.

Best regards,

Rated 1 out of 5 stars

Fake website selling fake products

April 23, 2025
Unprompted review
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Reply from Puzzloria

We have thoroughly reviewed our customer database and found no purchase records associated with the name ''Ahmed'' or contact information.

We are a legitimate business offering authentic, original products. We invite any customers with genuine order concerns to contact us directly with their purchase details so we can address their needs promptly.

Best regards,

Rated 1 out of 5 stars

Dropshipping scam site

Dropshipping scam site that spams social media with bot accounts to get attention

April 16, 2025
Unprompted review
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Reply from Puzzloria

We have thoroughly reviewed our records and found no purchase history associated with your account.

We are a legitimate business that sources and sells quality products directly to customers. We use standard marketing practices and maintain genuine social media presence.

Customers with actual order concerns are welcome to contact us directly with their purchase details for immediate assistance.

Best regards,

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Rated 1 out of 5 stars

Dropshopping scam

April 12, 2025
Unprompted review
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Reply from Puzzloria

We have conducted a comprehensive review of our customer records and order database, and we find no purchase history or account information associated with your name.

We are a fully legitimate business committed to providing quality products and exceptional customer service. We maintain transparent business practices and comply with all applicable regulations.

Should you have a genuine order concern, we encourage you to contact our customer service team directly with your order number and purchase details so we may assist you promptly.

Sincerely

Rated 1 out of 5 stars

Worst website ever.

Worst website ever.

Didn't ship my product at first.

Received it after a month with missing parts.

Don't buy, xx 9gaggers!!

Edit 18-06:
I did indeed not use my real name on this website, doesnt mean its not true.

March 22, 2025
Unprompted review
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Reply from Puzzloria

We take customer satisfaction seriously and have investigated this claim thoroughly. Our comprehensive search of all customer accounts, order histories, and shipping logs shows no record of this purchase or customer.

All orders are tracked from placement to delivery with full documentation. We would be happy to resolve any authentic order issues immediately upon receiving valid order information.

Sincerely

Rated 5 out of 5 stars
Verified

Everything was fantastic

Everything was fantastic! The details were impressive, and the instructions were easy to follow. ican't wait to get another one!

February 26, 2025
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Reply from Puzzloria

Thank you so much for this wonderful review, Elena! We're thrilled to hear that you were impressed with the product details and found our instructions clear and easy to follow.

Your feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent customer experiences.

We'd love to have you back as a customer! Feel free to browse our latest collection - we think you'll find some exciting new options.
Thank you again for choosing Puzzloria!

Best regards,

Rated 5 out of 5 stars
Verified

Wow I got three wooden flowers and a…

Wow I got three wooden flowers and a bouquet for my kids, and m beyond impressed. The whole experience was amazing. The pieces were easy to put together, the instructions were clear, and they even included extra parts. Watching my kids build each piece was such a joy. Absolutely love it!!!

February 20, 2025
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Reply from Puzzloria

Thank you so much for this amazing review, James! It absolutely makes our day to hear that you and your kids had such a wonderful experience with our wooden flower collection.

We're delighted that the instructions were clear and that the extra parts we include came in handy. There's nothing better than hearing about families creating beautiful memories together while building our products - that's exactly what we hope for!

Your kids have great taste, and we're sure those wooden flowers will be treasured for years to come. We'd love to see photos if you'd like to share them on our social media!

Thank you for choosing Puzzloria and for taking the time to share your experience!

Warmest regards

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Rated 5 out of 5 stars
Verified

Smooth Replacement Process

The replacement process was seamless, and I received the item even sooner than expected. However, better communication on shipping status would be appreciated, as I had to request a tracking number instead of receiving it automatically. Overall, a great company.

February 22, 2025
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Reply from Puzzloria

Thank you for this great review, Felix! We're glad the replacement process went smoothly and you received your item quickly.

Your feedback about shipping communication is valuable - we're working to improve our automatic tracking notifications so customers don't have to request them.

Thanks for being understanding and helping us improve!

Best regards

Rated 5 out of 5 stars
Verified

Excellent quality and very nice result

Excellent quality and very nice result, always a pleasure to make them. I would order the full bouquet

March 2, 2024
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Reply from Puzzloria

Thank you so much, Courtland! We're thrilled to hear you're enjoying the quality and having such a great experience building our products.

We'd love to help you complete that full bouquet! Feel free to browse our collection or contact us if you need any recommendations to complement what you already have.

Thank you for being such a wonderful customer and for taking the time to share your positive experience!

Best regards

Rated 5 out of 5 stars
Verified

I bought a wooden flower for my…

I bought a wooden flower for my girlfriend as a valentine gift, fast delivery, good quality as it's shown in the store website.

February 6, 2025
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Reply from Puzzloria

Thank you for this lovely review, Irakli! We're so happy to hear that your wooden flower arrived quickly to Spain and met your expectations perfectly.

What a thoughtful Valentine's gift - we're sure your girlfriend loved it! It's wonderful to know that our website accurately represents our products and that you had such a positive experience with international delivery.

Thank you for choosing Puzzloria for such a special occasion. We hope to serve you again soon!

Best regards

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